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Communication skills

Communication skills. Communication is the process of creating and sending messages and of receiving and evaluating messages from others body language video. Communication Channel- way in which a message is passed Verbal communication-the written or spoken word

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Communication skills

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  1. Communication skills

  2. Communication is the process of creating and sending messages and of receiving and evaluating messages from others body language video • Communication Channel-way in which a message is passed • Verbal communication-the written or spoken word • Nonverbal communication-facial expressions, gestures and posture • Elements of Communication:

  3. Participants • Affects the quality of communication • Participants should be ready and willing to receive and return messages.

  4. Timing • Choosing the right time to send a message affects how well it is received. • Knowing whether someone is ready and willing to listen to your message takes skill and sensitivity.

  5. Use of space • Conversation is most effective when both people are comfortable with the distance between them • Messages flow when people feel they have equal status

  6. Listening Skills Passive listening Active Listening Trying to understand the speaker’s feeling and the message’s true meaning Make comments about the conversation that are designed to draw out information • Provides responses that invite the speaker to share feelings and ideas • Like “no kidding” • And “you said it”

  7. Listening Tips • Probe for missing information. • Clarify any points that you might not completely understand. • Remember the important points of the message for future application • Paraphrase the message to the speaker in order to confirm your understanding. • • Repeat the message to help you remember what was said.

  8. I-messages You messages I messages Accurately reflect what the speaker thinks, believes, and feels They give facts to explain the speaker’s reaction Valuable when the speaker is hurt or upset and feels like lashing out Practice and self-control help you state feelings calmly • Blame the other person for the speaker’s feelings • They are a direct attack on the person and the actions

  9. I message scenarios Use: I feel when I would like 1. Your friend didn’t show up for the movie the two of you planned to meet for Use you-messages for these scenarios and then use I-messages for them 2. The mother is upset when her daughter didn’t come home at curfew and didn’t call 3. Your boyfriend is mad when you were talking to another guy

  10. Non verbal body language:

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