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Explore the evolution, benefits, and future of the quality standards framework for child helplines. Learn about the structure, principles, and evaluation criteria that drive improved services and advocacy efforts. Get insights on adapting to national contexts and ensuring sustainability.
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Quality Standards for Child Helplines
History • 2008 PSP Taskforce => PSA tool • 2016 QACHAC • 2016-2020 General Strategy Child Helpline International => new QS • IC 2018 Launch pilot new QS
QACHAC • Quality Assessment for Child Helplines Advisory Council (QACHAC) established to help develop this refined quality assurance framework. • 2 Groups • Criteria Working Group to develop minimum quality standards. • Model Working Group to consider tool(s) to facilitate child helplines in reporting against these standards.
Members to the QACHAC Criteria Working Group Model Working Group Jennifer Murdoch (KHP) Nikolaus Koufos (Data Expert, Stichting Spark) Helen Mason (Child Helpline International) • JonnaKarlsson (UNICEF) • Florence Nkhuwa (Childline Zambia) • Caroline Price (BEAT UK) • SherifAboushady (NCCM Egypt) (Steve Erwood - Child Helpline International)
Benefits of quality standards • Common principles for all • Improve quality • Synthesis of good practice & learning • Better advocacy, CB & communication • Sustainability & funding
Improving our quality standards framework • 10 years • Time-consuming & repetitive • Adapting to different national settings & simplification • Standards & guidelines seek to help Child Helplines to improve quality • Four basic sets of principles
Four sets • Principles for • Organisation Structure & Operations • Working with Children & Young People • Working with Others • Data Collection, Monitoring & Evaluation
The quality standards framework • Annual self-assessement = membership criteria • Guidelines explain how compliance with the quality standards can be evidenced and assessed. • If members cannot or do not meet a standard, they can describe how they intend to do so by time of the next assessment, and what support may be required. • We will continue to develop the framework to describe those steps that can be taken when quality standards are not being met.
