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One Self Service

One Self Service. Deborah Green / Nick Amis. Introduction. Self-service trends and benefits Capita One self-service roadmap Demonstrations Provider - Headcount Citizens - Free School Meals Applications Summary and questions. Self-service trends and benefits. Shift in social attitudes

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One Self Service

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  1. One Self Service Deborah Green / Nick Amis

  2. Introduction • Self-service trends and benefits • Capita One self-service roadmap • Demonstrations • Provider - Headcount • Citizens - Free School Meals Applications • Summary and questions

  3. Self-service trends and benefits • Shift in social attitudes • Self-service no service • Cisco customer experience report findings • Increased internet use and access • 82% adults aged 44 and under use a computer every day • Over 80% of households in Great Britain have internet access • Process improvements • Cost savings • Improved security

  4. Capita One self-service roadmap • 2013 developments • FSM, Transport & EY Headcount • Future plans • Census • Two-year-old funding applications • Provider self update • Child assessment and development • Workforce Development • School rankings

  5. Demonstration: Provider Headcount Collection

  6. Demonstration: Citizens Free Meals Applications

  7. For more information If you would like further information on Capita One Self-service, please contact – Nick AmisProduct Manager nick.amis@capita.co.uk Tel: 07801 136684

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