Quality Assurance

1. Quality Assurance Joe Zannini Carolina Meadows

2. The How and Why of Quality Assurance at Carolina Meadows

37. We deliver same day service because we are designed to do so not because we are over staffed.

38. We deliver same day service because we are designed to do so not because we are over staffed. Newsletter Precinct Meetings Board Meetings Committee Meetings

39. What perception do I want the data to convey? • Not overstaffed. • Need more staff. • Steps that are being taken to improve. • Residents come first. • We are more efficient than contractors. • Improvements that have been made.

40. “Do it Now” team

41. Why of Quality Assurance

42. Why of Quality Assurance • Your Boss wants it done • Achieve regulatory compliance • Accreditation • Get residents and staff off of his or her backs • He or she is being told that it’s the right thing to do.

44. Why of Quality Assurance • Your Boss wants it done • You want to shape the view of your Department. • You don’t want one or two negative residents using the exception to paint the picture of your department. • You need to imprint your view and goals into the minds of your residents

45. Why of Quality Assurance • Your Boss wants it done • You want to shape the view of your Department. • You owe it to your staff. • You need to toot their horn. • You need to do everything you can to get them the resource they need.

46. Quality Assurance Refurbishment Program

50. The Summary