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The Importance of Information Systems Management

The Importance of Information Systems Management. Chapter 1 Hubert Setzler. Themes of the Book. Globalization E-enablement Knowledge Sharing and Knowledge Managment. Introduction. The Organizational Environment External Business Environment Internal Organizational Environment

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The Importance of Information Systems Management

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  1. The Importance of Information Systems Management Chapter 1 Hubert Setzler

  2. Themes of the Book • Globalization • E-enablement • Knowledge Sharing and Knowledge Managment

  3. Introduction • The Organizational Environment • External Business Environment • Internal Organizational Environment • Goals of the New Work Environment • The Technology Environment • Hardware Trends • Software Trends • Data Trends • Communication Trends

  4. Introduction cont. • The Mission of Information Systems • A Simple Model • A Better Model • The Technologies • The Users • Systems Development and Delivery • IS Management

  5. What this is all about! Technology is configured into systems that help manage information to improve organizational performance

  6. Some History • Information Technology: • Initially used to perform existing information work more quickly and efficiently • Then used to manage work better • Onto the 3rd stage • Work • Business Practices • Changing Industries • Involve in the Global Economy

  7. External Business Environment • Internet Economy • Global Marketplace • Business Ecosystems • Decapitalization • Faster Business Cycles • Accountability and Transparency • Societal Risks of IT

  8. Internal Organizational Environment • Supply-Push to Demand-Pull • Self Service • Real-Time Working • Team-Based Working • Anytime, Anyplace Information Work • Outsourcing and Strategic Alliances • Demise of Hierarchy

  9. Goals of the New Work Environment • Leverage Knowledge Globally • Organize for Complexity • Work Electronically • Handle Continuous and Discontinuous Change

  10. The Technology Environment • Hardware Trends • Software Trends • Data Trends • Communications Trends

  11. The Mission of Information Systems • Early days: “paperwork factories” to pay employees, bill customers, ship products etc. • Objectives of information systems defined by productivity measures • Later = MIS era: produced reports for “management by exception” for all levels of management • Today = Improve the performance of people in organizations through the use of information technology

  12. Better Model • A set of technologies that represent the IT infrastructure installed and managed by the IS department • A set of users who need to use IT to improve their job performance • A delivery mechanism for developing , delivering and installing applications • Executive leadership to manage the entire process of applying the technology to achieve organizational objectives and goals

  13. Technologies • Growth in capacity + reduction in cost & size • Merging of previously separate technologies of computers, telephones/telecom/cable TV, office equipment and consumer electronics • Ability to store and handle multiple forms of data

  14. Users

  15. System Development and Delivery • Systems development and delivery bridge the gap between technology and users • Systems for procedure-based (clerical) activities differ from systems for knowledge based information work (managerial) • Systems are built based on technology resources. Three main categories (essential technologies): • Hardware and software • Telecommunications • Information resources • Management of these is called infrastructure management

  16. IS Management • Must work with all the other CXOs • IT has become too important to be left to one individual

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