A Lufthansa Technik folyamat-orientált integrált irányítási rendszere R ácz János-LHTB

1. A Lufthansa Technik folyamat-orientált integrált irányítási rendszere Rácz János-LHTB KBSz szakmai fórum Siófok 2008.10.07.

2. Tartalom A struktúra IQ MOVE alapok Demonstráció KBSz fórum

3. Act Check Plan Do A struktúra Process-Oriented Integrated Management System Management Processes LHT Management Processes (TV) Company- strategy (TV/S) Controlling & Subsidiaries (TC) Central QM-Processes (TQ) Human Resources (TP) Management of Resources Measurement, Analysis, Improvement Management of Poduct- and Service Implementation Completion Center & Design Organisation (WL) Marketing and Sales (TS) Finance- & Accounting(TB) Aircraft Overhaul & VIP Jet Services (WD) Customers* Customers* Aircraft Maintenance (WF) Requirements Fulfilment of Requirements Aircraft Component Services (WG) Engine Services (WT) Central Customer Service Processes (TS) Logistics(LTL) Operational QM-Processes (TQ) Strategic Purchasing(TN) Facility Management (TV/F) Occupational Safety Processes(PX) Information Management (TI) Environmental Management Processes(TQ/U) * and other Stakeholders (e.g. Authorities, the Public) KBSz fórum Do

4. A dokumentáció elemei Documentation of the Process-Oriented Integrated Management System Management Manual Intranet-Based Integrated Documentation System Air Traffic Law – Quality–Environmental Protection – Occupational Safety Air Traffic Law – Quality–Environmental Protection – Occupational Safety …for quick reference …to view details Requirement-database + Process-database Document-database KBSz fórum

5. Tartalom A struktúra IQ MOVE alapok Demonstráció KBSz fórum

6. Refer to 34 Supplements refers to 1 refers to 2 refers to 3 Job Cards / Job Orders refers to … Employee knows … refers to Quality Procedures in the Intranet refers to 34 refers to Procedures of the business units 34 Supplements à 10 – 25 Pages Refers to refers to Supplements Refer to refers to Procedures Q-Manual- Part 2 refers to Q-Manual- Part 1 refers to Quality Manual – Part 1 1 WF refers to refers to 2 WD Quality Manual – Part 2 refers to refers to Refer to 3 TQ … … … … refers to OtherProcedures refers to 30 TB 360 Documents à 10 – 25 Pages 30 QM - Regulations à 10 – 25 Pages 140 Pages per Document Refer to Valóban elolvasta az összes eljárást? A megelőző állapot KBSz fórum

7. Dr. Thomas Stüger, Chairman Product & Services, Lufthansa Technik AG Member of the IQ MOVE Review Board The vision: To find all relevantprocedures quickly andeasily ‚The key performance indicator of IQ MOVE is acceptance by the employees...Everybody should find the information held in procedures quickly and easily.‘ Mi az IQ MOVE rendszer rendeltetése? The aim of IQ MOVE is to replace the existing Lufthansa Technik management documentation. • The existing documentation consists of : • Quality Management Handbook (Part I + II) • QM-Regulations • Procedure Instructions • Environmental Handbook and Procedures • Occupational Health and Safety Procedures KBSz fórum

8. A biztonság alapjai ..to achieve the highest safety level through excellent procedures Competence Leadership Knowledge Attitude Know How,Awareness Talent, Expertise Ambition to beexpected to havethe time to be informed to be qualified Motivation Organisation The part of IQ MOVE is to present information in a quick and easy way –nothing more and nothing less! KBSz fórum

9. ProcessDatabase Process 1 Process 4 Process Management DocumentDatabase Process 3 Process 2 for all employees A követelmények integrálása az eljárásokba for authorities, certifiers, customers,internal requirement managers laws, standards & external regulations Corporate policies & principles contracts, specifications Requirement Management Requirement Database 1. Document requirements, 1. Anforderungen erfassen, 2. Interprete requirements, 2. interpretieren, 3. Assign tasks, 4. Integrate tasks KBSz fórum

10. A folyamatok megjelenítése az IQ MOVE rendszerben Process Map Target Group: Process Owners and Managers Low State Map Swim Lanes Target Group: Experienced Staff RegionalMap Info-Box Target Group: Less experienced Staff, Newcomers Level of Detail City Map Task Related Document High KBSz fórum

11. Different access paths (Acces points, see , , ) to the procedures in order to satisfy different information demands... 1 2 3 Organisational Charts Process Map 3 2 Process Owner & Excecutives e.g. My Processes............. 1 My Workplace Process Map Swimming Lanes Info Box 1 Experienced Employees Inexperienced Employees Process Owner View....... 2 Organisational Charts..... 3 Glossary Search Task Related Documents A legjobb megjelenítést nyújtja a munkavállaló eseti igényének megfelelően The way we map our processes KBSz fórum

12. The way we will model processes Process Owner A typical ‚Process ModelingTeam‘ consists of …. Knows the process in itscontext ProcessModeler ProcessSpecialists Knows how to model processes, expert in moderation techniques, skilled in working with teams, familiar with the IQ MOVEphilosophy Know the process in detail Ahogy régen csináltuk, s ahogy most készül The way we used to publish procedure instructions One author per procedure instruction (but >260 authors in total) Manyusers früher Never endingcoordinationprocesses KBSz fórum

13. Tartalom A struktúra IQ MOVE alapok Demonstráció KBSz fórum

14. Live Demonstration of the IQ MOVE Intranet Application KBSz fórum

15. Köszönöm a figyelmet! KBSz fórum