Office Cleaning

1. Office Cleaning Introduction to Professional Cleaning

2. Back Pack Vacuum At Stratus, we clean buildings for health. Part of this process is utilizing a 4 filter back-pack vacuum. The back-pack also increases our speed and versatility as well

3. Cleaning for Environment We also believe we have a responsibility to clean with environmentally-friendly method, which include: Green chemicals Microfiber cleaning cloths

4. Advantages of Microfiber • Superior Results • Flexibility • Prevents Cross-Contamination Microfiber flat mops • Microfiber flat mopping is a cleaner, more efficient, and better way to clean floors • Microfiber flat mopping greatly reduces the chance of cross-contamination Anti-microbial Cleaning Cloths • Anti-microbial cloths contain a patented agent that is permanently bonded to the ultramicrofibers • This anti-microbial agent helps to eliminate nearly all bacteria and contaminants that are trapped by the ultramicrofibers • This technology greatly reduces cross-contamination risks

5. Key Control It is vitally important to keep all keys in a secure place • Never should the name and address of the building be written on or attached to the keys • If the keys were ever lost or misplaced, they could get into the wrong hands (then you then have a major security problem on your hands) Alwayskeep building keys attached to your belt when not in use • Don’t leave them in a coat pocket that may be taken off and left unattended in a building • This way you will know where the keys are at all times and will avoid the possibility of locking them inside a building if a door gets shut and locked behind you with your coat inside the building Carry only the keys needed for the building you are cleaning • Keys to other buildings should be locked securely in a key box in your vehicle or in the custodial office

6. Time Efficiency After cleaning a building a number of times and achieving Stratus cleaning standards, you should be able to reduce your cleaning time considerably • Once you have established a routine that minimizes effort and time, it is good to stay with the same routine • By cleaning a building the same way every time, you accomplish two things: • You are less likely to overlook something that needs cleaning, because you are approaching it from the same direction each time; your work procedure becomes automatic, and • You save time by not having to slow down and think where you will clean next

7. What Customers Complain About Most • Restrooms not properly cleaned and sanitized • Paper towels, tissue, and soap not restocked • Waste baskets not emptied • Entrance lobby not properly cleaned • Dusting not completed properly • usually file cabinets, book shelves and sides and tops of desks • Carpets not properly vacuumed • Spots on carpets not removed • Floors not thoroughly dust mopped, vacuumed or damp mopped • Finger prints not removed from entrance door windows • Floors not machine cleaned and polished properly or on schedule • Doors not locked after the custodian finishes • Lights left on after the custodian finishes work

8. Today’s Session Will Show Procedures for: 1. Professional Cleaning 2. Office Cleaning 3. Hallways 4. Entrances and Lobbies 5. Stairways 6. Break rooms and Employee Lounges 7. Elevators 8. Equipment and Storage Maintenance

9. Office Cleaning You will need: • Any appropriate PPE • Brute and caddy • Microfiber dust cloths • Feather duster • Glass cleaner • All Purpose cleaner • Disinfectant • Carpet spotter • Replacement trash liners • Backpack vacuum

10. Key Learning Points of Office Cleaning Key Point #1 • Trash removal Key Point #2 • Removing spots and smudges from walls/partitions Key Point #3 • Dusting and general cleaning • Key Point #4 • Vacuuming or sweeping and mopping Key Point#5 • Straightening the office Key Point #6 • Visual inspection of the room

11. Daily Office Cleaning 1. Assemble your equipment and supplies 2. Put on appropriate Personal Protective Equipment, as stated on the product label and MSDS 3. Check the STRATUS Communication Notebook for any instructions 4. Bring equipment and supplies near the door of the room to be cleaned • Use a brute with wheels or a custodial cart to carry everything 5. Pick up large debris on floor

