Technology to Accelerate March 2013

1. Technology to Accelerate March 2013

2. Introduction Technology to Accelerate Introducing élan for clubs to revolutionise your business • Areas To Be Covered • élan • The énergie Helpdesk • IT migration • Update on daily direct debit collection • Headlines on Clubwise 7.73 and Campaign Manager

4. N Admin £€ €€ h _ @

5. ORA: Realtime Intelligence • ORA is going to get you hooked! • Anytime anywhere access • Real time sales, membership and net growth • Real time across the énergie group • Tracking target gap numbers and percentages • Tracking sales numbers by brand and club • Tracking sales leaders by brand and club N Admin £€ €€ h _ @

7. ClubLive: View your club anytime, anywhere • Direct link to your club CCTV anytime and anywhere • Simple click and view • You can use your PC or mobile or tablet • Can be enhanced to notify you of certain events, eg vending machine opened, sunbed used, lipo machine room entered N Admin £€ €€ h _ @

8. Club Admin: Club Diary • Record all your appointments in one place • Flexible and easy to use • Access appointments anytime, anywhere • At a glance appointment screen • Keep track of all non member appointments N Admin £€ €€ h _ @

9. Club Admin: Club Diary Admin

10. Club Admin: Stock Control • Easy to use, quick to retrieve • Customised stock items • Tracking history of stock checks • Submit stock check to ordering • Future – automated link to suppliers Admin

11. Club Admin: Stock Control Admin

12. Club Admin: Club Issues Log • Easy to use, quick to retrieve • Track history of all issues outstanding in the club • Review issues signed off • Managers and owners can track progress • At a glance issue log • Sorting in lots of ways Admin

13. Club Admin: Club Issues Log Admin

14. Finance: Business Planning • Create plans that make sense to you • Use real time data, easy to setup • No expert knowledge required • Forecast income, expenses and projected profit • Project cash flow • Generate sales targets • Project loan repayments • Dynamic reporting tool • Anytime anywhere access N Admin £€ €€ h _ @

15. Finance: Business Planning £€

16. Finance: Club Accounts • Automated management accounts • Automated VAT returns • Data for payroll providers • Direct link to Clubwise sales • Bank reconciliations • Save time and money on book keeping fees • Make informed financial decisions • Track income and expenditure • Petty cash accounting £€

17. HR: Staff Management and Development • Comprehensive record of all staff details • Model documents: job descriptions, offer letters, appraisal, etc • Induction tracking for new staff • CRB history • Details of prospective workers and applicants • Personal development plans • Staff training courses and qualifications • Staff holidays N Admin £€ €€ h _ @

18. HR: Adding Workers €€

19. HR: Staff Management and Development • Will allow us to get rid of the paper based system from the current nominated supplier • All HR documentation will be automated • Online templates and guidance • First line support from the énergie Helpdesk backed up by HR experts • Significant savings when compared with the current arrangements €€

20. Health and Safety: H&S Management • Risk assessments • Automated maintenance schedules • Accident reporting • Will allow us to get rid of the paper based system from the current nominated supplier • First line support from the énergie Helpdesk backed up by H&S experts • Significant savings when compared with the current arrangements N Admin £€ €€ h _ @

21. Member Feedback: How are you doing? • Simple to use • Record comments and scores • Automatically email responses • Simple analysis tools • Easy to understand charts N Admin £€ €€ h _ @

22. Member Feedback: How are you doing? _

23. Member Feedback: How are you doing? _

24. Machines and Floorplans: Machines • Create floor plans of club and machines inside • Easy to retrieve details for all your machines • You don’t have to crawl under running machines trying to get serial numbers! • You can email faults directly to suppliers • Build up a history of the faults for each machine N Admin £€ €€ h _ @

25. Machines and Floorplans: Floorplan @

26. Machine and Faults: Recording Faults @

27. 020 8463 1566 • info@energiehelpdesk.com

28. énergie Helpdesk: What can you expect? • All callers and visitors are treated with courtesy and respect • We will resolve any issues which we can • We will refer and track any issues which need to be dealt with by other suppliers • We will facilitate the communication between clubs and suppliers • We aim to answer 95% of calls within 8 seconds • We aim to resolve 90% of issues on the first call

