Central Texas Conference

1. Central Texas Conference Stewardship Report June 12, 2013

2. Purpose for today Provide an update on Texas Health’s pastoral care and faith-based community care activities through this stewardship report.

3. Themes to cover • Texas Health Overview: History, faith-based system, mission, values • Treating the whole person ~ body, mind and spirit • Community benefit and charity care • Faith-based community service initiatives and the Pastoral Care programs at THR • How the Central Texas Conference & THR are linked together • The future ~ Transforming health care

4. Texas Health Overview

5. Texas Health Overview Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served. Texas Health was formed in 1997 with the assets of Fort Worth-based Harris Methodist Health System and Dallas-based Presbyterian Healthcare Resources. Later that year, Arlington Memorial Hospital joined the Texas Health system. Although a relatively young system, we have built on the legacies of our founding organizations to achieve a national reputation.

6. Texas Health Mission To improve the health of the people in the communities we serve.

7. Advancing our faith-based mission • Texas Health cares for patients’ body, mind and spirit with confidence in the gifts of medicine, science and the healing power of faith. • We serve a diverse population, respecting and welcoming all faiths. • We are dedicated to honoring the beliefs that brings meaning and hope to those we serve.

8. Our heritage and legacy • Texas Health Resources is deeply rooted in the healing ministries of the work you do. • Our core values form our foundation. They include: respect, integrity, compassion and excellence. • We draw our identity and values from our more than 80 year heritage integrating faith and medicine.

9. History and Our Promise • Our Texas Health Harris Methodist Hospitals were founded in the spirit of “May all who enter here each day find healing and hope.” This remains our pledge to those whom we are privileged to serve. • The employees of Texas Health promise to take care of patients, each other and themselves in body, mind and spirit.

10. Texas Health Highlights • 22,500 employees • 25 acute care, transitional, rehabilitation and short-stay hospitals • 18 outpatient facilities; 250 access points • 3,800 licensed beds • 5,500 physicians with active staff privileges • Texas Health Physicians Group with 500 physicians and 250 physician assistants • 1,500 volunteers • More than 24,000 babies are born at Texas Health system hospitals annually

11. Treating the whole person… A Partnership of Faith & Medicine vid

12. Caring for the whole person: body, mind & spirit “At Texas Health we recognize that we are more compassionate and better caregivers when we are guided by our faith. When we see persons as we believe God sees them, it deepens the measure of our care and compassion.” Doug Hawthorne CEO, Texas Health Resources

13. VIDEO play video

14. Community Benefit & Charity Care

15. Reflecting God’s Love • We seek to be reflective of God’s compassion and love. • It is our policy and privilege to provide care for individuals in need of charity assistance. • In 2012, we provided $783 million in charity care and community benefit ~ that’s more than $2 million a day.

16. System Wide Faith-based Initiatives Benefit Patients

17. System wide faith based initiatives benefiting patients across North Texas Texas Health’s Clinical Pastoral Education (CPE) • This program completed its every-ten-year accreditation, receiving high marks. • We received accreditation as a “System” program, rather than our customary facility-specific Center accreditation at Texas Health Fort Worth. This allows us to expand this important and effective clergy training program to other facilities and sites. • A new Center has been started at Texas Health HEB. • Additionally, plans to offer a parish-based CPE program on the campus of Texas Christian University are being finalized for this fall.

18. System wide faith based initiatives benefiting patients across North Texas Attending Clergy Association (ACA) Program • A Texas Health program that helps community clergy engage with the hospital and learn how to better care for their hospitalized parishioners. • We gather information from the parishioners that is helpful to us in determining how better to meet the needs of the communities we are privileged to serve.  • The ACA is expanding across the system and there will be opportunities for more clergy in our hospital communities to become engaged in this dynamic program.

19. System wide faith based initiatives benefiting patients across North Texas Major educational events • System events offered annually for clergy include the ACA Symposium and the Faith Community Leadership Summit. • Last year’s Symposium dealt with the subject of telling one’s story on the journey towards change and healing. • The Summit focused on the power of forgiveness.

