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Prepared by Diane Tanner University of North Florida

Chapter 27. Balanced Scorecard. Prepared by Diane Tanner University of North Florida. Measuring Performance. Measuring segment performance and manager performance are not the same i.e., Responsibility accounting Selective incentive structure appropriate for the parties involved

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Prepared by Diane Tanner University of North Florida

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  1. Chapter 27 Balanced Scorecard Prepared by Diane Tanner University of North Florida

  2. Measuring Performance • Measuring segment performance and manager performance are not the same • i.e., Responsibility accounting • Selective incentive structure appropriate for the parties involved • Should be linked to performance and based on a combination of short-term and long-term measures

  3. A performance measure tied to the company’s strategy for success A set of performance measures constructed for four perspectives of performance: Financial Customer Internal processes Learning & growth Balanced Scorecard

  4. Performance is assessed across a balanced set of dimensions (financial, customer, internal processes, and learning & growth) Quantitative measures are balanced with qualitative measures There is a balance of backward-looking and forward-looking measures How Balance is Achieved

  5. The End

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