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Performance Management

Learn how to effectively evaluate and manage supplier performance using proven techniques, including vendor rating, vendor evaluation, and benchmarking. Discover the key performance indicators that drive success and the importance of proactive and mutual relationships in the buyer-supplier dynamic.

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Performance Management

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  1. Performance Management Remember If you can’t measure it………. You can’t control it

  2. Performance Management Managing Supplier Performance Vendor rating vs. Vendor Evaluation Evaluation before you buy Rating after. Provides objective information Provide the supplier with an indication of their performance Involve suppliers in design of assessment techniques.

  3. Performance Management • 'The Ten C's of Effective Supplier Evaluation': • Competence of the supplier to undertake the tasks required. • Capacity of the supplier to meet the purchaser's total needs. • Commitment of the supplier to the customer in terms of quality, cost driving and service. • Control systems in respect of inventory, costs, budgets, people and information. • Cash resources and financial stability. • Cost, commensurate with quality and service. • Consistency, the ability of the supplier to deliver consistently. • Culture, the supplier and purchaser share similar values. • Clean, should satisfy environmental requirements. • Communication, the supplier communicates efficiently.

  4. Performance Management Key Performance Indicators

  5. Performance Management Managing Buyer Performance Performance is affected by both the supplier's and the buyer's actions. Traditionally relationships have been adversarial and reactive. More recent thinking promotes proactive and mutual relationships.

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  8. Pharmacy Supply Chain Development Matrix

  9. Performance Management • Benchmarking • 'A benchmark is a fixed point of reference against which measurements and comparisons can be made.‘ • The Seven stages of benchmarking. • Decide what aspects of operations to benchmark • Plan the benchmarking project • Create a baseline for benchmarking comparisons • Decide whom to benchmark against • Decide how the information required will be collected • Analyse the information obtained • Use the findings • Activity • WHAT COULD WE BENCHMARK WITH EACH OTHER? • See CIPS topic reference file - Benchmarking

  10. Performance Management Questions ?

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