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Problem Statement

CEM-515 TQM Study in the System of Offering and Requesting Courses in SAUDI ARAMCO Done by Abdulwahid Al-Zahrani ID # 968127. Problem Statement. Long time needed to search and request for courses. Effects. On Quality:

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Problem Statement

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  1. CEM-515TQM Study in the System of Offering and Requesting Courses in SAUDI ARAMCODone byAbdulwahid Al-ZahraniID # 968127

  2. Problem Statement • Long time needed to search and request for courses.

  3. Effects • On Quality: Courses are usually improving knowledge and skills of the employee in his discipline. So, if he missed any course because of the training system problems, this will not improve the quality of his output.

  4. Effects • On Customer Satisfaction: Most employees will not feel good if they missed courses. Addition to that, they may not try to request for other courses in the future because, the training system is not working correctly.

  5. PARETO CHART

  6. NO YES Start FLOW CHART Initiate course request by employee Section Training Coordinator Is it approved? Field Supervisor Is it approved? NO YES Supervisor Is it approved? NO YES Sr. Supervisor Is it approved? NO YES Department Training Coordinator NO Is he enrolled? YES Stop

  7. PROCESS MAP Employee decides to search for courses Employee selects the applicable courses Employee Department Searching for courses PEDD Searching for courses TCD Searching for courses Other Departments Searching for courses PEDD = Professional Engineering Development Division TCD = Training & Career Development

  8. FORCE FIELD ANALYSIS • Field Supervisors, Supervisors, and • Sr.Supervisors want to be included in • the request approval. • Departments do not want to change • their old style of offering courses. • More money will be spend for the • new system. • Lack of communication between • departments. • Decrease the time needed for the • request process. • Increase the quality of employee output. • Increase employee satisfaction. • Decrease searching time for applicable • courses.

  9. CAUSE AND EFFECT DIAGRAM Money Departments System of offering courses is not sufficient Budget constrain Lack of communication between departments Long time needed to Search and request for courses Field Supervisor, Supervisor, and Sr.Supervisor want to be included in the request approval Shortage People Process

  10. Solution • There should be one website (Example: Training website) for all courses in the company, and each department should post its own courses in that website. • The website should be well organized and easy to use. • Requesting of courses should be done online by the employee him self (which will require his immediate supervisor approval only) through the Training website. • Implementing the system of KFUPM (for searching, adding, and dropping courses) in our company.

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