Looking Out/Looking In Eleventh Edition

1. Looking Out/Looking InEleventh Edition Chapter One: A First Look at Interpersonal Relationships Ronald B. Adler, Russell F. Proctor II, and Neil Towne

2. The Importance of Communication • The Power of Silence • The Power of Isolation • Contact and Companionship

3. We Communicate to Satisfy Needs Physical Needs • Link Between Communication and Physical Well-being • Quality and Quantity Vary By Individuals “We must love one another or die.” W.H. Auden

4. We Communicate to Satisfy NeedsIdentity Needs • We Learn Who We are Through Communication • We Come to See Ourselves as Others See Us Six Communication Tricks http://www.pamf.org/teen/parents/emotions/lifeskills/lifesks4.html

5. We Communicate to Satisfy NeedsSocial Needs • Pleasure • Affection • Companionship • Escape • Relaxation • Control “Who can enjoy alone?” John Milton Paradise Lost

6. We Communicate to Satisfy Needs Practical (Instrumental) Goals • Communication Skills Top Factor in Getting Jobs • Keeping Job and Advancement Tied to Communication Skills

7. We Communicate to Satisfy NeedsMaslow’s Basic Needs Maslow’s Hierarchy of Needs

8. We Communicate to Satisfy NeedsMaslow’s Basic Needs Maslow’s Hierarchy of Needs

9. We Communicate to Satisfy NeedsMaslow’s Basic Needs Maslow’s Hierarchy of Needs

10. We Communicate to Satisfy NeedsMaslow’s Basic Needs Maslow’s Hierarchy of Needs

11. We Communicate to Satisfy NeedsMaslow’s Basic Needs Maslow’s Hierarchy of Needs

12. The Process of CommunicationA Linear View

13. Sender Encoding Message Channel Decoding Receiver Noise External (physical) Physiological Psychological Environments The Process of CommunicationA Linear View

14. The Process of CommunicationA Transactional View

15. The Process of CommunicationA Transactional View • Communicator Replaces Sender • We Send and Receive Messages Simultaneously • Communicators Often Occupy Different Environments

16. The Process of CommunicationA Transactional View (con’t) • Communication Channels Retain Importance • Noise Continues to Be Important • Communication is With Others, Not To Them • Relational Communication is Unique

17. Question: When Tomas failed his calculus exam, he was so upset that he couldn’t understand the explanations provided by his professor. This example best illustrates: a. external noise b. physiological noise c. psychological noise d. feedback noise

18. Communication Principles • Communication Can Be Intentional or Unintentional • It’s Impossible Not to Communicate • Communication is Irreversible • Communication is Unrepeatable

19. Avoiding Communication Misconceptions • Meanings are Not in Words • Successful Communication Doesn’t Always Involve Understanding • More Communication is Not Always Better • No Single Person or Event Causes Another’s Reaction • Communication Will not Solve All Problems

20. Nature of Interpersonal Communication-Two Views • Quantitative—Dyadic • Qualitative • Uniqueness • Irreplaceability • Interdependence • Disclosure • Intrinsic Rewards • Scarcity

21. Question: Qualitatively interpersonal communication is different from less personal interaction in which of the following ways? a. Qualitatively interpersonal relationships are characterized by the development of unique rules and roles. b. In a qualitatively interpersonal relationship, you spend time with the other person because you find the time personally rewarding. c. In a qualitatively interpersonal relationship, you feel more comfortable sharing your thoughts and feelings. d. All of the above statements are true.

22. Technology and Interpersonal Communication • Computer-Mediated Communication • May Reduce Face-to-Face Communication • May Enhance Interpersonal Communication

23. Personal and Impersonal Communication:A Matter of Balance • Most Relationships are not Either Interpersonal Or Impersonal • Personal Elements in Impersonal Encounters • Impersonal Elements in Interpersonal Encounters

24. Communicating About RelationshipsContent and Relational Messages • The Content is the Subject • The Relational Dimension Makes Statements About How the Parties Feel Toward the Other

25. Communicating About RelationshipsTypes of Relational Messages • Affinity • Immediacy • Respect • Control • Metacommunication

26. Question: Regina tends to interrupt Philip often, and she talks much more than he does on a regular basis. This example best relates to which of the following relational messages? a. affinity b. respect c. conversation control d. decision control

27. Communication Competence • Involves Achieving One’s Goals While Preserving Relationships • No “Ideal” Way to Communicate • Competence is Situational • Competence is Relational • Competence Can Be Learned

28. Characteristics of Competent Communicators • Wide Range of Behaviors • Ability to Choose Most Appropriate Behavior • Context • Your Goal • Your Knowledge of the Other • Skill at Performing Behaviors

29. Communication CompetenceSkill at Performing Behaviors • Beginning Awareness

30. Communication CompetenceSkill at Performing Behaviors • Beginning Awareness • Awkwardness

31. Communication CompetenceSkill at Performing Behaviors • Beginning Awareness • Awkwardness • Skillfulness

32. Communication CompetenceSkill at Performing Behaviors • Beginning Awareness • Awkwardness • Skillfulness • Integration

33. Characteristics of Competent Communicators • Cognitive Complexity • Empathy • Self-Monitoring • Commitment