Things That Debt Collectors Are Not Allowed To Do

1. Things That Debt Collectors Are Not Allowed To Do Make Repeated Phone Calls Call Outside Of Australian Regulated Hours Personal Vulnerability Make Threats or Use Abusive Language

2. Often people fail to pay debts on time and start getting exploited by the debt collector for this. Debt collectors from every debt agency owns this right of chasing debtors, but cretin limits have been set by governments. There are laws to monitor the functioning of these debt recovery agents and there are certain things that debt collectors are not allowed to do. This presentation discusses what debt recovery agents and debt collectors are not allowed to do.

3. Agency Accreditation and Reputation • Right from the beginning of the search process, you need to choose one that has been in this business for more than 5 years. • While searching for high quality debt collectors, it is very important that you check whether the shortlisted debt collectors are accredited by the Institute of Mercantile Agents, the Australian Institute of Credit Management and ACA International. • These features are really important as only then, you will see them offering debt collection services professionally and assure you of successful debt recovery. • This means that they will act in such a way that while dealing with your clients who are your debtors as well, their business relationship does not spoil at all.

4. Make Repeated Phone Calls • Debt Collectors Are Not Allowed To Call Your Home Or Mobile Phone Repeatedly • They Can Make Three Phone Calls Or Letters A Week With A Maximum Of Ten Per Month • If The Debt Collector Tries More Than This Limit, It Can Be Given The Name Of Harassment Call Outside Of Australian Regulated Hours • Debt Collectors Are Not Allowed To Call Outside Of The Regulated Time Slots – 7:30Am – 9:00Pm On Weekdays And 9:00Am – 9:00Pm On Weekends. • Moreover, They Are Allowed To Visit Your Home To Speak To Face To Face Between 9:00Am – 9:00Pm On Weekdays And Weekends • In Australia, Contact Is Totally Prohibited On Any National or Public Holiday in Australia

5. Personal Vulnerability • In Case Of Disability Or Any Other Personal Vulnerability, Debt Collectors Can Not Exploit You For Their Own Means • This Can Have Serious Consequences And Classified As Unconscionable Conduct Under Australian Consumer Law • By Counteracting ACCC, You Can Raise A Complaint Against The Debt Agency Make Threats or Use Abusive Language • Debt Recovery Agents Are Not Allowed To Make Threats Or Use Abusive Language For Harassing The Debtor • Any Physical Threat Or Abusive Behaviour From Them Means, Rules Regarding Debt Recovery Have Been Violated • Depending On The Severity Of The Threats, You May Wish To Contact The Police Or Opt To Make A Complaint Instead.

6. Best Fit For You • One important point to understand here is that debt collection Australia agencies shortlisted by you are only those holding specialisation specifically in your industry. • This is extremely important because different industries have different kinds of terminology and jargons and only the one familiar with your business type would be able to survive there. • Even if the track record is not too long, it has to be successful and the company must have a handful of exceedingly satisfied customers.

7. Professional Debt Recovery Agents Fine-Tuned Debt Collection Processes • These Professionals From Every Debt Agency Have A Streamlined, Step-By-Step Process • They Use Efficient Process, Combined With Years Of Specialist Experience • Because Of This, They Guarantee Faster Debt Recovery And Higher Success Rate • They Are Systematic In Everything From Issuing A Reminder Letter For Payment To Following Up With Calls And SMS Reminders • They Even Conduct Searches And Investigations • They Help The Debtor With A Payment Plan Management • They Have A Selection Of Debt Collection Tools And Techniques

8. AMPAC Debt Recovery Level 5, 35 Clarence St, 2000 Sydney, New South Wales 1300426722 https://4ampac.com.au/ debts@4ampac.com.au