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THE LEARNING P WERHOUSE

THE LEARNING P WERHOUSE. conference 2006. Providing a Service: not just training. David Chapman Program Leader NRM Paul Mascord Project Officer NRM Mark Ritchie Training Co-ordinator NPM Ian McCrohon Teacher Engineering. Providing a Service not just Training.

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THE LEARNING P WERHOUSE

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  1. THE LEARNING P WERHOUSE conference 2006 Providing a Service: not just training David Chapman Program Leader NRM Paul Mascord Project Officer NRM Mark Ritchie Training Co-ordinator NPM Ian McCrohon Teacher Engineering

  2. Providing a Service not just Training • Bit about Northparkes Mines

  3. Mining business producing copper and gold concentrate Joint Venture Operation – 80% Rio Tinto 20% Sumitomo Group (Japan) Current Mine Life 2017 Employees – 200 Northparkes and 200 Contractors / Consultants History 1977 E22 discovered by Geopeko May 1993 Open pit production commenced Sep 1997 Underground production commenced (Lift 1) (first block cave in Australia) Oct 2000 Rio Tinto purchased North Limited Jan 2001 Lift 2 Development approved by JV partners Jan 2004 Lift 1 mined out Aug 2004 Production from Lift 2 commences Providing a Service not just Training

  4. E48: 45Mt 1.00%Cu 0.40g/t Au Underground Operations Hoisting Shaft Lift 1 Main Decline Access Decline 9800 Level Lift 2 9450 Level Conveyor Drive Crusher Lift 2: 25Mt 1.21%Cu 0.48g/t Au Lift 1: 25.5Mt 1.4%Cu 0.43g/t Au

  5. Block Caving concepts Ore body Waste Undercut

  6. Subsidence zone Surface Caved ore Waste Drawbells Extraction level Ore body

  7. Undercut & Drawbell excavation Undercut Level Drawbell Drawpoint Extraction Level

  8. Production from drawpoint

  9. David Chapman Providing a Service not just Training

  10. In the beginning Map NPM training to National Training Package Communications through regular meetings Providing a Service not just Training

  11. JIC Training - Just in case JIT Training - Just in time JIC Training - Just in crisis Providing a Service not just Training

  12. Providing a Service not just Training

  13. Paul Mascord Providing a Service not just Training

  14. Providing a Service not just Training • How do I see this as being different • Recognising the value of workplace learning and workplace assessment. • Pushing the boundaries of being flexible. • Having a true customer focus. • Providing a one stop shop • Providing a total package

  15. What do we do in providing a service Assist in the clarification of job functions Map enterprise job functions to national units of competence Providing a Service not just Training

  16. What do we do in providing a service Provide training for team leaders and mentors to deliver on job training. Assist in the development of learning resources Prepare external providers Providing a Service not just Training

  17. What do we do in providing a service Providing a Service not just Training • Provide training for workplace assessors • Mentor workplace assessors • Assist in the development of • assessment resources • Audit the assessment process

  18. What do we do in providing a service Providing a Service not just Training • Interpret Training packages • Design learning programs to suit enterprise need • Provide recognition for internal training

  19. What do we do in providing a service Providing a Service not just Training • Assist in establishing milestones • Monitor the progress of programs • Issue National qualifications

  20. What keeps it together Understanding the Industry and Workplace Culture Listening to what are the needs of the customer Meeting regularly Being open and honest Regular reviewing evaluating and validation Providing a Service not just Training

  21. In summary One interpretation of service which captures what we do at Northparkes mine is “ an act of helpful activity’ Providing a Service not just Training

  22. NPM partnership with NPM

  23. TAFE Training & Assessment at NPM • Core & Department WorkSkill • Cert II Metalliferous Mining underground • Cert II Metalliferous Mining Processing • Cert III Metalliferous Mining Processing • Cert III Laboratory Practices • WorkCover Vehicles training & assessment • Workplace Trainer & Assessor training • Basic Fire Extinguisher • Confine Space • Cert IV and Diploma FLM • Welding – cut & destruct; Bisalloy • Computing Planning to introduce 2007 • Cert II Distribution and Warehousing • Cert IV Metalliferous Mining

  24. The Relationship Why NPM choose not to be an RTO and use TAFE • Resources, expertise and networks of RTO • Project Officer Support • Access to wide variety of training and assessment

  25. The Relationship Contract of provision of training with TAFE • One point of contact between both NPM and TAFE • Clear set of rules to operate Benefits stemming from the contract • Any issues are solved quickly • Promotes ongoing planning and communication • Develops the relationship to be open and honest • Better understand each other’s culture

  26. Ian McCrohon

  27. Project overview TAFE NSW Western Institute with the support of the MECAT Curriculum Centre, will establish ‘client workforce development management’ arrangements in the region to work in collaboration with manufacturing and engineering firms and the Orange-Cabonne-Blayney Industry and Skills Group. Providing a Service and not just Training

  28. Aim will be to: Coordinate the identification of common and relevant skill requirements of regional enterprises in collaboration with the Orange-Cabonne-Blayney Industry and Skills Group. Broker partnerships with regional manufacturing and engineering enterprises to develop and establish innovative workforce development and/or training solutions that address the common and relevant skills requirements. Providing a Service and not just Training

  29. Providing a Service and not just Training Participating Industry and Skills Group Members Challenge Implements Pty Ltd Jeff Hort Engineering G & C Manufacturing Lovick Engineering Pty Ltd Prevision Pty Ltd Blayney Galvanizing Central Design & Engineering Pty Ltd Orange Precision Metalcraft Pty Ltd ILB NSW Pty Ltd

  30. When all of the data was analysed a reflective view can be taken to identifiy the skills required. To Perform your Current Job Managers Frontline OH&S Awareness Welding Courses Computer Skills Providing a Service and not just Training

  31. Priorities with in the Organisation OH&S Awareness Frontline Managers Computer Manual handling Providing a Service and not just Training

  32. This demonstrates that the training requirements for one company can be identical to another. If the two companies come together to undertake the same training, benefits can be achieved for both parties. Providing a Service and not just Training

  33. Benefits may include A reduction in overall training costs. A mutual understanding of each companies areas of expertise. A collaborative approach to be able to via for larger contracts. To create dialogue and joint problem solve with difficult tasks. To skills share and work collectively. Be able to access funding for skills updating collectively. Providing a Service and not just Training

  34. Providing a Service and not just Training Questions

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