#SmarterSA

1. A Roadmap for Integrated Government:Creating opportunities through leadership and innovationSherry ComesIBM CTO & Distinguished Engineer Chief Technology Office - Complex Systems Integration #SmarterSA

2. At the end of this session you should… …thought about the concept that we do not see things as THEY are, we see things as WE are! …know more about the IBM Smarter Cities Challenge happening with the City of Cape Town right now …learn that Cape Town has been Selected World Design Capital 2014 …know more about the concept of Design Thinking …understand more about the successes we have had applying innovation as a new way to solve old problems is helping cities all around the world become Smarter Cities Successes …know how to get in touch with me if you should have and questions or are interested in additional information – comes@us.ibm.com or Sherry Comes LinkedIN

3. “We do not see things as THEY are, we see things as WE are“! Understand my perspective and how I view the world and come at things • I am an IBM Distinguished Engineer • I am the IBM CTO (Chief Technology Officer for Complex Systems Integration) • I live in the United States, currently working in Mexico City and have a home in Johannesburg. • Chief Architect on a multi-billion dollar USD banking transformation project in Mexico City. • I am an Entrepreneur, a pioneer of Internet Retail having founded, owned, bought, sold and still own Internet Retail companies. • “Have 25+ years of professional IT consulting experience and a degree in Computer Science. • I have 4 patents in 1) banking, 2) parallel programming, 3) Smarter TV and 4) marketing for mobile devices • Master Certified TOGAF Distinguished Chief/Lead & IT Architect. • Member, of the IBM Academy of Technology. • Member of the University of Denver Colorado IT Studies Program Advisory Board. 3

4. I fell in love with South Africa Anyone for a game of Snooker? Being the CTO of Complex Systems Integration I love the complexity of Africa and how innovative Africans can be! A Whole New Meaning of “Hands Free”

5. Innovation in Africa Solar Power Hot Tub

6. IBM Smarter Cities Challenge Program IBM has selected 100 cities worldwide to receive Smarter Cities Challenge grants. Cities were chosen through a competitive process after identifying top priorities for collaboration with IBM. • When selecting the Smarter Cities Challenge grant recipients, several key criteria were considered. • The cities had to be prepared to match IBM's investment with their own commitment of time and resources. • Proposals articulating pressing urban concerns that could be addressed by implementing *smarter* technologies and processes rose to the top of the list. • Access to publicly available data that could leverage the capabilities of City Forward was an important consideration. • And cities that demonstrated a solid track record of innovative problem solving were also viewed favourably. Numerous African cities were selected, such as… Nairobi, Kenya Accra, Ghana Rabat, Morocco Tshwane, South Africa

7. South Africa, Cape Town Executive Service Corp / Smarter Services Challenge Team Greg Cassano Director, IBM Global Financing ANZ Global Finance IBM Australia Rob Gentile AMS Delivery Leader, Europe Global Business Services IBM United Kingdom Sherry Comes Distinguished Engineer Chief Technology Officer Complex Systems Integration IBM Global Barb Mathers Director, Workplace and Collaboration Solutions, Office of the CIO IBM United States David Miller Distinguished Engineer Public Sector and Healthcare Global Business Services IBM Canada Jeffrey Erickson Senior Project Executive Global Technology Services IBM United States

8. The problem statement for the Cape Town Challenge… Oveviw How can the City of Cape Town effectively use and manage its social assets to optimise service delivery? Mayor Patricia De Lille. The City of Cape Town has partnered with IBM for a project to assist with the optimisation of service delivery. • “We are launching an exciting project here today that will take place over the next three weeks. However, we hope that the outcome produced at the end of that time will ultimately have long-term effects for the city,” said Patricia De Lille, mayor of the City of Cape Town, at the launch of the partnership. • De Lille said: “The City of Cape Town is this year’s beneficiary of an IBM Smart Cities grant. This grant is awarded to a city selected for a project that is run by IBM and its staff at no cost to the city.” • The mayor said this in essence enables the city to select a business problem it wants to address, which will then be worked on by a “high-level, world class team” in just under a month. • This was described by De Lille as an “incredible bargain” for the city, with the city not obligated to do business with IBM once the project is complete. • …http://www.humanipo.com/news/33810/city-of-cape-town-partners-with-ibm-to-optimise-service-delivery/#! 8

9. Approach Discovery • Over the past two weeks we have… • Conducted over 50 Interviews with people such as the MayCo, Executive Directors and City Leaders, interviewing over 70 people • Involved IBM Research • Reviewed plans, research, metrics, and third party studies • Leveraging previous IBM Smarter Cities Challenges and Assets • Capitalized on very senior team members expertise and experience

