Benefits of implementing Salesforce Service Cloud

1. Benefits of implementing Salesforce Service Cloud Salesforce Service Cloud Service Cloud by Salesforce is a customer servicing tool that aide customer servicing and interaction within business channels and media platforms. With service cloud, the company can enjoy a single, unified servicing platform for its customers, which can be accessed from various supported devices. Service cloud proves to be a great application in areas of customer retention and servicing. Salesforce service cloud implementation comes along with salesforce 1 service cloud which allows the company employees to extract details from the previous database to better solve prevailing customer issues efficiently. The employees can even intercommunicate with each other for help in case of complicated queries from the customer side. www.anavclouds.com

2. Salesforce Service Cloud Implementation includes services like: Business process review and along with Case tracking, Case Assignment Rules and Email to Case. Web to Case web form configuration merged with Escalation Rules, Validation Rules and customizable fields like Case Status, Case Types, and other custom fields needed unique to company. Configuring Service Cloud Console with the layouts/records for processes. Contract Entitlements for development of a Standard Operating Procedure for salesforce environment. Best features of Service cloud are: Lightning Service Console that allows the employees to see a complete view of customer details and transaction histories to increase the query solving and productivity factor by numerous times. Omni-channel routing that allots right job to the right person with efficient matching algorithms and smart servicing protocols. Automatic case management service for the employees with a smart record of the potential customers to increase productivity at customer management and customer interaction. Telephony and social media integration to monitor and generate quick response for the customers on different social media platforms and channels. Business models can integrate telephonic systems into the service cloud to manage seamless customer interaction with little or no delay. Other useful features include account and contact management, smart report and case tracking with real time asset and order management. www.anavclouds.com