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PLAN

PLAN. Big Aim – To reduce hospital readmissions Little Aim – To reduce wait time. Reduce wait time for first appointment by 50% from 6 weeks to 3 weeks. DO . Problem: Wait time for first appointment and initial intake is 6 weeks for both a mental health and AODA evaluation.

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PLAN

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  1. PLAN Big Aim – To reduce hospital readmissions Little Aim – To reduce wait time. Reduce wait time for first appointment by 50% from 6 weeks to 3 weeks

  2. DO Problem: Wait time for first appointment and initial intake is 6 weeks for both a mental health and AODA evaluation. Strategy: Implement 2 Walk in intake slots per day for AODA and Mental Health intakes.

  3. Reduce wait times for outpatient mental health and substance abuse services RESULTS Results : 2 week reduction in wait times for initial appointments for AODA and Mental health intakes in the outpatient clinic

  4. Sustainability • Clients are evaluated sooner for needed level of care thus reducing possible need for an inpatient hospitalization for detoxification • Clients receive services at time of need and follow through with services and appointments • Reduction in wait times may decrease 11.68% no show rate

  5. The Next Step • Adopt Walk in Clinic times NEXT STEP • Increase amount of intakes per week by implementing policy that states each clinician will complete one intake per day that they are scheduled to work.

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