10. THINK BIG, Start Small, Scale Quickly -- Louis V. Gerstner, Jr. IBM CEO – Apr 1993 – Mar 2003

11. Cape Town Selected as World Design Capital 2014 City of Cape Town World Design Department Caption

12. What is the World Design Capital all About? …the vision of the World Design Capital is to promote and encourage the use of design to further the social, economic and cultural development of the world’s cities… …focus on the broader essence of design’s impact on urban spaces, economies and citizens… -- City of Cape Town World Design Department

13. “Our vision is to transform Cape Town, through design, into a sustainable, productive African city, bridging historic divides and building social and economic inclusion”

14. "The world that we have made as a result of the level of thinking thus far, creates problems that we cannot solve using the same level of thinking that existed when we created them" -- Albert Einstein …we must focus our expertise and vast capabilities on one thing, creating value for our clients.

15. Design Thinking Findings Next steps Recommendations Overview Definition A five-step inclusive methodology for complex problem solving that fosters innovation and leads to creative solutions. Outcomes Provides a common framework for complex problem solving that encourages maximum input participation, including citizen & community input, in the ideation of complex problem solving. Importance / Relevancy A systematic, innovative approach to complex problem solving that allows new ways to think about solving old problems. It has at its core inclusiveness that drives integrated, citizen-centric solutions. Hasso Plattner Institute of Design at Stanford 15 15 15

16. Design Thinking Methodology • Show Don’t Tell • Create Clarity from Complexity • Be Mindful of Process • Collaborate Across Boundaries • Bias Toward Action • Get Experimental and Experiential • Focus on Human Values

17. Smarter Government …. …… one that integrates technologyinto a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains. Pike Research 21st Century Government: Integrated across Multiple Domains

18. Cities that serve meet and exceed citizen expectations Planning and Management Design and implement a city plan to realise full potential for citizens and businesses; while efficiently running daily operations Governmentand AgencyAdministration Urban Planning Planning and Management Environmental Public Safety • Infrastructure • Deliver efficient fundamental city services that make a city desirable for citizens Infrastructure Human Socialand Health Energy and Water Human Provide effective services that support the economic, social and health needs of citizens Transportation Education

19. Cities that serve meet and exceed citizen expectations Planning and Management Design and implement a city plan to realise full potential for citizens and businesses; while efficiently running daily operations Governmentand AgencyAdministration Urban Planning Planning and Management Environmental Public Safety • Infrastructure • Deliver efficient fundamental city services that make a city desirable for citizens Infrastructure Human Socialand Health Energy and Water Human Provide effective services that support the economic, social and health needs of citizens Transportation Education

20. Rio de Janiero reduced time to understand emergencies and coordinate rescue efforts from days to hours. NYPD provides mobile access to more than 120 million criminal complaints, arrests and 911 records Relay critical data instantly to officers at the scene; what once took days now takes minutes Singapore Land Transit Authority Introduced a smart transport system that charges by distance, not by mode of transport Zhenjiang, China provides real-time traffic updates to anticipate and minimize traffic flow issues for citizens and tourists IBM and the city of Zhenjiang, China, are transforming the city's public transportation system. Highly intelligent algorithm constructs the ideal journey for 3 million commuters across rail and bus lines Smarter Governmentin practice Develop an advance emergency response system; access to real-time information empowers citizens. Integrated its siloed crime data Installed IBM Intelligent Operations Center (IOC) for .Smarter Cities. Leveraged IBM Research. Increased traffic throughput and by anticipating traffic jams before they happen. Deployment of the world's first congestion charging system

21. National Planning Commission used Jam technology to connect with citizens and inform 2030 vision for the country City of Johannesburg developed a 5 year roadmap to improve public safety in the city Relay critical data instantly to officers at the scene; what once took days now takes minutes University of Forte Hare pilots a public safety programme built on crowd-sourcing to asses impact community participation City of Tshwane piloted a system to reduce non-revenue water by as much as 25% of the cities water bill per annum Benchmarking of he city’s water management process enables city to have insight into end to end system and develop a roadmap for better management Smarter government in practice Created a 5 year public safety strategy. Over 10 400 logins were recorded and over 8 900 individual posts made. Piloted a WaterWatchers app to help citizens report water issues more easily

22. Thank you To find out more and connect with IBM: • Visit us at our stand in the GovTech Exbibition • Join the conversation @IBMSouth_Africa # SmarterSA • Visit us on www.ibm.com/za • Contact me on LinkedIn – Sherry Comes • Send email to comes@us.ibm.com