“Energy Assistance Customer Initiatives” Mid America Regulatory Conference Traverse City, MI June, 2009

1. “Energy Assistance Customer Initiatives”Mid America Regulatory ConferenceTraverse City, MIJune, 2009 Presented by: Jerry Norcia President & COO, Michigan Consolidated Gas Company

2. Who We Are DTE Energy Serving approximately 3 Million customers across the State of Michigan Detroit Edison Residential: 1.9 Million Commercial: 0.2 Million MichCon Residential: 1.1 Million Commercial: 0.1 Million

3. The DTE Service Area Combination MichCon Detroit Edison Detroit Edison/ MichCon

4. Michigan Low Income Households 50% of Michigan’s Low-Income Population is in DTE Energy’s Service Territory 66% In Wayne County Alone!!

5. Current Economic Challenges Source: RealtyTrac.com – through December 2008 Source: Michigan Bureau of Labor and Statistics – January 2009 Source: US Census Bureau 2007

6. $0 – $25,000 $25,000 - $50,000 $50,000 - $75,000 $75,000 - $100,000 $100,000 - $125,000 $125,000 - $150,000 > $150,000 Current Economic Challenges Total Arrears > $500,000,000

7. Internal Low Income Solutions

8. External Low-Income Funding Solutions • LIHEAP and LIEEF Programs • State Emergency Relief Program (SER) • Home Heating Credit (HHC) • Other Programs • Michigan Dept. Human Services (MDHS) • The Heat and Warmth Fund (THAW) • Michigan Community Action Agency (MCAAA) • Salvation Army • Various Community Assistance Agencies Other 25% SER 45% HHC 30%

9. Leveraging Our Relationships with Agencies Mission of Peace Nesting DTE Relationships DHS-DTE-Wayne County Agency Workshops DHS Nesting Customer Office resides in St. Vincent DePaul Building

10. DTE Energy Partnerships

11. “Community Energy Solutions” Partner Churches Second Ebenezer Church Pastor Dr. Edgar Vann Fellowship Chapel Rev. Wendell Anthony III New Galilee Baptist Church Rev. Horace Sheffield St. Cecilia’s Catholic Church Fr. Theodore Parker Detroit

12. Detroit Recovery Project • Osborn Pilot Area Profile • 10,500 parcels • DTE Energy presence • Active Community • Skillman • Detroit Community Initiative • ~$5 million in total arrears • Significant theft: over 500 reported events

13. Community Energy Forums 13

14. Community Energy Forums • A total of 1166 Customers participated in the Community Energy Forums. • 214 HHC’s were filed at the Forums and 670 customers were placed on budgets. • Over $150,000 in Energy Assistance was provided to customers onsite The overall response from customers who completed evaluations was that they were "very satisfied" with the information that they received, the payment assistance and the organization of the forum.

15. Cents For Energy 15

16. Gate Keeper Program

17. Shutoff Assistance Door Hanger