College of Applied Science & Technology International School of Hospitality & Service Innovation

1. College of Applied Science & TechnologyInternational School ofHospitality & Service Innovation DEPARTMENT OF SERVICE SYSTEMS Graduate Orientation Fall 2012

2. Program Curriculum & Logistics • Overview of curriculum • Program expectations & resources • Logistics • Registration

3. Our Mission Statement Through an education rooted in technology-based applications, CAST prepares students to become successful professionals within a global society. CAST leverages this through its: • Faculty's broad academic and industrial expertise that provides students with an educational experience rich in theory, enhanced by scholarship, and reinforced with meaningful application-based learning; • Responsiveness to industry needs and global opportunities through incubation and implementation of innovative programs; • Student-centered teaching that emphasizes: a) innovative, engaging, and challenging coursework; b) intellectually vibrant instruction; c) project-based learning; d) practical team interactions; e) student-industry cooperative experiences; and f) industrial, government, and academic partnerships that prepare students for immediate career success; • Proactive and adaptive service systems that provide students with a flexible yet solid learning infrastructure; • Leadership in global outreach development through engagement with industries, regions, and countries that advance our educational mission.

4. MS Human Resource Development • 12 classes/48 quarter credit hours • Components of the curriculum: • Required - 3 courses, 8 credits total • Core – 5 courses, 20 credits • Electives – 4 courses, 16 credits. Any HRD elective or approved graduate level course (700 or 800 level courses) • Comprehensive Exam – 2 courses, 4 credits

5. MS Service Leadership & Innovation • 12 classes/48 credits • Components of the curriculum: • Required - 3 courses, 8 credits total • Core – 4 courses, 16 credits • Electives – 4 courses, 16 credits. Any approved graduate level course (700 or 800 level courses) • 3 Exit Strategies: • Comprehensive Exam – 2 courses, 4 credits OR • Thesis – 8 credits OR • Graduate Project/Capstone – 2 course, 8 credits

6. Program Expectations and Resources

7. Program Expectations • Manage Your Own Program • Know your program requirements • Take responsibility for your outcomes • Do your own work – make it high quality • Plan ahead & register early • Meet with your advisor quarterly • Get involved

8. Faculty/Student Concerns • First speak with professor • If problem is not resolved, see Dr. Linda Underhill, Director, Department of Service Systems • For program related issues see Anne Zachmeyer, Academic Advisor

9. Getting Through Your Program

10. Grade Distribution • Typically more B’s than A’s • RIT does not offer + or – • Grade of C satisfies graduation requirements but denotes low performance • GPA of 3.0 or higher required for good academic standing and degree certification

11. Time Management • Time Management • Key to success in the program • Timeliness • Being on time is critical • Time expectations • Expect to spend ~ 10-12hrs outside of class (for each class)

12. Semester Conversion: 2013 • Fall 2013 will be the start of semesters • Advising has begun for students who start in quarters and will finish in semesters. • Affected students will be given an IAP (Individual Advising Plan) • Students who stay on track will experience no loss of progress towards degree completion

13. Seven Year Rule • You need to complete your degree within seven years of the first graduate course you take. This includes courses taken as a non- matriculated student. Any course that will count towards your degree must fall within the 7 year time frame.

14. Resources • RIT Student Rights & Responsibilities • http://www.rit.edu/studentaffairs/studentconduct/rr.php • Library online tutorials • http://library.rit.edu/researchguides/subjguides.html • Susan Mee, CAST/Online Learning Liaison/Librarian Information Services for Research and Instruction • samwml@rit.edu; 585-475-2568 • Faculty • Student Services Office – Lori Harris • lahrpt@rit.edu • Career Services – Emily Ellis • ebeoce@rit.edu

15. Department of Services Systems Resources

16. Program Logistics

17. Role of Advising Student Responsibilities • Keep in touch with the advisor • Come prepared – tentative schedule, questions etc. • Follow prerequisite requirements • Be flexible regarding scheduling • Take/accept responsibilities for decisions • Know program requirements

18. Role of Advising. Cont. Advisor responsibilities • Provide walk-in hours/appointments to meet regularly with students • Advise students of any necessary changes to the curriculum/program • Listen and help in the decision making process • Refer students to appropriate resources relating to academic and career matters

19. Registration Information in the 2012-2013 Registration Guide • https://sis.rit.edu/info/welcome.do • Click on the Fall 2012 New enrollment system for registration, calendars, billing information etc.

20. Registration Information in the 2012-2013 Registration Guide • https://sis.rit.edu/info/welcome.do • Click on the Fall 2012 New enrollment system for registration, calendars, billing information etc.

