Management Information Systems, Sixth Edition

1. Management Information Systems, Sixth Edition Chapter 3: Business Functions and Supply Chains

2. Objectives • Identify various business functions and the role of ISs in these functions • Explain how ISs in the basic business functions relate to each other • Articulate what supply chains are and how information technology supports management of supply chains Management Information Systems, Sixth Edition

3. Objectives (continued) • Enumerate the purposes of customer relationship management systems • Explain enterprise resource planning systems Management Information Systems, Sixth Edition

4. Mini Project 1 • Make a program in C++ for a simple POS (Point-of-Sale) system for a small store here in Pohnpei (e.g. the store near the gasoline station here at COM) with the following requirements: • The Cashier could enter the as many items as he/she could that was sold including the Quantity, the Description of the item and the Unit Price. • After all items are entered then the Total Amount will be computed. • The user then will receive the tendered amount by the customers and the system will display the change. • Deadline is Sept 26, 2014 (Friday) Management Information Systems, Sixth Edition

5. Effectiveness and Efficiency • Information technology makes work more effective, more efficient, or both • Effectiveness: the degree to which a goal is achieved • Efficiency: the relationship between resources expended and benefits gained in achieving a goal • Efficiency = Benefit / Costs • One system is more efficient if its operating costs are lower for the same or better quality product Management Information Systems, Sixth Edition

6. Effectiveness and Efficiency (continued) • Productivity: efficiency of human resources • Productivity improves when fewer workers are required to achieve the same goal • Productivity tools: software applications that improve productivity • ISs contribute to both effectiveness and efficiency of businesses Management Information Systems, Sixth Edition

7. Effectiveness and Efficiency (continued) • Customer relationship management (CRM) system: system that serves customers better and faster • Service continues after delivery of goods as customer service and more marketing • Often combined with supply chain management (SCM) systems to create an enterprise resource planning (ERP) system Management Information Systems, Sixth Edition

8. Effectiveness and Efficiency (continued) Management Information Systems, Sixth Edition

9. Effectiveness and Efficiency (continued) Management Information Systems, Sixth Edition

10. Accounting • Accounting’s purpose is to track every financial transaction • Accounting systems are required by law and for proper management • Needed to ensure company is making a profit • Accounts payable and accounts receivable track who owes who what • Balance sheet: picture of financial situation • Includes profit-and-loss report Management Information Systems, Sixth Edition

11. Accounting (continued) • Accounting information system: receives information from transaction processing systems (TPSs) • Automatically routes purchases to accounts payable • Automatically routes sales to accounts receivable • Generates reports on demand or on schedule • Work order: an authorization to perform work for a specific purpose Management Information Systems, Sixth Edition

12. Accounting (continued) • Cost-accounting systems: accumulate data about costs involved in producing specific products • Accounting ISs are used for managerial purposes for budgeting and cost control Management Information Systems, Sixth Edition

13. Accounting (continued) Management Information Systems, Sixth Edition

14. Finance • Firm’s health is measured by its finances • Information systems can improve financial management • Financial managers’ goal is to manage money as efficiently as possible by: • Collecting payables as soon as possible • Making payments at the latest time allowed • Ensuring funds are available for daily operations • Investing funds not used for current activities Management Information Systems, Sixth Edition

15. Finance (continued) Management Information Systems, Sixth Edition

16. Cash Management • Financial information systems help managers track company finances • Cash management systems: systems that deal specifically with cash • Electronic funds transfer: electronic transfer of cash from one bank account to another Management Information Systems, Sixth Edition

17. Investment Analysis and Service • Investor’s goal is to buy an asset and sell it for a higher value • When investing in securities, you must know current prices in real time • Nearly instantaneous information systems can provide investors and clients with financial news, stock prices, commodity prices, and currency exchange rates Management Information Systems, Sixth Edition

18. Investment Analysis and Service (continued) • Some important factors to consider in investing: • Variability of the security’s past yield • Expected return • Liquidity (how fast an investment can be turned into cash) Management Information Systems, Sixth Edition

