Execute Your Vision through the AlignedResults System An Integrated e-Learning Solution

1. Leverage Your e-Learning! Execute Your Vision through the AlignedResults System An Integrated e-Learning Solution

2. Interpersonal SkillDevelopment Do you have problems . . . • Getting managers involved throughout the e-learning activity? • Helping managers tie e-learning to business objectives? • Guiding managers in holding conversations on the effectiveness training? • Identifying individual training needs and relating them to the job? • Incorporating assessments to give an objective perspective?

3. Significance of PoorInterpersonal Skills Are your managers challenged with employees . . . who have poor interpersonal skills? • 46% of newly hired employees will fail within 18 months. • Poor interpersonal skills dominate the list: *26% of new hires fail because they can't accept feedback.*  23% fail because they're unable to understand and manage emotions.* 17% fail because they lack the necessary motivation to excel.* 15% fail because they have the wrong temperament for the job.* 11% fail because they lack the necessary technical skills. ~ Study by Leadership IQ, 2006

4. Studies Show . . . Interpersonal Skills ARE Required For Success A significant improvement in communications effectiveness was associated with a 30% increase in market value. Watson Wyatt Study, 2006 Senior managers cited Communications Skills as the number onecritical skill set or competency they believed was most needed to meet or overcome the challenges of the business issues. Achieve Global Study, 2004 35% of internally hired leaders fail, usually because of a lack of interpersonal skills. Chief Financial Officer, 2006

5. We Did Research Our HYPOTHESIS E-Learning Guild Members, Corporate Managers, Business Consultants • One of the challenging roles for managers is to oversee the development of interpersonal skills. • It is difficult for managers and employees to have discussions around: • What specific skills an individual lacks. • What learning resources are available – and appropriate • How learning ties into • Individual’s performance • Organization’s business objectives

6. Our Research e-Learning Tying To Business Objectives How SATISFIED are you that your organization's current approach to e-learning is helping to achieve BUSINESS OBJECTIVES? 28% – “Satisfied” [No one chose “Very Satisfied”] How ALIGNED are your e-learning programs with your organization’s BUSINESS OBJECTIVES? 41% - “Aligned” and “Very Aligned” Shared Results International Study, 2007

7. Our Research How Important And Effective Is Each? DESCRIPTION IMP.EFF. Manager Involvement Having manager involved in the individual’s e-learning for reinforcement and coaching 87%31% Encouraging manager / employee conversations about what training to take and why 85%28% Having mangers share insight on the effectiveness of the training for the individual 88%21% Helping managers have discussions that tie what they learned to business objectives 91%28% Individualizing Learning Identifying an individual’s needs before deciding on training 90%43% Relating the learning to an individual’s job88%21% Ensuring training supports an individual’s performance goals 85%50% Having 360 / assessment tools for individual development part of an e-learning program 50%12%

8. Conclusion . . . People want an integrated solution that helps managers and employees plan, execute and talk about how to align e-learning with business results.

9. AlignedResults is a system and a method for executing the organization’s vision through proactive development of interpersonal skills.

10. AlignedResults System • CRK Interactive COURSES in this specialized library (Management, Sales, Teams and Customer Service) • AlignedResults System VALUE-ADDED Package. A CD that includes: • Quick Start Guide with Communications Collaterals • Organizational Critical Success Factor Survey • Individual Micro 360 • Assessment-Course Map1 • Conversation Guide • Individual Action Plan • Implementation Guidebook • AlignedResults Implementation Consulting (varies by Associate) • AlignedResultsMEMBER-ONLYWEBSITE for electronic documents, implementation tips, and additional services such as online surveys. 1Assessments purchased separately

11. AlignedResults Model

12. The COURSES At The Core CRK Interactive e-Learning

13. CRKI Courses SupportKey Interpersonal Competencies • Self-Knowledge • Mutual Respect • Listening • Influence • Conflict Resolution • Teamwork • Leadership • Vision-Focused

14. Grouped By . . . Interpersonal Competencies Self-Knowledge Courses • Skill competencies • Functional groupings • Something for everyone CRKI Course Catalog

15. CRK Interactive e-CoursesSpecialized Boutique Library Categories of Courses • General / Personal • Sales • Customer Service • Leadership • Teams • 29 interactive courses • 7-9 modules in each • About 10 minutes long

16. CRK Interactive e-CoursesTie Into Individual Assessments Click Here Many of the courses are wrapped around – and reinforce – individual assessments.

