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STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT

European Real Estate Society (ERES) 2014 21st Annual Conference, Bucharest, Romania, June 25 th – 28 th. STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT. Theme A: Asset, Property & Facility Management Session: A-2.

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STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT

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  1. European Real Estate Society (ERES) 2014 21st Annual Conference, Bucharest, Romania, June 25th – 28th STUDENT-LEAD EVALUATION OF A NEW WORKPLACE CONCEPT IN AN ACADEMIC ENVIRONMENT Theme A: Asset, Property & Facility Management Session: A-2 Dr. Pieter C. le RouxLecturer, Corporate Real Estate ManagementFaculty of International Real Estate & Facility ManagementNHTV Breda University of Applied Sciences

  2. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 NHTV@Work evaluation study Involved parties • NHTV: • 2FM-CREM fast track students • Pieter le Roux (Theme Manager) • Mr. Wim Janssen (Commissioner) • Hospitality Design: • Marco Verhoef (Concept developer) • Rick Steinman (Concept developer) • Project evaluation: • Pieter le Roux (NHTV) • Wim Janssen (NHTV) • Steve Lockwood (IFMA) • Thomas Wehrmüller(ZHAW) Student Poster 1

  3. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Programme Content Theoretical premise 1-1. BPE Process Model 1-2. POE Process Model 1-3. AC-Model Research methodology 2-1. Level 1: Indicative-level POE 2-2. Level 2: Investigative-level POE 2-3. Level 3: Diagnostic-level POE Programme assessment Student Poster 2

  4. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Theoretical premise 1-1. BPE Process Model • Positioning the research in terms of Post-Occupancy evaluation (POE) Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.

  5. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Theoretical premise 1-2. Post-Occupancy Evaluation (POE) Process Model • 3 levels of inquiry Preiser, W., Schramm, U. (2002) "Intelligent office building performance evaluation", Facilities, Vol. 20 (7/8), pp.279-287.

  6. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Theoretical premise 1-2. Post-Occupancy Evaluation (POE) Process Model • 3 levels of inquiry • 9 performance criteria (in order of importance): • Health • Safety • Security • Function • Efficiency • Work flow • Psychological performance • Social performance • Cultural performance

  7. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Theoretical premise 1-3. Accommodation-Choice model (AC-Model) • Process model: • Decision-making on organisational accommodation • Translating goals and ambitions for/with new work environments to conceptual choices Voordt, T., van der, Ikiz-Koppejan, Y., Gosselink, A. (2011). “An organization-centered Accommodation Choice Model”, in Enhancing Building Performance (eds. Shauna Mallory-Hill, Wolfgang P. E. Preiser, Christopher G. Watson), pp. 213-222. 4 3 1 2

  8. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 Research methodology

  9. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-1. Level 1: Indicative-level POE What is the problem? • AC-Model: Step 1 • Collecting & analysing data: • NHTV@Work: • Workplace concept as implemented in the SIB-Staff Room has to be evaluated. 4 1 3 2

  10. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-1. Level 1: Indicative-level POE What is the problem? Research question • AC-Model: Step 1 • Collecting & analysing data: • The NHTV@Work: • Workplace concept as implemented in the Sibeliuslaan Staff Room has to be evaluated. What is the level of satisfaction amongst staff members regarding the current work environment and the thereby provided experience?

  11. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-1. Level 1: Indicative-level POE Walkthrough & orientation • Visual observation • Correctness of the layout on plan • Determine the number of types of different workspaces provided

  12. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-1. Level 1: Indicative-level POE Walkthrough & orientation Walkthrough & orientation • Visual observation • Correctness of the layout on plan • Determine the number of types of different workspaces provided End Start

  13. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research • AC-Model: Step 1 • Collecting & analysing data: 4 1 3 2

  14. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research • AC-Model: Step 1 • Collecting & analysing data: • NHTV Vision & Mission: • Regarding NHTV@Work • Document analysis: • Progress reports of workshops, etc. • Current situation SIB Staff Room: • Research by méét (2012) 4 1 3 2

  15. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research • NHTV@Work: • Principles of NWoW • Focuses on work processes & the mobility of employees 4 1 3 2

  16. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research • AC-Model: Step 2 • Determining goals & ambitions: 4 1 3 2

  17. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research • AC-Model: Step 2 • Determining goals & ambitions: • Creating flexibility • Improving support for workplace activities • Diversity of workspace settings • Improved ergonomics • Upgrading ICT • Improving acoustics • Changing employee behaviour

  18. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Desk research

  19. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Questionnaire • Developed by students • Primary input: • Organisational goals & ambitions (AC-Model Step 2) • Guidance: • NHTV • HD ?

  20. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Questionnaire • Developed by students • Primary input: • Organisational goals & ambitions (AC-Model Step 2) • Guidance: • NHTV • HD • Two weeks • n = 94 employees • Required response: • 95% (n = 85) • Actual response: • 57,4% (n = 54) • Focus of analysis: • Aspects of (dis)satisfaction • Input for further fine-tuning NHTV@Work

  21. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Questionnaire

  22. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Observations

  23. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Observations Vacant, in-use or reserved “Fixed” flex-spaces The “musical chairs” phenomenon Quick-meets & discussions Clean desk policy Behaviour: Actual vs. intended use

  24. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-2. Level 2: Investigative-level POE Interviews Ability to concentrate Communication about NHTV@Work • Developed by students • Primary input: • Organisational goals & ambitions (AC-Model Step 2) • Outcomes questionnaire analysis • Outcomes observations Noise Behaviour: Actual vs. intended use Clean desk policy (Dis)satisfaction with NHTV@Work Indoor climate

  25. European Real Estate Society Conference, Bucharest, Romania, June 25th – 28th, 2014 2-3. Level 3: Diagnostic level POE Conclusions & Recommendations • AC-Model: Step 3: • Making conceptual choices: • Concentration • Acoustics • Meeting areas • Functional diversity • ICT • Indoor climate • NHTV@Work (general) 4 1 3 2

  26. European Real Estate Society (ERES) 2014 21st Annual Conference, Bucharest, Romania, June 25th – 28th Thank you Dr. Pieter C. le RouxLecturer, Corporate Real Estate ManagementRoux.P@nhtv.nl

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