12. Daily Office Cleaning 6. Empty the wastebaskets • Replace plastic liners if they are torn or contain liquids, food or gum • Place empty wastebaskets out of the way NOTE: Be sure return to the exact location after the floor is vacuumed Trash Tips • Use the bottom of the small wastebasket to compact trash, Never push trash down with your hand • Always remove trash and liners over the brute to avoid spilling liquids on the floor • Tie trash bags to wastebasket • If you’re not sure an item is trash, leave it and check with customer tomorrow

13. Daily Office Cleaning 7. Dust the room • Start at higher levels and work down to lower levels 8. Use microfiber dust cloth to dust: • Picture frames, computer monitors, window ledges, blinds, chairs, rungs of chairs and sides of desks. 9. Use a feather duster to dust: • Tops of desks that are cluttered • Areas in and around hard to reach places Dusting and Cleaning Tips • Start cleaning near the door • Clean in counterclockwise motion if right-handed, clockwise if left-handed

14. Daily Office Cleaning 10. Never move any papers on desks 11. Do not unplug computers or machines 12. Remove fingerprints from glass table tops and interior glass • Spray window cleaner directly onto surface and wipe down with a microfiber cleaning cloth • Remove coffee rings and spills from surfaces • Spray all purpose cleaner on a microfiber cleaning cloth and wipe off 14. Remove marks and smudges from walls • Spot clean walls by spraying all purpose cleaner on a microfiber cleaning cloth and wiping spot on wall • Walls that are painted with a “flat” wall paint will smudge and possibly ruin the paint • Test the paint for colorfast in a hidden area such as a closet if you are unsure.

15. Daily Office Cleaning 15. Vacuum the floor • Vacuum traffic patterns and under desks or tables • It is not necessary to vacuum wall to wall every time you clean unless the office is only cleaned one time per week 16. Treat/remove carpet spots • Apply a general purpose spotter • Agitate with a blunt scraper • Blot with a clean white cloth For more information on carpet spotting see “carpet cleaning” section in your Technical Franchise Guide 17. Return wastebasket to proper place • Make sure you put it back in the exact place from where you removed it • Position the “knot” from the tied trash liner away from the occupant of the desk

16. Daily Office Cleaning 18. Place desk chair properly at desk and straighten other furniture • You can clean the whole room, but if you forget to straighten the furniture, many clients will assume you did not clean at all 19. Perform a visual quality check • Look the room over to make sure that you didn’t miss any tasks and that the room looks good 20. Turn off the lights • Close the door if required • Lock the room if required 21. Report maintenance issues • Use the STRATUS Communication Log Book • Report: • burned out light bulbs • leaking faucets or toilets • doors not shutting or difficult to lock

17. Weekly Office Cleaning 1. Clean and disinfect phone bases and mouthpieces • Spray disinfectant on a microfiber cleaning cloth and wipe down receiver, mouthpiece and base • Never spray disinfectant directly on phone 2. Disinfect light switches and door handles • Spray disinfectant on a microfiber cleaning cloth and wipe down • Never spray any cleaner directly into an electrified outlet 3. Wipe down or brush off seat and arm rests of chairs and sofas • Chairs collect dust in areas where the occupant does not touch • Wipe seats and arm rests of leather and vinyl chairs and sofas • Use a hand brush to brush the seating area of cloth chairs and sofas 4. Vacuum the floor wall to wall • Weekly wall to wall vacuuming will keep dust from accumulating in the non-traffic areas

18. Monthly Office Cleaning 1. Dust or vacuum all corners and edges. • Dust corner of ceiling • Dust vertical corners 2. Dust or vacuum air return and heating/cooling vents • Most of the time these are in the ceiling, but sometimes they may be in the wall 3. Dust or vacuum baseboards 4. Edge vacuum carpet • Carpet next to wall • Along base of partitions 5. Vacuum fabric chairs and sofas

19. Hallways Hallways are cleaned in the same manner and frequencies as the offices.They need to be added to the weekly and monthly cleaning schedules • Low Dusting • High Dusting • Spot clean walls, doors, doorframes, switch plates, kick and push plates, etc. • Vacuum thoroughly. Use an attachment to clean hard-to-reach areas. • Clean mirror, chrome and glass surfaces

