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Status Report on Independent Review of MetroAccess

Status Report on Independent Review of MetroAccess. July 24, 2008 Access for All Advisory Committee Meeting. Primary Review Areas. Service Quality and Performance Monitoring Eligibility Determinations Rider Input and Customer Service Policy and Planning. Timeline for Independent Review.

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Status Report on Independent Review of MetroAccess

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  1. Status Report on Independent Review of MetroAccess July 24, 2008 Access for All Advisory Committee Meeting

  2. Primary Review Areas • Service Quality and Performance Monitoring • Eligibility Determinations • Rider Input and Customer Service • Policy and Planning

  3. Timeline for Independent Review

  4. Review Team and Input on Issues • TranSystems Corp. • Russell Thatcher, Project Manager • Tom Procopio • KFH Group • Buffy Ellis • To Provide Input on Issues, contact: • Russell Thatcher • 781-333-3709 • 888-944-2248 • rhthatcher@transystems.com

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