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Mission Statement Hark Consulting Services strives to achieve and present the highest quality IT consulting services possible to their clients. Complete satisfaction with every aspect of consulting provided as well as improved technological performance within the businesses we work with is our inspiration and are the standards our company lives up to. Valuable, professional advice and technology systems are the goals of our company and every decision that we make. Rob
Mission Statement “We want to satisfy all our customers’ financial needs and help them succeed financially.” • Company: Wells Fargo Name : Todd Meyer Position: Service Manager E-Mail: todd.a.meyer@wellsfargo.com Website: https://www.wellsfargo.com/ • Address: 400 First Street South • Saint Cloud, MN 56301 Rob
Company Information Loza
Development Maturity Model As a financial institution, Wells Fargo works with technology continuously in dealing with customers, storage of data, printing customer reports, data processing, number and application processing and so on. However, they have not utilized technology to its full potential, as seen in the excessive paper reports generated. Kyung
System Diagram Huiyu
Organizational Chart Huiyu
Example Problem Documents (Monthly Statements) Rob
Example Problem Documents cont. (OD notifications, Receipts) Rob
Current Physical DFD Abdullah
Logic Model Alaa
ERD Current Entity Relationship Diagram Rob
Current Level 0 Data Flow Diagram Kyung
Level 1 Level 2 Huiyu
Ultimate Goal Huiyu
Cost Benefit Analysis Developmental Costs: Personnel: Expenses: Total Developmental Costs………………………………… $35,500 Projected Annual Operating Costs: Personnel: Expenses: Total Projected Annual Costs…………………………….. $6,000 Loza
Goal: Internet accessible customer information database… Rob
…with database containing all customer account transactions statements. Rob
Questions? Questions?