Presentation Transcript

1. I want to FIND the relevant information in the right context…. and fast!!

   Anne van der Heide Marc Gelissen
2. The CONTEXT of this presentation The information struggle we face every day The road to wisdom A search example
3. The complexity we are facing every day is growing… Today a person is subjected to more information in ONE DAY than a person in the middle ages in his ENTIRE LIFE
4. And we ain’t seen nothing yet… Source IDC: the total quantity of digital information created, captured and replicated worldwide. It is measured in exabytes (one exabyte= 1 billion gigabytes)
5. Risk…
6. Result Provide the right user with the right information at the right moment in the right context Managers spend two hours a day looking for information they need, and almost half the data is useless once they get it I do not have a complete overview of which products this customer has bought from us including the complaints he had and if there are any outstanding invoices…. It is difficult to reuse data and content without the right context I get different data out of different applications… which data is right? I am not able to act pro-active towards my target group as the information I need is dispersed in different systems and is not available in a timely way
7. The ultimate target is wisdom Application Integration Interpretation
8. You should talk to John. He spoke to them recently. What is the solution I have this guy from IRIS complaining again and I have to solve it!! What are you working on? Knowledge Sharing for Smokers!!!

9. The IT solutions for the challenge

   Staircase to Wisdom
10. Business case Large international office supplies firm Recurring missed delivery for key customer IRIS Customer service manager needs to solve the issue Customer name and status (red) is known Mission: figure out the cause and recommend and implement a solution ASAP
11. “IRIS” “IRIS” “IRIS” “Complaints” Ap Search Ap Search Full Text Search Engine Structured Unstructured ERP CRM Emails (Paper) Archive Documents Web
12. A long way to go to wisdom… Application Integration Interpretation
13. “IRIS” “Complaint” Search Engine Structured Unstructured ERP CRM Emails (Paper) Archive Documents Web
14. Getting better… but not there yet. Application Integration Interpretation
15. “IRIS” “Complaints” Virtual Search Data Layer Customer object Complaints object Search Engine Structured Unstructured ERP CRM Emails (Paper) Archive Documents Web
16. CFO IRIS Complaint Virtual Search Data Layer Customer object Financial object Search Engine Structured Unstructured ERP CRM Emails (Paper) Archive Documents Web
17. We are on the top!! Application Integration Interpretation
18. Context can be determined by e.g.: User/Role Date Device used Step in the process Context indication by the user Interests of the user Location/office
19. Let’s look at an example… Anne van der Heide
20. But…. Always remember

21. Visit us onwww.iriscorporate.com/irislink2011 All PPTs and Brochures are available online

    Thank You!