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How does Wireless help entreprises become On demand businesses?

How does Wireless help entreprises become On demand businesses?. Naji Najjar Director, IBM Wireless e-business. L’entreprise virtuelle : des styles et des systèmes qui changent. Work Styles. Systems. 100%. 100%. Different time &. E. -. mail,. place. Groupware/ team room. 30%.

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How does Wireless help entreprises become On demand businesses?

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  1. How does Wireless help entreprises become On demand businesses? Naji Najjar Director, IBM Wireless e-business

  2. L’entreprise virtuelle : des styles et des systèmes qui changent Work Styles Systems 100% 100% Different time & E - mail, place Groupware/ team room 30% 35% 80 80 40% Same time, Conference Different place audio, vidéo 15% 60 60 20% Same place, Support meetings 15% 25% Same time project managt. 40 40 10% 5% Seul Personal productivity 20 20 40% 35% 30% % of work that depends on teamwork 0 0 2000 2005 2010 2000 2005 2010 Work patterns continue to evolve +++ Mobility, +++ Teamwork Virtual enterprise: Changing Styles & Systems Gartner 2002

  3. L’entreprise virtuelle : des styles et des systèmes qui changent Work Styles Systems 100% 100% Different time & E - mail, place Groupware/ team room 30% 35% 80 80 40% Same time, Conference Different place audio, vidéo 15% 60 60 20% Same place, Support meetings 15% 25% Same time project managt. 40 40 10% 5% Seul Personal productivity 20 20 40% 35% 30% % of work that depends on teamwork 0 0 2000 2005 2010 2000 2005 2010 Work patterns continue to evolve +++ Mobility, +++ Teamwork Virtual enterprise: Changing Styles & Systems • Economic Environment: • Work more efficiently • + responsivness • to customer • Employees’ access to needed Info (knowledge) Gartner 2002

  4. IBM’s View of an On Demand Business On Demand Business Responsive in real-time Variable cost structures Focused on what’s core and differentiating Resilient around the world, around the clock On Demand Operating Environment Access Integrated Built on open standards Virtualized Autonomic

  5. IBM’s View of an On Demand Business On Demand Business Responsive in real-time Variable cost structures Focused on what’s core and differentiating Resilient around the world, around the clock On Demand Operating Environment Access Integrated Built on open standards Virtualized Autonomic Wireless Wireless Wireless Wireless Wireless Wireless

  6. IBM ‘s vision Wireless e-business is becoming a reality requiring : - A performing ecosystem of partners across all the value chain - An infrastructure based on open standards - An «on demand » approach by businesses

  7. Evolution of mobility needs : People & machines linked to their entreprises & communities Entreprise needs e-Entertainment Advanced infrastructures and security Citywide broadband Consumer data M-payment Consumer services enablement Hot Spots WiFi B2C RFID tags Operational Effectiveness Asset monitoring Entreprise data eB2M Smart cards Workforce mobility (B2E) Field force Sale Force B2E E-mails SMS Voice Voice - consumers Voice - enterprise 1990's 2000 2003 Private voice networks 2G (e.g GSM) 2.5G (GPRS) - WLAN

  8. Application servers and data WiFi Home office ADSL modem THE INTERNET Ethernet ISP from Home ADSL Ethernet WiFi Firewall Service Provider 2.5/3G Network WiFi Wireless WAN card On the Road WiFi WiFi Public WiFi at Office Public WiFi Firewalls Customer Intranet Cafe / Restaurant / Hotel at the Customer Our vision of mobility ...

  9. Different mobility usage modes In office (Oddo) On a production site (Valéo) At the customer (Ricoh) Hotel On the road(Hilton) From home

  10. ODDO & Cie: WiFi solution at office • Company • Oddo& Cie is France’s leading independent investment company • Wide range of products and services for institutional investors and companies • 640 employees and 8,8 Billion € in assets under management • Background • ODDO is based in a nineteenth century listed building • Different users: visitors and Oddo‘s employees • Customer’s needs: • Access to company’s data anywhere in the building • Better working conditions for visitors (customers/ partners) • Security is key

  11. ODDO & Cie: WiFi solution at office • Users • Companies from all sectors of activity • The whole staff within the company, visitors • Benefits • Efficiency and productivity for employees • Improvement of internal cooperation • Enhanced service towards customers/ partners/ visitors ROI: Study made by WLANA on a sample of 34 companies in 5 sectors: • ROI in less than one year (8.9 mois) • 92% of companies think that WLAN create a « business » added value

