Agenda

1. Virtual EnterpriseSolid Foundation for EvolutionCommunication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

2. Agenda • Overview • Product/Solution Details • New Offers and Pricing • Summary

3. Avaya Architecture FoundationPlatform Evolution for Avaya, Ecosystem and Customers Benefits: • Solutions today to increase your communication efficiency • Reduce costs • Investment protection • Reduce risks Solution Avaya has platform solutions today, leverage ATAC, CSI Problem Solving business issues today, while preparing for new technologies

4. Problem Need foundation for end-to-end SIP for enterprise and contact center Enhance workforce productivity Reduce costs today while protecting investment for the future Streamline upgrade process while integrating management Solution CM 5.0/SES 5.0 support: CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP Intelligent Customer Routing with Voice Portal Future applications (SIP A/S, CEBP, UC) Streamlined hardware: Co-residency on the S8300 G450 Media Gateway Juniper/IG550 additions S8730 Server New maintenance, management and upgrade offers AIM 5.0, SS+U, Intro Pricing January 2008 LaunchHow CM / SES / CC 5.0 come together

5. Integrated Management Suite Rich Virtual Enterprise Foundation TodayBuilding Blocks, Scale/Security/Availability, Customer Evolution Communication Manager Software SIP Enablement Services • Services • Network Assessments • SMB & Branch Solutions • CM Solutions • Phone Apps • Nw Readiness • Empirix Performance Assurance • Software Support + Upgrades • Proactive IP Support • Remote Mgd Services • IP Converged Services • Software Support Plus Upgrades Servers S8500 Server S8300 / S8400EmbeddedCommunication Server S8500 /MultiVantage Express®Communication Server S8720 / S8730High ReliabilityCommunication Server S8300 Server Media Gateways G250Branch Gatewaysfor very small offices IG550 Integrated Gateway for Juniper Routers G350Branch Gatewayfor small offices G650High-Density Gateway G860High-Density Trunk Gateway G450 Gatewayfor medium offices Communication Devices 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients 16xx Series Value Edition / 16CC 96xx Series - H.323 / SIP

6. Avaya Agent Deskphone 16CC SIP in the Contact Center • Low-cost, agent-optimized SIP endpoint • User-Centric Design • Physical characteristics optimized for Agents • Context-sensitive user interface • Support for Agent functions • Third-party Call Control • AES/ASAI can monitor and control • Supports multi-channel contact center solutions (IC, CCE, CIE), • Agent Performance (NICE, Witness) • Avaya and third party dialers

7. Avaya one-X™ Deskphone SIP R2.0 • More phones: 9620, 9630/G, 9640/G • Enhanced user productivity • Extend Call • Microsoft Outlook Calendar Integration • Presence of users displayed in telephone contact list • SIP Visiting User • Increased customizability • Security and enterprise integration • More languages

8. SIP Visiting User Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise Log out timer Extend call Extends your call to/from mobile and deskphone Benefits Increased productivity for nomadic workers Easy to use and deploy Optimal use of network resources SIP MobilitySIP in the Enterprise

9. SIP Trunking PSTN SIP SIP WAN H.323

10. Benefits of SIP Trunking • Reduce HARDWARE components • Reduce FOOTPRINT requirements • Reduce POWER consumption • Reduce MAINTENANCE charges Reduce/Eliminate Enterprise Hardware

11. SIP Trunking EnhancementsSIP in the Contact Center • Avaya-authored SIP extension for User-to-User Information (UUI) • Missing from current SIP standards • Supports Multisite Virtual Routing over SIP trunks • Network Call Redirection (NCR) over SIP trunks • Carrier Network redirects call from Call Center A to Call Center B over SIP trunk • Frees up Communication Manager resources, reduces network bandwidth, better QoS • Working with Carriers to support both • Also supporting alternate routing to PSTN

12. Communication Manager with S8300C ServerSIP in Small and Mid-Market/Remote Offices • Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution • Reduces cost and footprint • Exact same SIP functionality as larger CM Media Servers with standalone SES server • Scale with SIP networking between S8300-based remote offices • Leverages centralized SIP-based apps • 100 SIP user limit S8300 G250 G350 G450

13. H.248 Gateway for: Mid to large Branch offices Small to mid Campuses Deployment Options Pure subtending gateway w/S8300 as standalone or LSP (up to 450 users) w/S8500 and Processor Ethernet (up to 2400 users) Scalable, modular platform Communication Manager 5.0+ Benefits Lower cost, higher capacity Cost-effective, simple solution for mid-sized campus Enhanced reliability and survivability G450 Media Gateway

14. S8730 Server Next Generation of S87XX Server Family Same capacities as S8720XL Higher Resiliency RAID + Dual Power Supplies Same Price as S8720 IG550 Integrated Gateway New gateway and interface modules for Juniper J-series routers Benefits cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users) high-density analog trunks+lines S8730 Server and IG550 Enhancements

15. Integrated Management 5.0 Enhancements • Applications support Communication Manager 4.0/5.0 program including • New Avaya hardware and endpoints • Authentication with AAA/LDAP • Alliance Partner products • New Application enhancements • Security enhancements to MSA • Continued utility of SUM • New platforms and OS support • New Linux and Microsoft platforms

16. Survivable CDR when in ESS mode ISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others) Extension to Cellular 8.0 IA770 Support of IMAP4 G860 Media Gateway R2 support Video Telephony Solution – R4 Basic QSIG/DCS networking added to Standard license Other Communication Manager 5.0+ Capabilities

17. Extension to Cellular R8.0 – New Features • Cellular Phone Voicemail Avoidance/Confirmed Answer • If user doesn’t answer or if cell phone turned off or is out-of-coverage, call is pulled back to Coverage (e.g., voicemail, hunt group, etc.) • Self Administration of Extension to Cellular • User can direct incoming calls to international phone #s • Users can change cell phone numbering mapping remotely • Multi-Location Features: • Admin of single Communication Manager with multiple Gateways to provide local numbers for feature access

18. What’s New with Video Avaya Video Telephony Solution R4January 2008 • H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges) • SIP to desktop; SIP – H.323 interoperability • Ad-hoc conferencing (H.323) on RMX, MGC bridges • Availability of Polycom RPX immersive room system (Avaya reselling) • Requires CM 5.0

19. Software Support Plus Upgrades Avaya’s NEW Support StrategyImproved Quality and Flexibility for Customers Upgrade Subscription 24x7 Support of Applications Hardware support options New Web-based tools Comprehensive Technical Tools & Guides New Service Pack Strategy

20. Software Support Plus UpgradesSpecial Introductory Pricing • For a limited time, lower upgrade prices for Communication Manager and Call Center • Upgrades from 4.0 to 5.0 are 50% off the list price • Upgrades from 3.X or prior releases to 5.0 receive: • 25% off the list price on Communication Manager • 14% off the upgrade price for Call Center • Customers on Software Support plus Upgrades receive • All the benefits of Software Support plus… • Service packs • Major / minor releases as they become available • To be eligible, customers must: • Upgrade to CM or CM+CC Release 5.0 • Purchase SS+U with the upgrade order

21. In Sum, Communication Manager 5.0+ • Strengthens IPT Foundation by expanding SIP capabilities • Improves TCO through new hardware • Unbundles Software and Hardware Maintenance Support • Offers upgrade price incentive for installed base

22. Thank You