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HOSPITALITY DAY ONE

LODGING. HOSPITALITY DAY ONE. TERMS. Full-Service Hotels There are five types of full-service hotels: Convention hotel Luxury Resort hotel Extended-stay hotel Condominium hotel. TERMS & DEFINITIONS. Full-Service Hotels – a large hotel that provides many services.

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HOSPITALITY DAY ONE

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  1. LODGING HOSPITALITY DAY ONE

  2. TERMS • Full-Service Hotels • There are five types of full-service hotels: • Convention hotel • Luxury • Resort hotel • Extended-stay hotel • Condominium hotel

  3. TERMS & DEFINITIONS • Full-Service Hotels – a large hotel that provides many services. • There are five types of full-service hotels: • Convention hotel– is designed to provide accommodations for large groups of people such as conventions and trade shows. • Luxury - provides the highest level of service to their guests. • Resort hotel–caters to people on vacation. Provides entertainment, recreation, and relaxation.

  4. TERMS & DEFINITIONS (Cont.) • Extended-stay hotel– provides services for people needing to stay five or more days. • Condominium hotel - usually owned by individual owners and operated by a management company.

  5. TYPES OF LODGING BUSINESSES • Most lodging businesses are organized into four categories: • Full-Service Hotels • Limited-Service Properties • Specialty Accommodations • Institutional Housing

  6. TYPES OF LODGING BUSINESSES • Two distinguishing features of full-service hotels: • Architecture: • usually two or more stories • many rooms - some over 3,000 rooms • rooms share a hallway

  7. TYPES OF LODGING BUSINESSES • Two distinguishing features of full-service hotels: • Level of Service: • luggage assistance • concierge services • one or more restaurants/bars • meeting an banquet facilities • spa and recreational facilities

  8. TYPES OF LODGING BUSINESSES • Convention Hotels • Sleeping rooms for 200 or people • Banquet space for groups over 100 • Many meeting rooms • Exhibit hall • Business services (computer room) • Located near convention centers • Two Examples: • McCormick Place in Chicago • Phoenix Convention Hotel

  9. TYPES OF LODGING BUSINESSES • Luxury Hotels • Provides more services • Provides personal attention to guests • More elegance than typical full-service hotels • Charge higher prices • Two Examples: • Four Seasons Hotels • Ritz-Carlton Hotels

  10. TYPES OF LODGING BUSINESSES • Resort Hotels • Spas • Saunas • Golf course • Tennis courts • Pro shop • Many are considered luxury resorts • Two Examples: • Lodge at Ventana Canyon • Westward Look Resort

  11. TYPES OF LODGING BUSINESSES • Extended-Stay Hotels • Guests usually stay from 5 - 29 days • Provide kitchen facilities - with dishes • More than one room • Daily housekeeping • Restaurants • Décor is more like a home • Example: • Residence Inn

  12. TYPES OF LODGING BUSINESSES • Condominium Hotels • Multiroom apartments • Usually in resort areas • Time-share units - people who have time-shares can use the unit for a specific period of the year • Examples: • You own a time-share in Florida, but you can trade for a time-share in South Padre Island for a week.

  13. TYPES OF LODGING BUSINESSES • Two distinguishing features of limited-service hotels: • Architecture: • three or four stories tall • has the word inn as part of its name • rooms doors lead to the outside • usually no elevators • parking close to rooms

  14. TYPES OF LODGING BUSINESSES • Two distinguishing features of limited-service hotels: • Level of Service: • minimal services • no bell attendant • Two types of limited-service hotels: • Limited-service hotels • Budget hotels

  15. TYPES OF LODGING BUSINESSES • Limited-Service Hotels • Medium service • Mid-range price • Three or four stories high • Has the word “inn” as part of name • Continental breakfast • Internet in each room • Two Examples: • La Quinta Inns • Hampton Inns

  16. TYPES OF LODGING BUSINESSES • Budget Hotels • Also called economy hotels budget motels, economy motels. • Lowest rates • Least service • Focus is on comfort • Rooms are smaller • Build-in furniture • Example: • Motel 6

  17. TERMS & DEFINITIONS • Specialty Accommodations– a variety of accommodations that are not hotels, motels, or institutional housing. • Conference Center– a lodging facility where 60 percent or more of the total occupancy is generated by conferences. • Lodges– provides rooms for guests who want to participate in recreational activities.

