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What is a ServingMinds?

What is a ServingMinds?. A multimedia Contact Center based in Nepal. ServingMinds is one of the first Multimedia Contact Center in Asia, setup to do outsourced business in English speaking countries such as North America, UK, Australia and New Zealand. www.servingminds.com.

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What is a ServingMinds?

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  1. What is a ServingMinds? A multimedia Contact Center based in Nepal. ServingMinds is one of the first Multimedia Contact Center in Asia, setup to do outsourced business in English speaking countries such as North America, UK, Australia and New Zealand. www.servingminds.com

  2. What is a Multimedia Contact Center? It is a contact point between a company and its customer. Besides phone, today’s contact center use web-integrated services such as e-mail, chat, VoIP, video conferencing, URL push, co-browsing, IVR, and fax to interact with customers. Contact center is used for the purpose of sales, marketing, customer service, technical support and for other specialized business activity.

  3. Why do companies outsource Contact Center activities? • Core competency • Cost • Retention • Quality of manpower • New and Changing Technology/internet Satellite Direct link to satellite through rooftop dish USA Nepal Europe earth station Trans Atlantic fiber optics Telco ServingMinds Internet Fax Fax Phone Phone Internet customers agents

  4. How does ServingMinds response to these issues? • Cost • 40 to 60% less • Retention • very high retention rate • Quality manpower • availability of graduates • New/changing technology • easy access to new technology and software technicians

  5. Problems we faced and solutions we had

  6. Present Situation • Local Jobs • Nepal Levers, Thompson Nepal, McCann-Erickson • Wholesalers/Consultants • US, UK, and Australia www.servingminds.com

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