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List of VCSS Training Presentations

Welcome to GSA’s Vendor and Customer Self Service (VCSS ) course Section 1: Introduction This presentation is compliant with section 508 standards. This version was last updated on January 12, 2012. . List of VCSS Training Presentations.

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List of VCSS Training Presentations

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  1. Welcome to GSA’s Vendor and Customer Self Service (VCSS) courseSection 1: IntroductionThis presentation is compliant with section 508 standards.This version was last updated on January 12, 2012.
  2. List of VCSS Training Presentations This is the first of eight separate training presentations on specific VCSS topics. The eight topics, by section, are these: Section 1: Introduction Section 2: VCSS Account Registration & Requesting Access Section 3: Basic Navigation Section 4: Account Navigation Section 5: Statement and Dispute Navigation Section 6: Customer Payment Navigation Section 7: Correspondence Navigation Section 8: External Applications Navigation
  3. Background Billing and Accounts Receivable (BAAR) is a major COTS implementation initiative to modernize General Services Administration (GSA) billing, accounts receivable, and collection systems. This includes new web functionality available through Vendor and Customer Self Service (VCSS). BAAR will be implemented using the following phased approach: Phase 1 is Rent and Fleet. Phase 2 is RWA, Global Supply, HOTD, TMSS, SIFT, Real Property Disposal. Phase 3 is AAS, Expanded Services, Wide Area Network, Local Service, Telework, Claims. BAAR will introduce new terminology. For example, the Billed Office Address Code (BOAC) becomes the Account Code. For additional information please visit the BAAR website: http://www.gsa.gov/baar.
  4. Vendor and Customer Self Service Overview Vendor and Customer Self Service (VCSS) is a web application that allows users to quickly and efficiently access information concerning their accounts. VCSS provides a single location for GSA customers to do the following: View account information, such as outstanding balances, business line totals, and statement information. Submit correspondence, which is a message between a customer and GSA regarding your account or a specific payment, refund or statement. Submit a dispute request for a statement that you think might be in error. There are two levels of registration. First, when a customer is registered in VCSS, it is referred to as an “account”. An account is identified using an “account code”, which you may know as your Billed Office Address Code (BOAC) or Agency Bureau (AB) Code from legacy systems. Second, your individual user login to access VCSS is referred to as a “User ID”. Users may have access to one or more VCSS accounts.
  5. GSA Launch Page Overview The GSA Launch Page is a GSA website that provides GSA customers a single location to do the following: Launch the VCSS website. Request a VCSS account registration. Request access to an existing VCSS account. Access GSA’s VCSS instructions and documentation. Access the GSA launch page by entering the following URL, which is a web address, in your web browser: http://vcss.gsa.gov
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