America 101: Culture Shock

1. 1 America 101: Culture Shock A Program to Counter Alienation and Isolation in International Communities

2. 2 Success in a Diverse Setting Better understanding of cross-cultural differences Tolerance and respect Relevant programming Nexus of reliable information Community Building

3. 3 Who are we? Dr. Jarralynne Agee Human Resources, UC Berkeley Dawn Martin-Rugo University Village Residential Programs Norton Mitchell University Village Residential Programs

4. 4 The Challenge of Communication 53 % Body Language 38 % Tone 9 % Content

5. 5 The Cultural Iceberg (Cultural Iceberg) The things at the top are the things we see most easily The things in the middle are the issues that we end up dealing with The things at the bottom are very difficult to get at�we sometimes make wrong assumptions about what is down here based on how we look at what�s above! These interpretations can cause conflicts and clashes and sometimes go unresolved. (Cultural Iceberg) The things at the top are the things we see most easily The things in the middle are the issues that we end up dealing with The things at the bottom are very difficult to get at�we sometimes make wrong assumptions about what is down here based on how we look at what�s above! These interpretations can cause conflicts and clashes and sometimes go unresolved.

6. 6 The Ladder of Inference Conclusion Interpretation Data DAWN How do we increase our ability to understand or to change conclusions we are unhappy with? By increasing the size of our data pool we can affect our conclusions Or being more selective with the data Taking care as we interpret and make assumptions (context) Imagine dialogues �across �racial, �gender, �class, �sexuality, �ability, �religious/faith, �and �political �affiliations within your own culture. Presented in Peter Senge's "The Fifth Discipline: The Art and Practice of the Learning Organization." Better understanding of cross-cultural differences �(America 101 context)-DMR Tolerance and respect �(Culture shock experience-Crash � Norton�s experience)-JA/NM Relevant programming �(Things that work at UVA, America 101 details, women's group, cultural mini-grant etc�) - DMR Nexus of reliable information- �(Resources)- NM Community Building �(The Result- discuss success stories, impact and opportunities for future success�) DAWN How do we increase our ability to understand or to change conclusions we are unhappy with? By increasing the size of our data pool we can affect our conclusions Or being more selective with the data Taking care as we interpret and make assumptions (context) Imagine dialogues �across �racial, �gender, �class, �sexuality, �ability, �religious/faith, �and �political �affiliations within your own culture. Presented in Peter Senge's "The Fifth Discipline: The Art and Practice of the Learning Organization." Better understanding of cross-cultural differences �(America 101 context)-DMR Tolerance and respect �(Culture shock experience-Crash � Norton�s experience)-JA/NM Relevant programming �(Things that work at UVA, America 101 details, women's group, cultural mini-grant etc�) - DMR Nexus of reliable information- �(Resources)- NM Community Building �(The Result- discuss success stories, impact and opportunities for future success�)

7. 7 Success in a Diverse Setting Better understanding of cross-cultural differences Video & Exercise Broken communication Intentions, assumptions and results Discussion

8. 8 Success in a Diverse Setting Tolerance and Respect The role of the Resident Advisor

9. 9 Campus Wide:The Need 70% of Service Workers speak ESL 58% of Visiting Scholars & Postdocs are foreign born

10. 10 University Village Demographics 57% of Family Living Residents are International Students 51 Countries (Argentina to Zimbabwe) 25% China 24% Korea 5% Israel 4% Japan, Chile, Iran & India

11. 11 The Response

12. 12 The Team Collaborated to meet the needs of the project Better Outreach to our community Improved Communication between departments Program success, awards and grant funding

13. 13 The Program If you build it�.. 6 continents 28 languages Custodians, groundskeepers, chemists and physicists Children�s Program Finding Common Ground Funding $$

14. 14 Engagement

15. 15 Empowerment

16. 16 Instruction: English Language Lead Instructor: Bonu Ghosh Speaking & Pronunciation Vocabulary/Slang/Idioms Culture: American/Other Lead Instructor: Jarralynne Agee Communicating across cultures What it means to be American Writing Needs Analysis and surveys What Students Wanted

17. 17 English Studies Institute Curriculum Weeks 1-5 Meeting People in the U.S. Discovering the SF Bay Area (Safety, Directions, Transportation) All About Food in America Restaurant's, Supermarkets, Tips American Family Life Roles, Children, Family Violence Resources Culture Shock Who am I? Where am I? How do I cope?)

18. 18 English Studies Institute Curriculum Weeks 6-10 Academic Communication Professional Etiquette, Problems at work Getting what you want Asking for a favor, Building trust Telephone Communication Voicemail, Solicitors & Being Understood Career Communication Your Job, Your Supervisor & Meetings Homeward Bound Handling reverse culture shock

19. 19 Success in a Diverse Setting Relevant programming America 101 & 102 Cultural Mini-Grants International Potluck J2 Wives Club In development Family to Family Mentor Program International Online Orientation

20. 20 Success in a Diverse Setting Nexus of reliable information Where to go when you get stuck Family Assistance Centralized Information

21. 21 Success in a Diverse Setting Community Building Happens! Less Isolation Embracing Community Events Initiative and Outreach New Friendships Accepting Expanded Identity Celebrating Shared Experience Confidence, Competence, Interdependence Academic Success is Shared by Family

22. 22 Results: Recognition

23. 23 What we�ve learned The needs still exist. There are benefits of collaboration. Building bridges provides solutions to diversity, inclusion and access.

24. 24 What you can do! Know What Resources Exist Provide relevant programs that solve real life problems Outreach to International Community Look for Partners to Collaborate and Combine Resources