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VyStar Credit Union - Banking Innovation Leader in Jacksonville, FL

Established in 1952, VyStar Credit Union is a trusted financial institution with an asset size of $4.7 billion, serving over 430,000 members through 34 branches. Offering consumer and commercial capture services with enhanced ATM technology and mobile capture solutions. Contact Business Analyst Trisha Hunt for more information.

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VyStar Credit Union - Banking Innovation Leader in Jacksonville, FL

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  1. About Us • Headquartered in Jacksonville, FL • Established in 1952 • Asset Size = $4.7 Billion • Serving 430,000+ Members • 34 Branches; which includes 4 High School Branches • 167 ATMs with Image Deposit Module (IDM) and Bulk Note Acceptors (BNA) • Approximately 1150+ employees

  2. About Me • Employed with VyStar since 1991 • Worked in the following areas: • Call Center • Branches • Electronic Payments & Services • Currently a Business Analyst for the department • Overall Banking experience = 30+ years

  3. What do we do @ VyStar? • Currently offer consumer and commercial capture • All ATMs are Image Enabled (aka ATM Capture) • Looking to deploy mobile capture by mid- to late year

  4. Consumer Capture • Integrated into Internet Banking with Intuit • Using Fiserv’s Source Capture Solution product • Converted from Southwest’s BluePoint product (approx. 2 years ago) • Have offered service since June 2009

  5. Process Overview Managed by small group in Electronic Pmt & Card Services Reject & repair Posting 3 files daily @ 10:00am, 2:00pm and 6:00pm Risk & Losses Duplicate detect Return check processing

  6. Commercial Capture • Stand alone application • Set up at business • Using Fiserv’s Source Capture Solution product • Have offered service since October 2009 • Monthly service charge - $30 per month • Same Process as Consumer

  7. ATM Capture • Diebold Deposit Automation ATMs • Images are captured at the ATM & sent to Image Center a Profit Stars service • Images are transmitted to FiServ for storage & viewed via FiServ Image Viewer Application

  8. Mobile Capture • We don’t do it now… • Senior Management is pushing offer to be competitive • Even with dying check market like the • We plan to integrated into the existing mobile app with Intuit using Fiserv product

  9. Contact Information Trisha Hunt huntt@vystarcu.org 904 908 2944

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