29. énergie Helpdesk: What we expect of you? • Clubs will always act in a courteous, respectful, reasonable and polite manner • Clubs will first report an issue directly to the helpdesk • Clubs will not buy equipment which would be provided by one of the technical suppliers • Clubs will obtain hardware and software from nominated suppliers • Clubs will stick to agreed specifications

30. Helpdesk: When should you call us? • If you have never reported the issue • If a supplier has not contacted you • If you require an update on the issues logged • Call us for: • IT Issues and Technical Support • Health and Safety • HR • Anything else if you’re not sure who to speak to in the énergie network

31. Helpdesk: When should you not call us? • If you know who you want to speak to, for example, someone at Head Office – call Head Office • If you have logged an issue with the helpdesk and have a reference number and your communication is with the supplier – call the supplier

32. 11/03/2013 11/:05:02 Farida would like to know how to use the new functions in clubwise Can you also tell Farida what she needs to do with POS Abdul would like some help with migrating emails and documents He has followed steps 1 to 6 but does not know what to do His documents are all in one place, he just needs to know how to get it to Sharepoint Helpdesk: Keeping you in control

33. Helpdesk: Trial period 4th February – 5th March 360 calls 5.6 secs avg ring 6 missed 124 Resolved on first call 32 logged and outstanding 198 logged and resolved

34. Helpdesk: Trial period 4th February – 5th March 89.44% Issues resolved 11am and 3pm are busiest periods, try to call outside of these hours

35. IT Migration: Emails and Documents • All énergie club domains have moved from Newteq to Office 365 • Over 1500 email addresses! • Have you migrated/forwarded your old emails? • New group and club sites on Office 365 created to access brand and club documents • Access your documents anytime, anywhere • Over 200gb data to move • Thousands of files and folders • Call helpdesk

36. Site Survey: Why? • Many clubs have been sent a quote for works but not yet agreed • You need to invest in your IT in order to get the best out of it • Use the survey to get the right advice • Can you afford not to update? • Get the best tools that are available and insure yourself against the risks by getting the right support

37. Other IT: Newteq, Office 365 and Clubwise • Newteq desktops are going on 1st April • Have you logged into your new email? • Have you contacted us about emails? • Have you transferred/emailed your documents to your local computer/usb? • Are you ready to access Clubwise Web? • Are you ready to use your POS on the browser? • Have you checked your receipt printer is enabled for POS on the web?

38. 020 8463 1566 • info@energiehelpdesk.com

39. Online Direct Debits: Status Update • All UK Fit4Less clubs now using the new process • Also being trialled at one EFC club • Prime Fitness intend to roll it out to their clubs in May • Detailed question and answer session in the Fit4Less breakout • We have decided that from w/c Monday 25th March we will start to distribute the funds weekly

40. Campaign Manager New Release • It’s integrated within ClubWise - no need to learn a new tool or perform lengthy mail merges with third party software • Quickly create, preview and send Email and SMS campaigns at the push of a button • Either use pre-formatted email templates to save valuable time or format your own email campaigns, add pictures, change fonts, add links and change backgrounds • Easily insert mail merge fields for that personal touch and select the target members and prospects you wish to send to. • Review and track the success of your campaign on your Dashboard and quickly see: • The number of delivered and undelivered messages • Open rates

41. How it works • Create a new text or email campaign quickly and simply, anytime you want • Select a new design template or • Edit an existing campaign • Add images to emails • Quickly change font size and colour, insert hyperlinks and merge fields • Import external text • Preview before sending • Select the target market and filter as necessary • Send • Review in the Dashboard and see successful and opened deliveries • No cost for emails – flat rate for text messages

42. ClubWise Team challenge cycle from our office in Princes Risborough to the Coast (100 kilometres) Watch us go through the pain on our live webcam and help us raise money for Red Nose Day