Enterprise Architecture & Process Improvement EPIC Process Improvement Workshop April 17, 2007

1. Enterprise Architecture & Process Improvement EPIC Process Improvement Workshop April 17, 2007 Dick Burk Chief Architect and Manager, Federal Enterprise Architecture Program, OMB

2. Value to the Mission Increase the value of architecture activities to improve results in agency mission areas. Citizen-Centered, Results Driven Government

3. Strategic Outcomes from EA • Operational excellence • More customer intimacy • Better services to citizens (customers) • More strategic agility Citizen-Centered, Results Driven Government Source: Enterprise Architecture as Strategy, Jeanne Ross, Peter Weill and David Robertson

4. FEA Strategic Initiatives for FY07 • Deliver Value to Core Mission Program Areas • Accelerate Adoption of Cross Agency Initiatives • Develop Measures of EA Performance Citizen-Centered, Results Driven Government

5. Why Segment Architecture? • Enterprise Architecture provides “big picture” view across the organization • Segment Architecture focus on specific areas of the business and is more detailed and results-oriented • Improve program performance and better customer (citizen) service • Perform operations more efficiently and effectively • Based on the Business Reference Model (BRM) and Service Component Reference Model (SRM). Citizen-Centered, Results Driven Government

6. SBA SBA SBA Treasury Treasury Treasury Defense Defense Defense EPA Agencies EPA EPA Agencies Agencies Interior Interior Interior Justice Justice Justice DHS DHS DHS Energy Energy Energy HHS HHS HHS Education Education Community and Social Services Community and Social Services Economic Development Natural Resources Homeland Security Financial Management Human Resources Health Economic Development Natural Resources Homeland Security Financial Management Financial Management Human Resources Human Resources Health Mapping / Geospatial / Elevation / GPS Security Management Reusable Service Components Enterprise Services Records Management Business Services Business Services Business Services Core Mission Area Core Mission Area Architecture Segments: LoBs and Services Citizen-Centered, Results Driven Government

7. Segment Identification Citizen-Centered, Results Driven Government

8. Architecture Levels Citizen-Centered, Results Driven Government

9. Three Types of Segments • Core Mission Area • Unique service area defining the mission or purpose of the agency • Core mission areas are defined in the agency Business Model. • Business Service: • Common or shared business service supporting a core mission area. • Business services are defined in the agency Business Model and include the processes and back office services used to achieve the purpose of the agency. • Enterprise Service: • Common or shared IT service supporting core mission areas and business services. • Enterprise services are defined in the agency Service Model and include the applications and service components used to achieve the purpose of the agency. Citizen-Centered, Results Driven Government

10. FEA Practice Guidance • Concepts described in the FEA Practice Guidance • Segment Architecture • Enterprise Architecture (EA) Transition Strategy • Measuring EA Value • Sections: • Section 1 – Overview • Section 2 – Introducing Segment Architecture • Section 3 – Developing Segment Architecture • Section 4 – EA Transition Strategy • Section 5 – Measuring the Value of EA Programs (Draft) Citizen-Centered, Results Driven Government

11. Architecture – Budget Schedule Citizen-Centered, Results Driven Government

12. Agency Example:Housing Mortgage Insuranceat theDepartment of Housing andUrban Development Agency Example Citizen-Centered, Results Driven Government

13. Mortgage Insurance LoB: Current Architecture Citizen-Centered, Results Driven Government Citizen-Centered, Results Driven Government

14. Mortgage Insurance LoB: Target Architecture Citizen-Centered, Results Driven Government

15. Result: More Efficient Support for the Business Functions Processes Transition Strategy Systems Current Architecture Functions Processes Core Mission Areas Transition Strategy Enterprise Services Reporting Target Architecture Stakeholder Management Citizen-Centered, Results Driven Government Financial Management

16. Inputs • Four months of time from Architects and Program Officials • Three years to transition to target state • $9 million dollars in DME (not including infrastructure) Outputs • Reduced the number of systems by nearly 80% • Minimized functional overlap in the Mortgage Insurance LoB • Modernized HUD’s technology base • Decreased the total cost of ownership from $28 million dollars to $16 million Outcomes • Increased the number of loans processed per day • Identified faster, the number of lenders who are illegally discriminating • Identified earlier, the lenders providing HUD with bad loans • Identified non-viable lenders, and responded faster Return on Investment Citizen-Centered, Results Driven Government

17. For Further Information:www.egov.gov Citizen-Centered, Results Driven Government