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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

Supporting materials for RMS Provided by Retail Customer Choice (RCC) team. Pro-Active Transaction Resolution Measures. 867s Received on Cancelled Service Orders. 867s received on Cancelled Service Orders. Situation

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Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

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  1. Supporting materials for RMSProvided byRetail Customer Choice (RCC) team

  2. Pro-Active Transaction Resolution Measures 867s Received on Cancelled Service Orders

  3. 867s received on Cancelled Service Orders Situation ERCOT periodically receives 867_03 Finals and 867_04s for service orders that are Cancelled in ERCOT systems. The Service Order Sub-Statuses that are considered Cancelled are: CR Requested, Customer Objection, ERCOT Operating Rule, Manual, Permit Not Received, with Exception, Unexecutable and Rejected by TDSP. This can indicate an out-of-sync condition between the TDSP and ERCOT. Mechanism for Handling 867 RCSO: Step 1: ERCOT produces 867RCSO data each Friday and submits a report file to each TDSP and CR via the ERCOT Portal Step 2: The TDSPs review the report line items and take one of the following actions: a) If the TDSP has cancelled the service order, no further action is required b) If the TDSP has completed the service order, they will initiate a day-to-day MarkeTrak issue and work with ERCOT to get ERCOT systems changed to complete. Completion of cancelled service orders will require the approval of the CR initiating the transaction. (Note: For Cancel by Customer Objection, the TDSP will honor the cancel in their systems)

  4. 867s received on Cancelled Service Orders

  5. Pro-Active Transaction Resolution Measures Missing 867 Report Summary

  6. Missing 867 Report Missing 867 Report • The Missing 867 Report will provide TDSPs information about Service Orders in a scheduled state for which ERCOT has not received an 867 completing transaction at least seven days after the scheduled meter read • Weekly report provided to the TDSP via the ERCOT Portal Stats Summary:

  7. Missing 867 Report

  8. MarkeTrak Issue Status

  9. MT D2D Issues without ERCOT Action Trend Report: Total D2D Issues Submitted without ERCOT Action– 1/01/07 – 1/31/07

  10. Sub-Type Issue Type DEV-LSE LSE date change: Start and Stop - CR 3 LSE date change: StartTime - CR 11 LSE date change: StartTime - TDSP 2 LSE date change: StopTime - CR 18 LSE date change: StopTime - TDSP 5 LSE in ERCOT system not MP - CR 20 LSE in ERCOT system not MP - TDSP 8 LSE in MP sys not ERCOT: active - CR 22 LSE in MP sys not ERCOT: inactiv - CR 11 LSE in MP sys not ERCOT: inactiv - TDSP 15 Grand Total 115 MarkeTrak DEV LSE Issues Submitted Distribution Report: Total DEV Issues Submitted – 1/01/07 – 1/31/07

  11. MarkeTrak DEV non LSE Issues Submitted Distribution Report: Total DEV non LSE Issues Submitted – 1/01/07 – 1/31/07

  12. MarkeTrak Issues Submitted By Source Distribution Report: Total Issues Submitted By Source 1/01/07 – 1/31/07

  13. Sub-Type Issue Type D2D 997 Issues 6 Cancel with Approval - CR 3141 Cancel with Approval - TDSP 16 Cancel without Approval 30 Inadvertent Switch 1503 Missing TXNS 743 Other 83 Reject TXNS 14 Rep of Record 18 Siebel CHG/Info 110 Usage/Billing Issues 1026 Grand Total 6690 MarkeTrak Total Issues Submitted D2D Distribution Report: Total D2D Issues Submitted– 1/01/07– 1/31/07

  14. MarkeTrak Withdrawn Failed Analysis Trend report: Total Issues Withdrawn Failed Analysis – 1/01/07 – 1/31/07

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