17. CRKI e-CoursesInteractive, Varied and Fun Click Here 

18. CRK Interactive e-CoursesLMS Recording, Tracking, Reporting Reporting • Individual progress • Completion • Course Tracking Hosting – your site or ours (no additional cost)

19. Another Research Question: What’s One Thing? “What is one thing that would bring your e-learning programs closer to being Very Aligned with your business objectives.” • Funding to allow GREATER uptake • GET AWAY from PPT and PDF learning • Have an offering that is RELEVANT to the learner. • Get business to allow TIME for e-learning • Needs to be shown to be COST EFFECTIVE, REPEATABLE, and TIMELY.

20. Higher Participation THE CRK Interactive COURSES answer that need! We have more people participating because . . . • Our package allows for greater uptake -- a flat fee for entire organization – no budgetary constraints for taking them. • Our courses have multiple, short lessons (7-9 ten-minute modules) – to fit into busy schedules. • Our interpersonal skill competencies, assessments and individual action plan show the relevance of the courses to the individual’s job.

21. Increased Learning The CRK Interactive COURSES answer the need! We have more people learning because . . . • People become engaged and want to completeall the modules (averaging 90%) • Our courses involve you instead of just looking at a PPT or PDF. • Our sessions appeal to a variety of learning styles – some are more serious; others more playful.

22. Convenient Pricing Model We offer an UNLIMITED user license with one FLAT fee! • Every division in the entire enterprise can use this program for one full year! • There are NO incremental costs to add more people! • No unexpected fluctuations in the budget for the courses! • All new hires – from growth or turnover – are covered with this unlimited license! • People reinforce their learning as often as they want – taking the courses again! • You use your Learning Management System (LMS) -- or ours at no cost!

23. What Do Clients Say About Us? CRK Interactive's learning tools represent one of the best investments we've made in growing both our top and bottom lines! ~ Co-Founder, LexJet Direct We areextremely happy with your sales skill courses . . . we’ve trained 850 new employees with excellent results . . . our New Hires are more productive, faster. ~ Director, Sales Development, Computer Associates The e-learning programs offered by CRK Interactive are "best-in-class"! ~ President, Virtual Workshops Group, Integrated Media Concepts

24. Our Famous Endorser "Winners in life continuously look for ways to improve their performance . . . CRK Interactive makes it easier than ever to do that with their online learning courses . . . I recommend these experiences without reservation.” ~ Lou Holtz Legendary Head Coach of Notre Dame Internationally Known Motivational Speaker

25. AlignedResults System Value-Added Package

26. AlignedResults Method A three-conversation process that involves both managers and employees in aligning interpersonal skill learning to the individual’s needs and the organization’s objectives.

27. Three-Conversation Process  CONVERSATION GUIDE OBSERVE Is individual in a position to execute the vision? Individual completes survey. FIRST Conversation: Critical Success Factors Survey Micro 360 Manager and employee discuss findings, feelings and determines actions. Individual or Manager compiles data. Is individual able to objectively understand themselves and how they are perceived by others? Individual has others complete Micro 360. Assessment-Course Map Individual Action Plan CRKI e-Learning Courses SECOND Conversation: ASSESS Together, create an action plan identifying the assessments and e-courses needed to achieve business results for the individual. Vision, CSFs, Micro360, Business Objectives, Measures, Strategies, Action Plan, Results, Rewards. Individual Action Plan THIRD Conversation: LEARN Review the Individual Action Plan; discuss learning with individual, revise plan as needed

28. A Conversation GuideWalks You Through The Process Conversation Guide MANAGER CONVERSATIONS • Three strategic discussions • Ties skill development to business objectives • Individualizes the training effort • Guides Managers in Employee Conversations • How to discuss if there is an interpersonal communications problem or opportunity. • How to lead individuals to create a plan of action to develop their interpersonal skills. • How to tie the learning to business objectives. Conversation Guide