21. Registration • Add/drop – the first 6 days of the quarter • Withdraw from a Course up to 8th week of the quarter • “W” on transcript and financial penalty. International students must be aware of any implications withdrawing will have on full time status. • Financial aid awards will be posted to student accounts AFTER the add/drop deadline. In summer quarter awards are posted after July 1st. • Registration changes and questions: • Matriculated and Non-Matric: call or email Anne Zachmeyer 585 475 5062 or abzhrd@rit.edu

22. Online vs. classroom vs. Accelerated You can complete your degree completely online, completely face to face or a combination of both Most courses are offered in both formats during the year. Some courses however are only offered either online or face to face. Accelerated classes – select classes are offered in winter or summer in a one week , all day format. Reading and assignments begin online before meeting in the classroom.

23. Online? or Classroom? • Same course content as traditional classes • Asynchronous -you can participate in discussions and work on other assignments at a time that works for you. • Online lecture, group assignments, video presentations • Uses variety of technology such as Adobe Connect • Still must adhere to assignment deadlines • Meet one night per week. • Lecture, group exercises, speakers, presentations • Outside of class expect to put in 10-12 hours per course • International students are required to take an equal or greater amount of face to face classes according to immigration guidelines. • Ex. 3 classes – 2 have to be face to face and one can be online. OR 4 classes – can be 2 face to face and 2 online

24. Quarterly Registration Dates • Winter (2012-2) October 2012 • Spring (2012-3) January 2013 • Summer (2012-4) April 2013 • Fall (2013-1) Semesters TBA

25. Course Numbering 0626-701-70 College-discipline-course #- section (SECTION 70 IS IN CLASS) 0626-750-90 College-discipline-course #- section (SECTION 90 IS ONLINE) (GRADUATE CLASSES ARE 700 OR HIGHER)

26. Getting Started – Prioritize!!! • Courses in your program often take precedence over electives and advanced certificates and should be scheduled first • Schedule courses that are only offered once or twice a year first. Then build the rest of your schedule around them.

27. Program Codes • ISMC – Human Resource Development • HRDE in semesters • ISMQ- Service Leadership & Innovation • SERQ in semesters • ISMM- Hospitality – Tourism Management • HSPT in semesters • HSMN- Health Systems Administration • HLTH in semesters

28. Communications: • LCD Screen, Bulletin Boards, email blasts • Facebook http://www.facebook.com/#!/pages/RIT-Department-of-Service-Systems/311723248871257 • LinkedIn http://www.linkedin.com/groups/RIT-Department-Service-Systems-4167469?gid=4167469&mostPopular=&trk=tyah • Telephone: • Linda Underhill 585 475 7359 • Lori Harris 585 475 5075 • Anne Zachmeyer 585 475 5062 • FAX: 585 475 7010 • Email • In Person: DSS Office hours 8:30am-4:30pm or by appointment • Open Advising Hours or by appointment

29. Graduate Student Services Dr. Linda Underhill, Director, Department of Service Systems lmuism@rit.edu 585 475 74359 10-1184 Lori Harris, Senior Staff Assistant lahrpt@rit.edu 585 475 5075 10-1187 Anne Zachmeyer, Academic Advisor abzhrd@rit.edu 585 475 506210-1190

30. Faculty • John-Paul Hatala jxhism@rit.edu 585 475 4499 • Jon Horne jjharm@rit.edu 585 475 5848 • James Jacobs, Jr. jwjism@rit.edu 585 475 6017 • Jennifer Matic jxmisr@rit.edu 585 475 7257 • Bogdan Yamkovenko bxyism@rit.edu 585 475 4293

31. Adjunct Faculty Frederick Borrelli Fxbhas@rit.edu or frederick.borrelli@yale.edu Gloriela Burns gebism@rit.edu or Gloriela.burns@excellus.com Sara Cegelski sbcism@rit.edu or scegelski@rochester.rr.com Marian Coon mjcoon@rochester.rr.com or mmcism@rit.edu Arnold Gissin mjargis@yahoo.com Kevin Paul kwpcem@rit.edu Kathleen Dever khdism@rit.edu or kdever@rochester.rr.com Donna Dickson dadism@rit.edu Marvin Deitz madism@rit.edu or mdeitz@gmail.com Laura DiPonzio-Heise lmdwml@rit.edu Roopnarine Hazarie Roop.hazarie@rochestergeneral.org Jodi Lubba jalism@rit.edu or Jodi.lubba@excellus.com Susan Mee samwml@rit.edu William Myers wamism@rit.edu Larry O’Meal ljoism@rit.edu or larry.omeal@excellus.com Patricia Poteat papism@rit.edu Annette Rummel axrism@rit.edu or arummel@visitgreatlakesbay.org

32. Checklist • Pick up student ID • Pay tuition • Buy textbooks • Register vehicle • Activate student computer account • Explore Library resources (online tutorial on proper citation and plagiarism is strongly recommended)