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Chapter #10

Chapter #10. Societal Concerns. T and D in the future. Basic skills training English Disabilities OLDER Workers Teleworkers. Development in the future. EE evaluation techniques Tech obsolescence prevention Foreign cultures Substance abuse Stress Time management. cont.

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Chapter #10

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  1. Chapter #10 Societal Concerns

  2. T and D in the future • Basic skills training • English • Disabilities • OLDER Workers • Teleworkers

  3. Development in the future • EE evaluation techniques • Tech obsolescence prevention • Foreign cultures • Substance abuse • Stress • Time management

  4. cont. • Sexual Harassment training • Customer service • Team skills • Diversity • Wellness • Safety

  5. Basic skills • Reading, writing, speaking, math • 40 millions in US over age 16 are functionally illiterate • 21% of American workers • ....... US Dept. of Education

  6. Functionally illiterate • cannot draft letter • only simple add and subtract skills

  7. Survey by National Inst of Literacy (NIFL) • US Business loses $60 Million in lost productivity due to illiteracy • yet only 5% of firms do anything about it. • need to teach basic skills

  8. Basic Skills Training • Task analysis • Person analysis • Learning objectives

  9. School to Work Programs Act (1994) • Only 1/3 high school grads go to college • Helps 2/3 grads transition successfully to work

  10. English Training • Problem: identifying those who need help • Example John Hopkins • University of Maryland • Professors have to pass fluency tests.

  11. The Disabled • Two major laws • Vocational Rehabilitation Act • requires er to use affirmative action to hire disabled • ADA

  12. Research • Missing extremities 1million • Deformities (birth) 12.8 million • Hearing 4 million • Paralysis .4 million • Speech 1.1 million • Visual 4.3 million • Other 3.7 million • 2 or more 9.9 million

  13. Older Workers • Labor Dept. Stats • Ees over 55 are 25% of workforce • More than 1 million have returned • Account for more than 22% of job growth • 15% over 65 work part/full time

  14. more Labor Dept facts • over age 60 learn great • better work ethic • no difference in productivity • better job satisfaction • less turnover • less mental problems • better basic skills

  15. T&D Programs for Older Workers • More relaxed • Step by step • Experiential learning • Self paced • Must be relevant • Pre retirement education

  16. Adults, Dislocated, Layoffsand Youth • Workforce Investment Act (1998) • state by state literacy programs • job training, assessment, counseling • offered to all adults, drop outs, homeless, runaways

  17. Telecommuting Training • 19.6 million telecommute in US • Training programs must include • SELF MANAGEMENT SKILLS • HOME OFFICE SET UP • CLEAR PERFORMANCE GOALS • BRING IN TO COMMUNICATE REGULARLY

  18. Managers and professionals • Performance evaluation training

  19. Cross cultural training • $150 – 250,000 for each mngr. • 20% return before job complete • Can’t adapt to new culture • Departure training

  20. Professional Obsolescence • Stagnant growth • No new knowledge • lifelong learning • learning organizations • professional organizations

  21. Employee Assistance Programs • (90%) firms have them • offered at no charge • for ee and for families • outsourced to independent firms

  22. EAP cont. • provide • needed training • stress • drug/alcohol • mental problems • financial • weight • conflict mgnt

  23. Stress Mngt Training • #1 problem in US Business • Cost... 300 billion • Causes: • ½ OF ALL MISSED DAYS • 40% of T.O. • workplace violence • #2 cause of death at work

  24. Time Management Training • Higher goals mean more time limits • Increased pace of work • greater need for more productivity

  25. Sexual Harassment Training

  26. Diversity Training • Hispanic ees growing 5X faster than general population • Asians and Hispanics will represent ½ of all job growth over next 50 years • Whites will become minority this century. • 60% of US women work

  27. Wellness Training • To decrease insurance costs • Exercise • Life style training • Obesity • Drugs • Ergonomics • Parenting

  28. Safety Training • Accidents and work related illness cost to US business • 121 billion yearly.

  29. Customer Service Training

  30. Team Skills Training • Cross training • 360 feedback • Problem solving • Role clarification • Conflict resolution

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