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Breakfast in the cloud

Breakfast in the cloud. Agenda. NSN Update Everything Cloud Sales Update NSN in the public sector. Branding and Trading Update. New logo to reflect our absolute immersion in cloud services New website launched, Case studies/references available

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Breakfast in the cloud

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  1. Breakfast in the cloud

  2. Agenda • NSN Update • Everything Cloud • Sales Update • NSN in the public sector

  3. Branding and Trading Update • New logo to reflect our absolute immersion in cloud services • New website launched, Case studies/references available • Focus on new iPBX section: http://nsn.co/products/ipbx/ • New product sheets and downloads available • Over 3000 active iPBX seats now • Breached the 2000 customer mark • Service desk training: Prince2 and ITIL qualified

  4. Supplier Update- Happy 01 October • Gamma Mobile • 4 month free line rental on all Sharer Packages parent and child • All mobile traffic free on SIP from 01 October • New SIP Connections only • Blend with Sangoma Gateways to replace large ISDN customers easily • Cost is still £4.50 per sip trunk per month

  5. Supplier Update – Sangoma Gateway • This product is an ISDN2/ISDN30 replacement service • - We port/provision the customer numbers onto a SIP trunk and program into the SIP interface • - You plug the PRI/ISDN30 into your current port on the phone system. No programming changes • Multiple SIP carriers can be provisioned for resiliency • Great for office moves and customers with constant line issues • Take advantage of the Free local/National and mobile calls

  6. Everything Cloud: iPBX Latest Ofcom research figures • UK growth SME market • - 8% growth in SME hosted seats 2014 Qs 1&2 • 107,000 new seats

  7. Everything Cloud: iPBX • Why iPBX? • Low upfront charges, in many cases we will fund handsets • Customers spend trends have changed, loath to pay for on-site systems • Great monthly revenue and margin (Free local and national calls) • Low touch: NSN handle all support, advanced monitoring systems • Feature-Rich as standard • Easily connect branches and remote offices / workers • Low monthly seat rental • Long term contracts

  8. Everything Cloud: iPBX

  9. Everything Cloud: iPBX

  10. Everything Cloud: Hosted Backup • Automatically backs up data to cloud storage system • No more tapes or manual backup • Data stored in the UK • Suitable for any operating system • Seamlessly added to customers bill • All data 256-bit AES encrypted • Installed and supported by NSN tech staff

  11. Everything Cloud: Hosted Exchange • On site Exchange server: Every IT managers worst nightmare • Hard to backup/restore and manage • Seamless migration to hosted exchange using MigrationWiz • All supported by NSN Tech staff using existing ticketing system • High availability, geographically located in 2 data centres • Easy pricing model • 50GB storage per Mailbox • Basic Antivirus and Spam filtering

  12. Everything Cloud: Hosted Exchange

  13. Everything Cloud: Hosted Exchange • Office 365 Comparison – Why NSN Hosted exchange? • Friendly Technical Support • Data stored in the UK • No minimum contracts • Easy seat license, no complex packages • Managed migration process • Microsoft Licensing is changing to match 365 offering

  14. Everything Cloud: IT Support • Unlimited phone based IT support for a monthly fee • Bundle in Data/iPBX/Hosted exchange for a totally joined up cloud customer • Site visits through NSN field based engineers or large partner channel • Remote server and desktop administration using existing technologies • All service requests logged using existing ticketing system • Partners share all margin, no cost

  15. Everything Cloud: Working examples • Customer 1 – London based Travel Company • (Broadband/iPBX/Hosted Exchange/Backup and IT support) • Customer 2 – Hertfordshire Based Retail Company • (Broadband/iPBX/Hosted Exchange/Mobile) – Started out as lines and calls • In both cases we are tripling margin

  16. Ryan Update • Update on desk based partner and customer account managers • Order update for the month • Sales case studies to follow

  17. Sales case study 1 Example 1 – Recruitment Company in Derby Background- We initially signed this piece of business back in August 2008 and took over the line rental and calls at the offices in Derby and Mansfield. The billing was approx. £493 per month and the margin was 27%. Challenge– Around 12 months ago we started discussing other options with this customer, they had 2 main sites and had started to introduce quite a few smaller offices, they had broadband with other providers and wanted everything in house, all sites linked and better connectivity. Action– We implemented ipbx at both main sites and also plenty of single users at sub offices. We took over the broadband connections at all sites and installed an Ethernet circuit at the head office. Result– We are now billing this customer for everything telephony, they are delighted that all their sites are on ipbx and can communicate better with eachother, they are introducing more sites and users onto the phone service almost weekly and their billing has tripled to around £1500 per month and the margin is 55% so a great example of how the relationship has developed with this customer.

  18. Sales case study 2 • Example 2 – Mortgage Company in Ipswich • Background- Client came on board with us in July 2011 for mobiles. 20+ mobiles who we signed onto the O2 network. Approx billing was £1580 with a margin of 29% at that stage. • Challenge– 2 Challenges here for NSN at the end of the first mobile contract. The client wanted a better deal of course and also wanted to refresh their kit, most importantly had to stay on the O2 network. They also are very keen to move to ipbx however a potential buyout was preventing them signing into new contracts which frustrated them as their fixed line rates through another provider were pretty poor. • Action– We spoke to O2 and secured some additional funding and reduced rental rates which enabled us to fulfil the customers’ requirements with new hardware and a cost saving. With our contract flexibility we also offered a 30 day rolling agreement which enabled the customer the benefit from huge savings and also we were not tying them in for a long contract which they couldn’t commit to. • Result– The customer is absolutely delighted as they are saving money on their mobiles with nsn, have also ditched their fixed line supplier and are saving with us there and are ready now to roll out the ipbx solution across their site. As of last month their monthly billing is around £2841 which has almost doubled with a margin of 44%.Once we go live on iPbx we will then see the margin on this account creep up to around the 50% mark so excellent stuff.

  19. Ryan Mobile And Summary MOBILE A very interesting and exciting space for us to be in. As you may or may not know we have 2 offerings – Vodafone through Gamma and O2. 2 very different offerings meaning we are geared up to cover all eventualities. GAMMA VODAFONE Parent and Sharer Plans Single User Plans including unlimited 3G Data Tariffs International Data Tariffs KEY – contract flexibility, free on net calls subject to Gamma routing O2 Parent and Sharer Plans Single User Plans including unlimited KEY – 4G Data, ability to enhance deals with extra funding from O2 (larger kit funds) Q4 OFFER FROM GAMMA VODAFONE All Parent and Sharer Plans will benefit from 4 months free line rental for new connections only. PITCHING FOR LARGER OPPORTUNITIES AND PARTICULAR SECTORS

  20. NSN in the public sector Complicated, convoluted & Confusing - Framework Agreement/LOTS- OJEU- Different Rules for Different Organisation- Govt. Cloud

  21. NSN in the public sector • The opportunity in Public Sector • Education: Lower/Middle/Upper Schools • Healthcare: GP Practices, Community Health

  22. NSN in the public sector • Education • Schools are federating around academies/trusts, local councils existing IT for Schools • Trusts are standardising infra across their schoolsProcurement - Trusts hold the budget and trustees are decision makers • NSN Products - Leased Line, iPBX, hosted firewall • Case studies - Paradigm Trust

  23. NSN in the public sector • Health Care • GP Practices grouped around CCGs, smaller practices are federating. • Telephones sit within budget of individual practices with partners and practice managers decision makers • Capital support from CCGs to upgrade • Products: IPPBX, Telecoms Expense ManagementCase Study - Luton GPSCentral Eastern CSU

  24. NSN in the public sector Thank you for attending

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