  18. TERMS & DEFINITIONS • Bed and Breakfast– a private home that offers rooms and a breakfast to guests. • Hostels– sharing a room, bathroom and kitchen. • Campgrounds– have hook-ups for electricity for campers and RVs. • Institutional Housing– include schools, universities, hospitals, prisons, and the military.

  19. TYPES OF LODGING BUSINESSES • Specialty Accommodations – a variety of accommodations. • There are five categories: • Conferences Centers – smaller than a convention hotel. • Lodges - usually small and located where there are activities. • Bed-and-Breakfast - offers a home-cooked breakfast and a room.

  20. TYPES OF LODGING BUSINESSES • Hostels - inexpensive place to stay where sleeping rooms are shared. • Campgrounds - hook-ups for trailers, campers or RV.

  21. TYPES OF LODGING BUSINESSES • Conference Centers • 60 percent is generated by conferences • Smaller facilities • Located in suburban or rural areas • College campuses • Offer a complete package: • Sleeping • Meeting Rooms • Meals • Some major corporations operate their own center for training their employees

  22. TYPES OF LODGING BUSINESSES • Lodges • Provide rooms and housekeeping to guests. • Usually are there to participate in activities: • Hunting • Skiing • Fishing • Horseback riding • Usually small • Usually located in areas where the activity is done

  23. TYPES OF LODGING BUSINESSES • Bed-and-Breakfast Operations • Personal service • Charming location • Private home • Home cooked breakfast • Host family • A bigger one is called Bed-and-Breakfast Inn

  24. TYPES OF LODGING BUSINESSES • Hostels • Share sleeping rooms, bathrooms and kitchen • No linens, toilet articles or housekeeping • Sometimes guests perform chores in exchange for pay • Guests prepare their own food

  25. TYPES OF LODGING BUSINESSES • Campgrounds • Most basic have just cold running water and outhouse • More luxurious have hot showers and modern plumbing • Hook-ups for recreational vehicles • Swimming pools • Usually located in natural areas where people hike • Near national and state parks

  26. TYPES OF LODGING BUSINESSES • Institutional Housing • Provided for people who live in institution • Often dormitory-style. • Bathroom facilities are shared. • A growing institutional housing is senior housing (55 years or older) • Some senior housing is more like a resort.

  27. LODGING HOSPITALITY DAY THREE

  28. Please think back to yesterday’s lesson and explain why senior housing is a growing area of institutional housing. 28 Property of CTE Joint Venture 8/16/2014

  29. TERMS & DEFINITIONS • Rack rate– the official rate for one night’s lodging at a lodging property. • Room rate– the price actually charged to a guest for one night’s lodging.

  30. LOCATION • There are five main locations: • Center City - Downtown business district. • Many are full-service • Suburban - Right outside of the city. • Full-service, limited-service, specialty accommodations • Highway - located between city. • Most are limited-service

  31. SIZE AND PRICE • Small Property - 1 to 50 rooms • Midsize Property - 51 to 200 rooms • Large Property - 201 or more rooms

  32. ROOM RATES • Rack Rate vs Room Rate • Lodging properties want to make a profit • Rates have to be competitive • Appropriate for the type of traveler • Rates are usually established by the top manager • Rates often vary from day to day • Usually offer special rates (peak, off-peak seasons) • Hotels also offer discounts (AAA, senior citizens and military)

  33. TERMS & DEFINITIONS • Amenities– an extra item or service that adds to a traveler’s comfort or convenience Property of CTE Joint Venture

  34. AMENITIES • Front Office Amenities Include: • Door Services • Bell Services • Parking and Transportation • Information and Arrangements • Business Center • Concierge • Guest Security • Safe Deposit Boxes Property of CTE Joint Venture

  35. AMENITIES • Room Amenities Include: • Room Service • Clean Towels and Linens • Television • Radio • Bathroom Toiletries (Soap, Shampoo, Lotion) • Note pad and pencil or pen • Coffee Maker • High Speed Internet • Turn Down Service Property of CTE Joint Venture

  36. AMENITIES • Property Amenities Include: • Pool • Exercise Room • Restaurant/Bar • Tennis Courts • Spa • Jogging Path • Security Property of CTE Joint Venture

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