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Aligning Business & IT Resources

Aligning Business & IT Resources. “Knowlaboration” Project Why Team 4 Scott Coburn Caroline Barnes Kim Watson Bob Martinez Jo Williams Sheila Nacey. Definition. “Knowlaboration” - (Knowledge + Collaboration)

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Aligning Business & IT Resources

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  1. Aligning Business & IT Resources “Knowlaboration” Project Why Team 4 Scott Coburn Caroline Barnes Kim Watson Bob Martinez Jo Williams Sheila Nacey

  2. Definition “Knowlaboration” - (Knowledge + Collaboration) The process of knowledge-sharing between business and IT professionals within GPG.

  3. Why is Knowlaboration Needed? Marketing/Market Services “What’s Possible” Marketing/Market Services “What’s Possible ?” IT “What’s Desired” IT “What’s Desired ?” External Technology InterfaceInternal Technology Interface External Customer Interface Internal Customer Interface

  4. Why is Knowlaboration Needed? Both Functions Know What is Needed and Possible Marketing/Market Services IT External Customer Interface Internal Customer Interface External Technology Interface Internal Technology Interface

  5. How to Encourage “Knowlaboration” • Company Intranet/Portal/”Digital Dashboard” • Cross-training Between Functions/”Outside of the Box” Training • Technology “Brown Bag” Sessions • Single number for customer HotTap support & business concerns • Common Intranet/Internet development & posting responsibility

  6. Internet/Intranet Site Posting • Effective Web-Site Content Management Within GPG • Benefits • Content Responsibility and Maintenance Would be Assigned to the Business Units • Consistent Look and Feel Standards • Continuous Improvement Focus

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