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Business Continuity Management Presentation to IT@Cork January 2006. Contact details: MickFORegan@eircom.net Mobile: 087-2897687 Absolute Business Continuity Solutions Ltd. Presentation Overview. Why Continuity Planning is important Business Continuity Management framework
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Business Continuity ManagementPresentation to IT@CorkJanuary 2006 Contact details: • MickFORegan@eircom.net • Mobile: 087-2897687 • Absolute Business Continuity Solutions Ltd.
Presentation Overview • Why Continuity Planning is important • Business Continuity Management framework • Key things to consider
Why do you need Business Continuity Plans? • High profile incidents • C&D Pet Foods – Jan. ‘06 • Hemel Hempstead – Dec. ‘05 • Sunbeam • City Centre Flooding • Incidents not publicised
1.55pm Tuesday 12th April 2005 Gas boiler exploded in the basement of Dept. of Nursing, UCC. • Building immediately evacuated. • 3 workers rushed to hospital • Everything left behind - Lecturers notes; keys; mobile phones • The building was declared unsafe: • No one left back in. • Cars parked in the basement were not accessible • After a few days • Lecturers allowed in to gather critical items. • Building remained unsafe for a number of weeks. What if this had been your place of business or a critical supplier - How would your Business have coped?
Terminology Business Continuity Management Disaster Recovery Incident Management Emergency Planning Crisis Management
What is Business Continuity Management? • Definition: It is a Business owned process, providing the strategic and operational framework to deal with incidents that cause disruption, interruption or loss. • It is not just about disaster recovery, crisis management or technology recovery
Drivers for Business Continuity Management Key Stakeholders • Customers • Regulator • Staff • Board of Directors • Insurance Company • Others?
1. Understanding your Business • Identify Mission Critical Activities (MCA) • Define the : Recovery Point Objectives (RPO) – to what point in time you need to recover the MCA • Recovery Time Objectives (RTO) – how quickly you need to recover the MCA • Identify key Inputs\Outputs • Key Suppliers ; Documents
2. Business Continuity Strategy • Do nothing • Insurance • Prevention • Mirror sites • Gentlemen's agreement • Work area recovery – hot-site
3. Develop and Implement Business Continuity Response The BCP plan Includes • Incident (Crisis) Management • IT DR plan • Business Unit plan
4. Building & Embedding a Continuity Culture • Awareness program • Education • BCM Training
5. Testing, Maintenance and Audit • Testing (Exercising) strategies • Call out test • Desk-top exercise • IT team recover systems • Business Users simulate work process • Maintain the plan • Quarterly reviews • After major change • Audit • Independent review – BCM framework and plans
6. BCM Programme Management Roles and responsibilities • Identify key individuals • BC policy • Cross-check Business Unit decisions and deal with cross- business conflicts
Things to consider • Who should be responsible for the BCM Program? • Level of seniority • IT member v non-IT member • Internal v External Expertise • Business must not abdicate responsibility • External • Facilitator; Avoid politics; Template process • IT knowledge to identify IT solutions • Project management discipline
Failing to Plan is Planning to Fail
Absolute Business Continuity Solutions Services on offer • Plan development • Explore continuity strategies • Document BCP/DR/Incident Management Plans • Implement staff awareness & training • Test, Maintain and Review plans • Absolute Business Continuity Solutions are available to help you with all elements of the BCM process QUESTIONS? Contact details: • MickFORegan@eircom.net • Mobile: 087-2897687 • Absolute Business Continuity Solutions Ltd.