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Problem #2. Do the same as in the previous problem for a hospital with the following activities and relationships Physician/patient Nurse/Patient Billing Medical Records Lab tests Admissions Diagnostic Tests. High. High. Physician /Patient. Nurse /Patient. Admissions. Production
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Problem #2 • Do the same as in the previous problem for a hospital with the following activities and relationships • Physician/patient • Nurse/Patient • Billing • Medical Records • Lab tests • Admissions • Diagnostic Tests
High High Physician /Patient Nurse /Patient Admissions Production Efficiency Sales Opportunity Billing Medical Records Diagnostics Lab Tests Low Low Low High Buffered Core Permeable System Reactive System Degree of Customer Contact
Problem #5 • What are the differences between high and low customer service businesses , in general, for the dimensions listed below?