20. Lobbies & Entranceways • Lobbies and entrances can potentially be a major source of complaints. • It is necessary to clean this area completely each and every time you are cleaning the building to maintain a pleasing appearance • It is also important to stop the dirt from being carried further into the building They need to always be kept in premier condition

21. Lobbies & Entranceways 1. Vacuum walk-off mats • Clean mats will help keep soils from tracking into the facility • Roll up clean mats and remove 2. Remove fingerprints from entry door • Spray window cleaner on glass around door handle, knobs and push bars • Wipe with a microfiber cleaning cloth or paper towels 3. Spot clean doors, walls, kick and push plates 4. Empty Trash Container • Replace liner as needed 5. Clean and disinfect any public phones

22. Lobbies & Entranceways 6. Clean lobby furniture • Clean tables, reception desk and chairs 7. Straighten items on tables • Neatly arrange magazines and other items 8. Dust mop or sweep the area • Pay special attention to the corners and edges 9. Set out wet floor signs or other barricades 10. Damp mop the entire area 11. Remove wet floor sign • Make sure floor is completely dry before removing 12. Vacuum carpeted lobbies and entranceways

23. Lobbies & Entranceways - Outside You will need: Wet Floor signs or other blockades Vacuum cleaner and accessories Push broom & dust pan Window Cleaner All-Purpose cleaner Microfiber Flat Mop Neutral floor cleaner

24. Lobbies & Entranceways - Outside 1. Assemble your equipment and supplies 2. Put on any appropriate Personal Protective Equipment when using chemicals, as stated on the product label and MSDS 3. Police the sidewalks, parking areas and places where large debris collects near the entry • Removing this make a nicer appearance and keeps the debris from entering the building 4. Sweep sidewalks leading to front door • Sweep the apron or about ten feet from the doors 5. Empty ash urns • Pick up any cigarette butts on ground

25. Stairways 1. Sweep or vacuum stairway • Start at top and work your way to the bottom • Pay close attention to the corners and edges 2. Dust handrails, window sills, picture frames all horizontal surfaces, high dusting, etc. 3. Damp mop hard surface stairs • Post wet floor signs at top and bottom of stairs • Start at top and work your way to the bottom, paying close attention to the corners

26. Break Room Cleaning Sub Title

27. Break Room Cleaning 1. Set out wet floor signs or other barricades 2. Turn off coffee machines 3. Dispose of any trash left on tables or counters 4. Clean and disinfect counter tops • Wipe down fronts of cabinets • Wipe down fronts of refrigerators 5. Clean sinks with crème cleanser • Make sure to clean inside drain to avoid coffee stain buildup • On a stainless steel sink, use stainless steel polish weekly 6. Empty Trash Container • Replace liner EVERY time • Be careful not to let any liquid leak onto the floor • Dust mop or sweep the area • Pay special attention to the corners, edges and under the tables • Damp mop the entire area

28. Equipment & Storage Closet Maintenance

29. Maintenance - Equipment 1. Equipment maintenance • Clean your equipment daily to increase life and maintain appearance • Wipe exterior of brute, wipe off exterior of vacuums • Periodically clean electrical cords (only when unplugged) with a damp cloth • Hang your microfiber mops so they can dry • Frequently wash microfiber mop heads or replace with new 2. Periodically check your equipment for potential mechanical failures • Change filters in vacuums regularly • Check electrical cords for wear and replace as needed • Check wheels on brute and carts

30. Maintenance – Storage Closet A neat and tidy storage closet is representative of the type of work performed in the building. So is a dirty and unorganized one! 3. ALWAYS keep your storage closets neat and clean • Periodically clean and wipe down the sink • Vacuum or sweep the floor

31. CONGRATULATIONS! You have now completed the STRATUS Building Solutions Office Training Session