29. FIRST Conversation An ORGANIZATIONAL Survey The Critical Success Factorstool helps you assess the individual’s ability to help the organization succeed. • For Instance, find out if they: • Feel they can initiate action on behalf of the organization. • Know and understand the organization’s vision. • Can tell others the organization’s competitive advantage. 1 - OBSERVE Organizationally

30. FIRST Conversation An INDIVIDUAL Picture The Micro-360tool helps you individualize the learning by gathering outside perspective on one’s interpersonal skills and competencies. • Each person gets insight into how they: • Get their ideas across to others. • Respects others and values their differences. • Uses listening as a communications tool. • Handles controversial situations. 1- OBSERVE Individually

31. SECOND Conversation Map Assessments and Courses Assessment Map ASSESS • What assessments and courses would be best. • Which competencies will be addressed. • Using the results from the individual surveys: • Identify competencies of need based on the Micro 360 questions. • Determine relevant assessments. • Review all courses related to the competency.

32. Use A Variety of Assessments Connect the individual assessments to the appropriate e-learning.

33. SECOND / THIRD ConversationCreate An Individual Action Plan Individual Action Plan ASSESS • Managers and employee together • Look at the data, determine a plan of action • Identify measure of business results • Determine rewards • Managers and Employees Together: • Set the vision, measures, and objectives. • Identify assessments and courses to take. • Review progress and establish rewards.

34. Get Detailed Support:Implementation Guidebook Implementation Guidebook LEARN • Discuss learning • Review plans • Identify successes • Give out rewards

35. How Is Our Program Different From Others?

36. AlignedResults System To achieve YOUR business objectives, the AlignedResults System has been created for you! • The AlignedResults System is designed to: • Be a complete, INTEGRATED solution! • Foster full MANAGER engagement with employee learning! • Provide a PROCESS for managers to tie learning to business objectives. • Focus on both INDIVIDUAL AND ORGANIZATIONALsuccess.

37. What You GetNo Extra Cost • CRK Interactive COURSES in this specialized library (Management, Sales, Teams and Customer Service) • AlignedResults System VALUE-ADDED Package. A CD includes: • Quick Start Guide with Communications Collaterals • Organizational Critical Success Factor Survey • Individual Micro 360 • Assessment-Course Map1 • Conversation Guide • Individual Action Plan • Implementation Guidebook • AlignedResults Implementation Consulting (varies by Associate) • AlignedResultsMEMBER-ONLY WEBSITE for electronic documents, implementation tips, and optional fee-based services such as online surveys. 1Assessments purchased separately

38. We Can Help You Get Started • Pilot the project in one area. • Train that area’s senior management. • Include your HR Training / e-Learning professionals. • Provide communication collaterals for full manager and employee buy-in. • Use a Train-the-Trainer approach (HR / e-Learning) for company-wide roll-out. • The Cost: One training session included -- extra services, as you require, at a fee set by the Associate.

39. True Story – Fortune 100 EMPLOYEE Development and MANAGER Involvement One day a manager, Max, complained that the lead worker in the unit he‘d just taken over was being difficult – making a lot of mistakes, not following up on commitments, etc. He said, “When I applied for the job in the unit, my reservation was that I'd had no experience with their processes. The hiring manager assured me that I would learn quickly enough and that the lead worker was a gem and would get me through.” Based on our conversation, Max took action, and this is what happened. "We had a sit-down and I talked to her about her work. She said, “Max, you probably don't know that I was an applicant for your position and didn't get it. That was the third time I'd applied for a supervision job and been turned down.” Max asked if she'd gotten any feedback on why she wasn't selected. She said, “Never.” So he asked if she still wanted to be a supervisor. She said she did. So he told her that he was going to set up three appointments for her to get feedback from the three hiring managers she'd dealt with. “We'll do some role-play rehearsing so you'll feel comfortable with the questions you need to ask. Then we'll see what needs to be done. If there is more experience or training you need, I'll work that out with you. And when the next opportunity comes along, we'll do some more role-playing for the interview if you think that would be helpful.” Max was suddenly aware that she was crying. “I'm sorry,” he said. “Did I say something that offended you?” She said, “No. Not at all. It's that I've worked here for twelve years and you're the first person who's ever taken an interest in what I wanted to do with my career.”

