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Mayview Regional Service Area Plan Quality Improvement/Outcomes (QIO) Committee

Mayview Regional Service Area Plan Quality Improvement/Outcomes (QIO) Committee. May 13, 2009. Agenda for Today’s Meeting. Update on the closure and resource development Review of survey results Discussion of county updates on priority area plans Update on family interviews Wrap-up.

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Mayview Regional Service Area Plan Quality Improvement/Outcomes (QIO) Committee

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  1. Mayview Regional Service Area PlanQuality Improvement/Outcomes (QIO) Committee May 13, 2009

  2. Agenda for Today’s Meeting • Update on the closure and resource development • Review of survey results • Discussion of county updates on priority area plans • Update on family interviews • Wrap-up

  3. Consumer/Family Satisfaction Team (CFST) Surveys • People are interviewed every six months after they are discharged from Mayview. • We first reviewed interview data in August 08. • We identified three priority areas for counties/Steering Committee: • Social life, community integration, family involvement • Work and education • Physical health/coordination with mental health

  4. Surveys Completed by County

  5. Included Surveys by Month

  6. Is your life better since you left Mayview?

  7. Ages of People Surveyed

  8. How would you rate your social life?

  9. Commonly Reported Activities

  10. Do you participate in any spiritual activities?

  11. Are you interested in participating in other spiritual activities? • Allegheny: 19% (19 people) said yes (Bible study, attending church, other activities) • Beaver: 25% (4 people) said yes (Bible study, attending church, other activities) • Washington: No one answered yes

  12. Peer Mentors

  13. Drop-in centers, clubhouses, psychiatric rehabilitation, social rehabilitation

  14. Does your family support you as much as you want them to? People had similar responses when asked if friends are supportive

  15. Do you want help connecting with your family? • Allegheny: 14% (14 people) said yes • Beaver: 13% (2 people) said yes • Washington: 25% (3 people) said yes

  16. Are you working or volunteering?

  17. If NOT currently working, would you like to work? • Allegheny: 44% (44 people) answered yes • Of these 44 people,66% felt they were ready to work • Beaver: 13% (2 people) answered yes • Both people felt they were ready to work • Washington: 42% (5 people) answered yes • 80% (4 people) felt they were ready to work

  18. If not currently volunteering, would you like to volunteer? • Allegheny: 23% (23 people) answered yes • Beaver: 19% (3 people) answered yes • Washington: 25% (3 people) answered yes

  19. Work/volunteer interests

  20. Are you involved in any educational activities? Or training activities? • Allegheny: 23% (23 people) are involved in educational activities, 17% (17 people) are involved in training • Beaver: 13% (3 people) are involved in educational activities, 6% (1 person) is involved in training • Washington: 25% (3 people) are involved in educational activities, 33% (4 people) are involved in training • Most opportunities were in group sessions offered at residences or treatment providers

  21. Are you interested in furthering your education? • Allegheny: 36% (36 people) answered yes, 13% (13 people) were unsure • Beaver: 31% (5 people) answered yes • Washington: 42% (5 people) answered yes • Across counties, people were interested in similar activities: GED, training in a trade, college, computer skills, and tutoring in basic skills (like reading and math)

  22. Physical Health Appointments

  23. Physical health

  24. Physical health (continued)

  25. Additional health needs

  26. County Progress Report on QIO Priority Areas • Allegheny • Review of issues from CART survey • Development of Consumer Integration Specialist survey • CSP Review Meetings • Consultation with CCBH care managers • Beaver • Review and Updating of CSP documents • BCBH Recovery Coordinators and Single Point of Accountability • PCP/Psychiatrist collaboration • Greene • Involvement of Drop-In Center • Use of CSP process • Enhancement of Psych Rehab

  27. County Progress Report, cont. • Lawrence • Involvement and monitoring by of case management staff • County staff monitor and track through monthly county progress report • Washington • Involvement of CTT and BCM • Facilitation of natural supports • Involvement of Primary Point of Contact • Develop skills in Illness Management and Recovery to capitalize on opportunities

  28. Family Interviews • Developed consent process, introductory letters, and interview questions • Piloting with surveys due this month • Meet to make sure the process works, final adjustments, before moving forward

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