  12. Wireless solutions on a production site On a production site (Valéo) At office At the customer (Ricoh) Hotel On the road(Hilton) From home

  13. Valéo: WiFi solution on a production site • Valeo « Valéo Matériaux de Friction » is the world leader in its activity centered around gear systems. • Background: • R&D and production site in Limoges, France • Staff moves constantly on site • Machines moved regularly to optimize the production chain • Customer’s needs • Continuous availability of information for control, quality checks.. • Respect of security and environmental requirements • Flexibility to access network from any area to optimize production

  14. Devices adapted to users Laptops (Executives) PDA (technicians) Interactive access points Netvista (workmen)

  15. Valéo: WiFi solution on a production site • Users • Companies having an industrial site or Warehouse • Engineers, technicians, quality inspectors… • Benefits « Today, due to wireless network, access to information whenever and wherever on the site is a reality which makes it easier to work and improves the whole staff efficiency in Valeo Matériaux de Friction Limoges » Yvon DEFOUR, IT Director VFM • Continuity of service while moving on site • Access to all necessary data for all staff • Freedom of move :no more need to look for an Internet plug to connect

  16. Hotel Wireless solutions at customer premises On a production site (Valéo) At office At the customer (Ricoh) On the road(Hilton) From home

  17. RICOH: Wireless solutions for after-sales service • Company RICOH produces, supplies and maintain copiers & printing machines • Customer’s background RICOH runs a 600-person after-sales service, realizing about 40.000 operations/ month • Customer’s needs • Improve reactivity • Autonomy and responsabilization of field force • Productivity (remove useless tasks)

  18. RICOH: Wireless solutions for after-sales service • Users • Companies with field force teams such as technicians, control agents… • Benefits • 9-month ROI • Access to Information System by mobile teams (update, warehouse status, billing process) • Employee satisfaction • Competitive advantage – brand image • Pro-active technical management Extension : 1) Implementation of a multi-device portal to provide technicians & salesforce with access to Notes applications, and Intranet.

  19. IBM addressing the market opportunity- Wireless capabilities……..

  20. IBM view on Wireless Market Segmentation based on customer needs and purchase occasion Segment Sub-segment Workforce Mobility Operational Effectiveness Consumer Services Enablement Advanced Infrastructure

  21. Industry Vertical Solutions • Healthcare • Physicians Practice Management • Mobile pharmaceutical sales forces • Distribution • Shopping on the go • Field Force automation • Supply Chain Mgmt • Mobile Guest Check-in • Intelligent Vending • WLAN for Retailers • Utilities • Schematics from the telephone pole • Schedules updates in the truck • Remote Asset Monitoring Any Device Any Network • Banking • Banking from the train • Trading stocks on the beach • Secure Payments • WLAN Trading Floors Any Data • Travel & Transportation • Delivery & Fleet Management • Internet on the Train • Wireless Ticketing

  22. M applications... Application Application Application Application Application Application A B C D E F N devices The Pervasive Challenge: Any data – the number of applications is accelerating Challenge: How do you solve an expanding "M x N" matrix?

  23. Solving the Pervasive Challenge via IBM open standard based middleware SW:

  24. Proof of Concept Business Consulting Implementation Architecture Design Services Application Hosting Systems Integration Application Development Outsourcing Systems Servers Voice Transcoding Management Wireless Software Portals Gateways Messaging Products Handhelds Laptops Email & Calendar Storage Integrated Circuits Wireless e-business DESIGN BUILD SPDE Architecture Wireless Enterprise Delivery LEVERAGE RUN IBM's Strategy for Wireless e-business

  25. Yankee Group: “Systems Integrators in Mobile Computing” “Among the large integrators, IBM has the most comprehensive set of capabilities in the mobile computing space (both technology and services) and is the most organizationally focused on this emerging area of opportunity.” (Gene Signorini, Yankee Group)

  26. IDC ranks IBM Middleware in a leadership position

  27. Summary: • Wireless solutions are reality in many companies • Wireless solutions generate many benefits and are enablers for entreprises to become « on demand businesses » • Choosing an open-standard based infrastructure ensures the protection of investments and flexibility.

  28. Thank you for your attention! Contact: jacques_dekegel@be.ibm.com More about IBM wireless solutions : http://www-1.ibm.com/industries/wireless/

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