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NFS Test Portal

NFS Test Portal. Results. Compliance. System Performance. System Availability YTD (Severity 1) = 99.51% Target for System Availability = 99.80% (Source: ITS, 04 Feb ‘13). MNL YTD = 54% DSL YTD = 62% (Source: NFS Test Portal, 04 Feb ‘13). Targets. Issues & Resolutions.

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NFS Test Portal

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  1. NFS Test Portal Results Compliance System Performance System Availability YTD (Severity 1) = 99.51% Target for System Availability = 99.80% (Source: ITS, 04 Feb ‘13) MNL YTD = 54% DSL YTD = 62% (Source: NFS Test Portal, 04 Feb ‘13) Targets Issues & Resolutions Enhancements

  2. Compliance – Pressure Point (!) • Although system problems are experienced, it exceeded the acceptable System Availability of 85%. Actual System Availability YTD for Severity 1 incidents (as measured by ITS) = 99.51%. • Compliance by NFS staff to use NFS Test Portal – as a tool to assist them & to enhance service delivery to customers – is problematic…. • only 45% exceed usage/testing of 60% on MNL testing • Target 70% • only 47% exceed usage/ testing of 60% on DSL testing • Target 80% • Users are not measured based on the failure rate ór the result of the test, but rather whether a test was done. If a test was done on the Portal and it fails due to a IT system or IRTMS, the technician gets the benefit that he/she has tested the service.

  3. YTD compliance by all Users 4 284 Users 45% 55% 4 206 Users 53% 47% Source: NFS Test Portal Reports – YTD (Apr ‘12 – Jan ’13) Users: M6, OP1, OP2 & Contractors

  4. Way forward • Based on utilisation graph, we need to agree on target to be achieved for ePDMSevaluation. • Comply (Y) / Do no comply (N) • 12.5% weighting • 8 PEP measures • Proposal: • DSL 60 % compliance for 2012/13 • MNL 50 % compliance for 2012/13 • Social partners to encourage members to utilise the NFS Test Portal, in order to improve our service to customers; ensure that ‘quality’ work orders are completed; and effective utilisation of resources (ie. time; vehicles; labour & costs).

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