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CHAPTER 5

CHAPTER 5. Knowledge Management. 5.1 Knowledge. Data Information Knowledge. 5.2 Type of Knowledge. Categorize by KBMS Descriptive Knowledge : knowing what Procedural Knowledge : knowing how Reasoning Knowledge : knowing why Presentation Knowledge Linguistic Knowledge : Meaning of data

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CHAPTER 5

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  1. CHAPTER 5 Knowledge Management Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  2. 5.1 Knowledge • Data • Information • Knowledge Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  3. 5.2 Type of Knowledge • Categorize by KBMS • Descriptive Knowledge : knowing what • Procedural Knowledge : knowing how • Reasoning Knowledge : knowing why • Presentation Knowledge • Linguistic Knowledge : Meaning of data • Assimilative Knowledge : Maintain KBMS Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  4. 5.2 Type of Knowledge • Categorize by business Advantage • Base Knowledge  Main Idea • Trivial Knowledge  More Detail Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  5. 5.2 Type of Knowledge • Categorize by Knowledge • Tacit Knowledge  Difficult to explain • Explicit Knowledge  Easy to explain Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  6. 5.3 Knowledge Management • Meaning of Knowledge Management • Wiig, 1993 • Gray, 1999 • Why it importance • “ Knowledge Asset ” • Use Knowledge Management System Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  7. 5.4 Knowledge Management System Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  8. 5.4 Knowledge Management System • Goal and objective ofKnowledge Management System • Create knowledge warehouse • Improve knowledge access • Can use knowledge widely • Keep knowledge like asset Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  9. 5.4 Knowledge Management System • Knowledge Repository • External knowledge • Formal Internal knowledge • Most are explicit knowledge • Informal Internal knowledge • Most are tacit knowledge Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  10. 5.4 Knowledge Management System • Function of Knowledge Management System • Externalization  storage external data • Internalization  manage internal data • Most are explicit knowledge • Intermediation  groupware, intranet • Most are tacit knowledge • Cognition  Apply all knowledge together Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  11. 5.4 Knowledge Management System • Function of Knowledge Management System Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  12. 5.5 Knowledge Management Cycle Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  13. 5.5 Knowledge Management Cycle • Create Knowledge • Capture Knowledge • Refine Knowledge • Store Knowledge • Manage Knowledge • Disseminate Knowledge Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  14. 5.6 Knowledge Management Development • Identify problem or knowledge • Prepare for change • Set team base • Set Knowledge • Create system • Set infrastructure • Combine with current IS Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  15. 5.6 Tool for develop Knowledge Management System • Network system  Intranet Internet • Groupware  GSS • VDO conference • E-mail • Electronic document system • Artificial Intelligent • Operating System (OS) Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  16. 5.6 Tool for develop Knowledge Management System • Application software • Tool for Data warehouse • Tool for Data mining • Knowledge Analysis tools • Search engine system • Database • Knowledge Management Software  SolutionBuilder Dataware KnowledgeX Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

  17. Question ??? Decision Support System by Simulation Model (Arjarn Chat Chuchuen)

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