20. System wide faith based initiatives benefiting patients across North Texas Faith Community Nursing program • Inside congregations, faith community nurses offer parishioners diet and exercise classes, monitor blood pressure and weight, and follow up with those who have special health issues or who are returning from medical procedures or hospitalizations.

21. System wide faith based initiatives benefiting patients across North Texas Faith Community Nursing program • The Faith Community Nurses are helping members of their congregations become healthier. • This program continues to grow with more than 110 volunteer registered nurses serving 90 faith communities and touching more than 45,000 families each year. • The program continues to expand in very meaningful ways.

22. System wide faith based initiatives benefiting patients across North Texas THR Prayer Books (free, pocket-sized) • The book is filled with prayers offering encouragement and support for individuals from many different faiths. • We also have the book online at www.texashealth.org/prayerbook • More than 200,000 copies have been distributed throughout our hospitals and in the communities we serve.

23. Pastoral Care Highlights

24. A Compassionate Presence ~ Pastoral Care • The Pastoral Care staff at Texas Health hospitals provide a compassionate presence for people trying to connect meaning with the life circumstances that don’t often make sense or seem fair. • Almost 30-full time chaplains serve Texas Health. Additionally, trained area clergy throughout Texas Health’s service area provide on-call services to help meet pastoral care needs.

25. Pastoral Care Leadership Senior Chaplains Eric Smith and John Engelhard

26. Pastoral Care by the numbers 173,000 Average number of Pastoral Care patient care visits a year. $3 million+ Amount spent on our Pastoral Care each year

27. The future for Pastoral Care • We are continuing to integrate our Pastoral Care programs at all of our hospitals in order to maintain high standards and expectations for pastoral care across the Texas Health system.

28. Texas Health & the Central Texas Conference Collaborate Together

29. Texas Health and the Central Texas Conference interact through • Clergy membership on our hospital and system boards of trustees. • The Pastoral Care Committee through our system board guides our Pastoral Care activity. • Chaplains who serve the Harris Methodist hospitals are appointed by the Bishop to this special ministry.

30. Texas Health and the Central Texas Conference interact through • Faith Community Nursing programs, with nurses and covenant churches within the Central Texas Conference. • Texas Health employees of the United Methodist faithserving in all capacities of our organization. Our employees are attracted to an organization that is nationally recognized as an employer of choice in programs such as the National Top 150 Workplaces.

31. Strengthening our ties with faith communities • We are committed to further strengthening our bonds with those in the faith community. • By working in close collaboration with all of you and others in our faith communities, we will continue to advance our mission as an extension of God's healing ministry.

32. THE FUTUREMoving forward with faith as we transform health care

33. Our focus • As we move into the future, we are making significant strides to advance our community based mission to improve the health of the people in the communities we serve. • We are developing innovative ways to coordinate across the continuum of care.

34. Our focus on well-being and collaborative relationships We are creating a model for health care that enhances well-being and leads to healthier, happier people contributing more to their communities. Holding firm to our roots in the healing ministry of the church, we are advancing our mission by using new strategies and tools for improving health including: • Physician-directed population health management • Collaborative relationships (Methodist Health System, Healthways, North Texas Specialty Physicians, UT Southwestern Medical Center) • Advances in information technology • Continuous quality improvement • Improving patient care at the bedside

35. Awards for Excellence

36. Awards for Excellence • Texas Health Resources is continually striving to improve on our journey to deliver the best care with the highest patient satisfaction to North Texans. • This was demonstrated when the system recently received the Texas Award for Performance Excellence from the Quality Texas Foundation. • This award is the state equivalent of the Malcolm Baldrige National Quality Award. • The health system was one of only two organizations to receive the award for 2013, and the only health care organization selected this year

37. To learn more visit our Website www.texashealth.org

38. Link on Website Our complete stewardship report is available online at: www.texashealth.org/stewardship

39. In closing…

40. Thank you… • It was a pleasure to be with you today. Thank you for your continued support of our mission. • We will continue to demonstrate wise and faithful stewardship of the resources so graciously entrusted to us. • The faith-based legacy of our health system is not simply a part of our hospitals’ names: Our faith-based heritage remains the cornerstone of everything we do.