1 / 9

KM System Implementation – Background Knowledge

KM System Implementation – Background Knowledge. Jeff Best. Problem Statement. How does an IT department in steel producing firm design and implement a useful knowledge management system? Legacy systems Loss of knowledge through attrition Difficulties with implementations.

anka
Download Presentation

KM System Implementation – Background Knowledge

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. KM System Implementation – Background Knowledge Jeff Best

  2. Problem Statement • How does an IT department in steel producing firm design and implement a useful knowledge management system? • Legacy systems • Loss of knowledge through attrition • Difficulties with implementations

  3. Trade Press Perspective • “Brain Drain” • 1/3 of firms seeing 20% of workforce ready to retire • Mentoring, Story-telling, Person-to-Person • Difficulties with implementations • Buy-in a must • Protectiveness of knowledge by individuals

  4. Vendor Perspective • Knowledge Centered Support • Capture knowledge in words of customer • Flexible and adaptive • CSF: top-down sponsorship & employee-level buy-in • Objectivity, Inc. • Object-Oriented Database Management Systems • What of switch from legacy systems?

  5. Coursework Perspective • Project Management – issues that cause projects to fail • OB – stakeholder analysis & change management • Systems Analysis – Achieving sponsorship from appropriate levels

  6. Academia Perspective • Relationship of Knowledge to Information & Data • Critical Success Factors • Taxonomy of KM implementation strategies • Nucor Steel Case Study

  7. Example: HP’s Knowledge Centered Support • Usefulness of KM System • Lowered costs • Improved efficiency • Time to focus on “tough” problems • Data-Information-Knowledge Continuum • User incidents are reported (data) • Reports are investigated & defined (info) • Solutions are developed, retained, and improved over time (knowledge)

  8. Example: HP’s Knowledge Centered Support • 5 Steps for Implementation • 1. Define the current situation, the envisioned future, and the means of bridging the gap • 2. Design and implement the system, with proper buy-in achieved from top-down support, with message of “Short-term pain, long term-gain”

  9. Example: HP’s Knowledge Centered Support • 5 Steps for Implementation • 3. Measure the use and effectiveness, and make adjustments where necessary • 4. Use successful KCS technicians as coaches to push for 100% use of the system • 5. Make use of saved time by focusing on difficult issues, then codify gained knowledge in the new system

More Related