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Chapter 10: Build Trust as You Communicate Part 2: Communicating Effectively with Others

Chapter 10: Build Trust as You Communicate Part 2: Communicating Effectively with Others. Dr. M. Davis-Brantley. Communicating Effectively. Group Presentation : How to be a Good Conversationalist. Assertiveness .

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Chapter 10: Build Trust as You Communicate Part 2: Communicating Effectively with Others

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  1. Chapter 10: Build Trust as You CommunicatePart 2: Communicating Effectively with Others Dr. M. Davis-Brantley

  2. Communicating Effectively Group Presentation: How to be a Good Conversationalist

  3. Assertiveness • It’s not enough to be a great listener, we must learn how to communicate and express ourselves effectively • Assertion involves • standing up for your personal rights • expressing ideas, needs, feelings and beliefs in direct, honest and appropriate ways • Don’t violate the rights of others • When you are assertive you can • Take compliments and criticisms • Negotiate for what you need • Agree to disagree with another • Ask for clarification when you don’t understand

  4. Differentiating • Assertiveness • Passivity • Aggression • Passive-Aggression

  5. Table 10.1 Differentiating Communication Styles

  6. Negative Consequence of Failing to be Assertive • Passive stance— • avoid anxiety producing conflicts in short-run • Long-run increased sense of anger • Aggressive stance • May achieve temporary release • Long-run lead to poor interpersonal relations

  7. Benefits of Assertiveness • Elicits compliance • Greater respect • Less resentment and dislike from others

  8. Why do people fail to behave assertively? • Fear of loss of approval • Failing to distinguish between assertiveness and aggression • Mistaking nonassertion for politeness or consideration • Mistaking passivity for being helpful • Aggression is often an outgrowth of feelings of powerlessness • Aggression is justified as the only way to get through to people • Aggression is the result of reaching a boiling point and not knowing any other way to interact • Failure to accept your personal rights

  9. Group Activity Page 256 & 257 Scenarios

  10. Group Presentation: A Useful Framework for Assertive Behavior and Perception Check

  11. Group Presentation Persuasion and Manipulation

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