1 / 15

Informe Mensual IT

Informe Mensual IT. Mayo 2008. KPIs - Indicadores de Servicio. KPIs - Volúmenes. Service Desk. Estadísticas Call Centre. Resumen Incidencias. Incident Management (I). Incidencias Prioridad Crítica/Alta. Incident Management (II). Volumen Incidencias. Incident Management (III).

anitra
Download Presentation

Informe Mensual IT

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Informe Mensual IT Mayo 2008

  2. KPIs - Indicadores de Servicio

  3. KPIs - Volúmenes

  4. Service Desk Estadísticas Call Centre Resumen Incidencias

  5. Incident Management (I) Incidencias Prioridad Crítica/Alta

  6. Incident Management (II) Volumen Incidencias

  7. Incident Management (III) Volumen Incidencias

  8. Change Management

  9. IMACS: Informática (I) Volúmen Hard + Soft Este mes de mayo las estadísticasse obtienen de la web actual de informática y de Footprints

  10. IMACS: Informática (II) Tiempo medio IMACS Hard Media 2006 = 12,2 días Media 2007 = 11,3 días Tiempo medio IMACS Soft Media 2006 = 5,5 días Media 2007 = 5,6 días

  11. IMACS: Telefonía (I) Volúmen

  12. IMACS: Telefonía (II) Tiempo medio Media 2007 = 10,87 días

  13. Timesheet: Desarrollo Software Principales Proyectos

  14. Timesheet: Puesto de Trabajo

  15. Timesheet: Sistemas Centrales

More Related