19. Engineering • Time to market: time between generating an idea for a product and completing a prototype • Brainstorming: process of a group of colleagues meeting and collaborating to generate creative solutions and new ideas • Minimizing time to market is key to maintaining competitive edge • Information systems can contribute significantly to minimizing time to market Management Information Systems, Sixth Edition

20. Engineering (continued) • Computer-aided design (CAD): tools to create, modify, and store designs and drawings electronically • Rapid prototyping: creating one-of-a-kind products to test design in three dimensions • Allows a model to be produced in hours rather than days or weeks • Computer-aided manufacturing (CAM): systems that instruct machines how to manufacture parts and assemble products Management Information Systems, Sixth Edition

21. Engineering (continued) Management Information Systems, Sixth Edition

22. Supply Chain Management • Supply chain: consists of procurement of raw materials, processing materials into goods, and delivering goods • Processing raw materials into goods is also known as manufacturing • Supply chain management: monitoring, controlling, and facilitating supply chains • Instrumental in reducing manufacturing cost • In retail the manufacturing phase does not exist and in service industries the term “manufacturing” is not applicable or meaningless. • CAD systems often transfer data automatically to CAM systems Management Information Systems, Sixth Edition

23. Supply Chain Management (continued) • IT helps in manufacturing activities: • Scheduling plant activities to optimize the use of resources • Planning material requirements based on current and forecasted demand • Reallocating materials and resources from one order to another • Managing inventories • Grouping similar work orders for efficiency Management Information Systems, Sixth Edition

24. Supply Chain Management (continued) Management Information Systems, Sixth Edition

25. Material Requirements Planningand Purchasing • Material requirements planning (MRP): inventory control • Inventory based on future need not on past use • Determines when inventory needs to be restocked • Can predict future need based on demand forecasts • Takes customer demand as input, then works back to calculate resources needed to produce goods Management Information Systems, Sixth Edition

26. Material Requirements Planningand Purchasing (continued) • Bill of materials (BOM): list of all raw materials and subcomponent demands to produce a product • Economic order quantity (EOQ): optimal quantity of a raw material that minimizes overstocking and saves cost, without missing production deadlines • Considers cost, discounts for large quantities, cost of warehousing material, cost of alternative uses of money, etc. Management Information Systems, Sixth Edition

27. Manufacturing Resource Planning • Manufacturing resource planning (MRP II): combines MRP with other related activities to plan the entire manufacturing process • Can quickly modify schedules to accommodate orders, track production in real time & fix quality slippage • Uses master production schedule • Master production schedule: specifies how production capacity is to be used to meet customer demands and maintain inventory • It helps balance production economies, customer demands, manufacturing capacity, inventory levels over a planning horizon of several months. • Just-in-time manufacturing: suppliers ship parts directly to assembly lines as needed • Avoids warehousing costs (e.g. Cisco) Management Information Systems, Sixth Edition

28. Monitoring and Control • Information systems are designed to control manufacturing processes as well as monitor them • Controlling processes helps ensure quality • Example: Ford Motor Company’s Project Execution. Management Information Systems, Sixth Edition

29. Shipping • Performed by manufacturer or shipping company • Many variables affect cost and speed of shipping, including: • Length of routes • Sequence of loading and unloading • Type of shipped materials (e.g., perishable, hazardous, fragile) • Fuel prices • Road tolls Management Information Systems, Sixth Edition

30. Shipping (continued) • Sophisticated software that optimizes shipping efficiency helps a company stay competitive • Need to optimize: • Shipping time • Cost of labor • Use of equipment • Maintenance • Vehicles equipped with computers, global positioning systems (GPS), and satellite communication have increased efficiency Management Information Systems, Sixth Edition

