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Effective Tenant Scrutiny Conference Tuesday 7 June 2011 Department for Communities and Local Government. Government Agenda: Localism. “Today is the start of a deep and serious reform agenda to take power away from politicians and give it to people.“ David Cameron
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Effective Tenant Scrutiny ConferenceTuesday 7 June 2011Department for Communities and Local Government
Government Agenda: Localism “Today is the start of a deep and serious reform agenda to take power away from politicians and give it to people.“ David Cameron “We need to give people the platform to get things done ….. a system which properly puts tenants and their representatives firmly in the driving seat.” Grant Shapps
Review of Social Housing Regulation • In October 2010 Grant Shapps published the Review of Social Housing: • transfers functions from the TSA to the HCA; • consumer regulation focused on local mechanisms; • localist approach for resolving complaints; • shift to local challenge and scrutiny including a new standard on Tenant Involvement
Expect the new Direction to include recommendations from the Review: tenants should be given a wide range of opportunities to influence scrutiny of landlord’s performance; landlords must provide timely, useful performance information including an annual report to tenants Subsequent policy announcements increasing opportunities to manage own homes; tenant cashback scheme Consultation on Directions (including Tenure, Mutual Exchange, Rent, Accommodation) expected shortly Direction on Tenant Involvement
Tenant Cashback • Draft direction expected to reflect the Tenant Cashback announcement: • opportunities for tenants to be involved in the management of repair services for their homes; • tenants take control by undertaking or commissioning routine repair tasks themselves; • share in any savings made; • gain practical and transferable skills • Model will be flexible to suit local circumstances • Pilots will examine how the scheme will work in practice
Tenant Panels – Draft Direction • Draft direction expected to require landlords to accept scrutiny via a tenant panel • Landlords must support the formation and activities of panels • Landlords respond in a constructive and timely manner
Tenant Panels – Localism Bill • Provisions in the Localism Bill to support tenant panels • Proposing to give panels a formal role in the “democratic filter” for complaints handling • Means that panels (alongside local councillors and local MPs) will refer unresolved complaints to the HO • Up to panels to decide whether to fulfil this dual function
Tenant Panels – work by NTOs • NTOs invited by Grant Shapps to identify a framework for the development of tenant panels • High level principles on how an effective panel might operate in different local circumstances • Supported by case studies / good practice from existing models • Expecting to publish early next year - will consult widely during the process
Role of the Regulator • Limited to setting clear standards – moving away from current system of monitoring and inspections • Only investigating and addressing the most serious failures against those regulatory standards • The regulator will consult in Autumn on how it intends to apply a “serious detriment” threshold
Conclusion • Major refocusing of the regulatory framework for consumer protection • Greater emphasis on local accountability and local dispute resolution • A stronger role for tenants (and locally elected people) in scrutinising landlord performance • Opportunities for tenant panels e.g. scrutiny and “democratic filter”