Employees' Job Satisfaction: A New Measurement Matrix

1. How Happy are Your Employees?“HeadlineJobs Quality Workplace Index 2008” :A New Matrix of Employees’ Job Satisfaction Measurement Speaker: Dr Robert Ting-Yiu Chung Director of Public Opinion Programme The University of Hong Kong

2. “Can employees’ salary catch upwith inflation?” How different are the views of employers and employees? Figures taken from 2008Q2 survey. Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

3. Can employees’ salary catch up with inflation? There is a gap! VS Projected base: Employers (118,400) Sample base: 34 (small sample) Projected base: Employees (3,241,400) Figures taken from 2008Q2 survey, figures above have excluded refusal cases and blank answers. Source: HKUPOP Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

4. “Legislation for “minimum wage and maximum working hours”? How different are the views of employers and employees? Figures taken from 2008Q2 survey. Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

5. Legislation for “minimum wage & maximum working hours”? There is a gap! VS Projected base: Employers (118,400) Sample base: 34 (small sample) Projected base: Employees (3,241,400) Figures taken from 2008Q2 survey, figures above have excluded refusal cases and blank answers. Source: HKUPOP Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

6. Do you know how happy areyour own employees? HeadlineJobs’ Quality Workplace Index Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

7. About HeadlineJobs’ Quality Workplace Index • In view of the high job-seeking rate, the recruitment and retention of good employees becomes more challenging - factors long thought to satisfy employees may be shifting. • HeadlineJobs, with a mission to provide the best recruitment solution to meet the needs of today’s job-seekers and recruiters, decided to study the job satisfaction of Hong Kong employees through scientific surveys so as to provide HR professionals with reliable and vital insights for HR management. • “What makes a quality workplace?” is the question to be answered. Employers: How satisfied do you think your staff is with their work? Employees: How satisfied are you with your work? Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

8. Job satisfaction model – 16 attributes Recognition Compensation • Safe working environment • Job security • Salary • Benefit • Work flexibility • Relationship with supervisors/ management • Management recognition • Autonomy Job Satisfaction • Professional development • Career advancement opportunities Relationship Career Development Job Nature • Relationship with co-workers • Contribution to the organization • Networking • Job nature & meaning • Job variety • Corporate culture Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

9. Concepts and definitions • Employees were asked to rate their job satisfaction using a five-point scale ranging from “very satisfied”, “quite satisfied”, “half-half”, “not quite satisfied” and “not satisfied at all”. • Employers were asked to estimate their employees’ job satisfaction using the same scale. • Those who answered “very satisfied” or “quite satisfied” (the top 2 boxes) are grouped as “overall satisfied”, whereas those who picked “not quite satisfied” or “not satisfied at all” are grouped as “overall dissatisfied”. Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

10. Methodology • The survey instrument was co-developed by HeadlineJobs and the Public Opinion Programme (POP) of the University of Hong Kong. • Sampling • Random telephone survey conducted by interviewers • Target respondents were HK working population of age 18 or above • Frequency of Study • Quarterly • Sample Size • 1,000 successful cases per quarter Successful Cases: 2008 - 1st quarter (2008Q1): 1,003 cases 2008 - 2nd quarter (2008Q2): 1,005 cases 2008 - 3rd quarter (2008Q3): 1,003 cases Total : 3,011 Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

11. Unweighted sample profile for 2008Q3 Survey Base: HK working population aged 18+ Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

12. Result Highlights Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

13. Job Satisfaction Index Employees: Overall, how satisfied are you with your current post of work? Employers: Overall, how satisfied do you think your staff is with their current post of work? Projected base: Employee s- Q1: 3,058,300; Q2: 3,241,500; Q3: 3,229,200 Employers – Q1: 106,500; Q2: 118,400; Q3: 183,200 Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

14. Motivators to job satisfaction by position of work Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

15. Job-Seeking Index Projected base: Employees -Q1: 3,058,300; Q2: 3,241,500; Q3: 3,229,200 Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

16. Who are the job-seekers? Job Satisfaction Looking for a new job In coming 3 months? (21%) Gender – age Industry^ Position ^ Financing - Financing, insurance, real estate & business services; Retail - Wholesale, retail & im/export trades, restaurants & hotels; Transport - Transport, storage & communications; Social - Community, social & personal services. Projected base: Employee (3,229,200) % denotes percentage of job-seekers within particular groups Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

17. Q & A Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)

18. Thank You! Prepared by Research and Development Dept , Headline.Job.hk (Sept 08)