31. Shipping (continued) Management Information Systems, Sixth Edition

32. RFID in SCM • Radio frequency identification (RFID): a technology containing circuitry that allows recording of information about a product • Electronic product code (EPC): a code on an RIFD tag that provides more information than the universal product code (UPC) • Information may include date of manufacturing, plant location, expiration date, destination • Ensures genuineness of products Management Information Systems, Sixth Edition

33. RFID in SCM (continued) Management Information Systems, Sixth Edition

34. RFID in SCM (continued) Management Information Systems, Sixth Edition

35. Customer Relationship Management • Customer relationship management (CRM) systems: designed to support any and all relationships with customers • Supports three areas • Marketing • Sales • Customer service • CRM systems capture the entire customer experience with an organization • All company employees who deal with the customer have access to this information Management Information Systems, Sixth Edition

36. Customer Relationship Management (continued) Management Information Systems, Sixth Edition

37. Market Research • To promote products successfully, organizations must perform market research • Market research: helps discover populations and regions that are most likely to purchase product • Activities may include: • Conducting interviews with consumers and retailers • Building statistical models to predict sales volumes of different products Management Information Systems, Sixth Edition

38. Targeted Marketing • Targeted marketing: promotes to people most likely to purchase products • Database technology allows all companies to use targeted marketing, even small companies • Can direct promotional dollars to customers most likely to buy • Spam: cheap method of advertising involving sending mass e-mail communications Management Information Systems, Sixth Edition

39. Targeted Marketing (continued) Management Information Systems, Sixth Edition

40. Targeted Marketing (continued) • Database management systems sort consumers based on demographic information • Telemarketing: marketing over the telephone • Caller has large database of consumer data • Computer telephony integration: allows computer to use telephone line as input • Caller ID can be used to locate customer data • Data mining: uses large data warehouses to find trends and shopping habits of various demographic groups Management Information Systems, Sixth Edition

41. Targeted Marketing (continued) • Targeted marketing and Web technologies enable retailers to personalize online shopping • Software can track Web page click streams to determine customer preferences Management Information Systems, Sixth Edition

42. Customer Service • Web-based customer service provides automated customer service 24/7 • Saves labor costs • Saves paper costs • Includes FAQs, tracking systems, maintenance of customer profiles • Artificial intelligence may be used to emulate a real-life customer service representative Management Information Systems, Sixth Edition

43. Salesforce Automation • Equips traveling salespeople with information technology to improve productivity • Laptops and personal digital assistants (PDAs) • Makes sales presentations more efficient • Allows salespeople to present different options for products and services at the customer location Management Information Systems, Sixth Edition

44. Human Resource Management • Human resource management (HRM) can be classified into five main activities: • Employee record management • Promotion and recruitment • Training • Evaluation • Compensation and benefits management Management Information Systems, Sixth Edition

45. Human Resource Management (continued) F Management Information Systems, Sixth Edition

46. Employee Record Management • HR departments must keep personnel records • To satisfy laws • For payroll and tax calculation and deposit • For promotion consideration • For periodic reporting • Human resource ISs are now digitized • Saves space to store records, time to retrieve them, and costs of both Management Information Systems, Sixth Edition

47. Employee Record Management (continued) Management Information Systems, Sixth Edition

48. Promotion and Recruitment • HR can select best-qualified person for position by searching database of applicants and existing employees for specific criteria • Automating the selection process significantly minimizes time and money for recruitment • Intranet: inter-organizational network that supports Web applications • Allows HR manager to post position vacancy announcements that get wide exposure Management Information Systems, Sixth Edition

49. Training • One important HR function is improving employee skills • Multimedia software training is replacing classrooms and teachers • May include 3D virtual reality simulated environments in which the employee must act • Information technology reduces training costs dramatically Management Information Systems, Sixth Edition

50. Evaluation • Employee ability must be periodically evaluated by supervisors • May include evaluation of technical ability, communication skills, professional conduct, and general behavior • Often a subjective process, which is a problem • Evaluation software tries to solve this problem by standardizing evaluation process • Provides tools to aid in evaluating every employee fairly and objectively Management Information Systems, Sixth Edition