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Consumer Affairs Overview MTAC Mike Spates, Vice President & Consumer Advocate 2/23/2005

Consumer Affairs Overview MTAC Mike Spates, Vice President & Consumer Advocate 2/23/2005. Consumer Affairs Role. Listens to the voice of the customer and amplifies their concerns/needs Independent voice of consumers ensuring the Postal Service keeps their needs in mind.

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Consumer Affairs Overview MTAC Mike Spates, Vice President & Consumer Advocate 2/23/2005

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  1. Consumer Affairs OverviewMTAC Mike Spates, Vice President & Consumer Advocate 2/23/2005

  2. Consumer Affairs Role • Listens to the voice of the customerand amplifies their concerns/needs • Independent voice of consumers ensuring the Postal Service keepstheir needs in mind

  3. Consumer Affairs Organizational Chart

  4. Privacy Office and Consumer Strategy Executive: Zoë Strickland - Privacy - Freedom of Information - Records Management - Consumer Policies

  5. Customer Knowledge Management Executive: Maryellen Clarke - Time Transit Measurement System - Customer Satisfaction Measurement (CSM) - Analysis of CSM Components

  6. Corporate Customer Contact Executive: John J. Mahoney - Contact Centers - Customer Communications - Mail Recovery Centers

  7. Field Support & Integration Executive: Robert J. Faruq, Sr. - Budget and Administration - Field Relations - Message Integration - Community Outreach

  8. Field Organization • Area • Marketing Manager • Customer Service Program Analyst • District • Marketing Manager • Consumer Affairs Manager • Post Offices • Postmasters

  9. My Clients Your Customers Our Future

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