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Baldrige… It’s Not Easy

Baldrige… It’s Not Easy. so…Is It Worth It?. Time Management Matrix. Crises Deadline-driven projects. Planning Prevention Recognizing new opportunities. Trivia Busy work Some mail and calls. Interruptions Some mail, meetings, reports.

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Baldrige… It’s Not Easy

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  1. Baldrige… It’s Not Easy so…Is It Worth It?

  2. Time Management Matrix • Crises • Deadline-driven projects • Planning • Prevention • Recognizing new opportunities • Trivia • Busy work • Some mail and calls • Interruptions • Some mail, meetings, reports from The Seven Habits of Highly Effective People by Stephen R. Covey

  3. Time Management Matrix • Planning • Prevention • Recognizing new opportunities • Crises • Deadline-driven projects • Trivia • Busy work • Some mail and calls • Interruptions • Some mail, meetings, reports from The Seven Habits of Highly Effective People by Stephen R. Covey

  4. Time Management Matrix • Crises • Deadline-driven projects • Planning • Prevention • Recognizing new opportunities • Interruptions • Some mail, meetings, reports • Trivia • Busy work • Some mail and calls from The Seven Habits of Highly Effective People by Stephen R. Covey

  5. Why Baldrige? Focus on All Aspects Critical to an Organization’s Success

  6. LEADERSHIP From Parent-Child

  7. To Shared Governance

  8. STRATEGIC PLANNING From Book on Shelf

  9. Figure 2.1-1

  10. CUSTOMER FOCUS From: “We know what the patient wants/needs”

  11. KNOWLEDGE MANAGEMENT: From Information Silos and Confusion

  12. WORKFORCE FOCUS From Not Asking… “our employees are happy and productive” Or are they?

  13. PROCESS MANAGEMENT

  14. MRMC Baldrige Timeline • 2005 – new CEO – TNCPE Application: Interest Level • 2006 – TNCPE Level 2 • 2007 – TNCPE Level 3 • 2008 – TNCPE Level 3 • 2009 – TNCPE Level 4 • 2010 – National Baldrige Application • 2011 – National Baldrige Application

  15. RESULTS

  16. BALDRIGE CRITERIA

  17. TNCPE

  18. Tennessee Center for Performance Excellence • Founded in 1993 as Tennessee Quality Award • Vision: to drive organizational excellence in Tennessee • 501(c)3 nonprofit corporation • Staffed primarily by state-wide volunteers • Funded through corporate and individualdues and award participant fees • Encourages use of the BaldrigeCriteria for Performance Excellence

  19. TNCPE Award Program

  20. Katie Rawls, President & CEO Tennessee Center for Performance Excellence 2525 Perimeter Place Drive, Suite 122 Nashville, Tennessee 37214 Phone: 615-889-8323or 800-453-6474 E-mail: contact@tncpe.org Please visit our website atwww.tncpe.org

  21. www.quality.nist.gov

  22. QUESTIONS Renee M. Tew Director, Quality Improvement Maury Regional Medical Center rtew@mauryregional.com (931) 381-1111

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