40. New Pricing Model One Flat Fee – Unlimited Use

41. Flat Fee PricingOne Course ONECourse – Unlimited UseAny ONE of our 29 online topics to be used throughout the enterprise for one full year! NOTE:AlignedResults System included at no extra charge. Choose ONE course, SUCH AS: • Managing Performance Discussions • Understanding Behavioral Styles • Win-Win Negotiations • Handling Customer Complaints • Establishing Credibility and Trust for Sales • SEE OUR COMPLETE LIST for other 24 other courses Price: Includes the AlignedResultsSystem • ONE year license @ $10,000 • TWO year license @ $15,000 • THREE year license @ $20,000

42. Flat Fee PricingOne Category / Bundled One CATEGORYof Courses / Bundled – Unlimited UseAny SINGLE CATEGORY of our courses to be used throughout the enterprise for one full year! NOTE:AlignedResults System included at no extra charge. Choose ONE from: • Sales • Customer Service • Leadership • Understanding Behavioral Styles for: • Sales • Customer Service • Leadership • Teams • General Communications. Price: Includes the AlignedResultsSystem • ONE year license @ $25,000 • TWO year license @ $40,000 • THREE year license @ $50,000

43. Flat Fee PricingComplete Library COMPLETE Library of Courses – Unlimited UseEach and EVERY one of our 29 courses to be used throughout the enterprise for one full year! NOTE:AlignedResults System included at no extra charge. Get ALL COURSES from: • Sales • Customer Service • Leadership • Teams • General Communications Price: Includes the AlignedResults System • ONE year license @ $60,000 • TWO year license @ $100,000 • THREE year license @ $120,000

44. Limited Offer: Orders Placed by 6/30/07 STARTER KIT #1 – 100 INDIVIDUAL Courses Select from our entire library, with any combination of topics – and get the AlignedResults System. Change your mind later – on which courses you want, we’ll adjust them. Want to upgrade to an unlimited license, just pay the difference and get 12 more months, 15 in all. This Package Includes: • 100 individual courses – any combination of topics • AlignedResults System at no extra cost – if purchased by 6/30/07 • Buy additional courses at $35 each • Upgrade to an unlimited license within 120 days • Pay the difference, get 12 more months • Hosted on the CRKI LMS Price: Includes AlignedResults System • If ordered by June 30th -- $ 3,500 • After June 30th -- $ 4,200

45. Limited Offer: Orders Placed by 6/30/07 STARTER KIT #2 – 100 BUNDLED Packages Select from our entire library, with any combination of topics – and get the AlignedResults System. Change your mind later – on which courses you want, we’ll adjust them. Want to upgrade to an unlimited license, just pay the difference and get 12 more months, 15 in all. This Package Includes: • 100 bundled packages – any combination of topics • AlignedResults System at no extra cost – if purchased by 6/30/07 • Buy additional courses at $95 each • Upgrade to an unlimited license within 120 days • Pay the difference, get 12 more months • Hosted on the CRKI LMS Price: Includes AlignedResults System • If ordered by June 30th -- $ 9,500 • After June 30th -- $ 11,400

46. Easy To Get Started When you SIGN UP Now – It’s Low Risk! • You actually TRY three courses – get a feel for the variety of styles (for 15 days!) • Behavioral Interviewing • Management Performance Discussions • Customer Focused Sales Interviews • When you buyan Introductory offer for aCRK Interactive license, you get the AlignedResults System Value-Added Packageto KEEP and USE with our courses and any others you have. • As a BONUS, you’ll receive the booklet Overcoming Organizational Indifference – the solution to re-energizing the 71% of the workforce who say they are disengaged at work! (Gallop Poll, 2005). Your Guarantee We will do whatever possible to make this program successful for you! We’ll work tirelessly to ensure a seamless implementation with excellent communication.

47. Our Commitment To You We are absolutely committed to your complete satisfaction! • We offer ongoing support throughout the implementation. • We are flexible and accommodating to your needs and preferences. • We go the extra mile!

48. Any Questions Ideas or Comments? Thank You For Your Interest!

49. Contact Information Darryl S. Doane Rose D. Sloat The Learning Service, Ltd. 330-456-2422 info@thelearningservice.com www.thelearningservice.com